Related Manuals for HP Pro 3005 MT
Summary of Contents for HP Pro 3005 MT
- Page 1 Maintenance & Service Guide HP Pro 3005 Business PCs HP Pro 3015 Business PCs HP Pro 3085 Business PCs...
- Page 2 Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
-
Page 3: About This Book
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. - Page 4 About This Book...
-
Page 5: Table Of Contents
Accessing Disk Image (ISO) Files ......................8 Protecting the Software ........................8 3 Computer Setup (F10) Utility ......................... 9 HP Pro 3005/3085 – Computer Setup (F10) Utility ................9 Computer Setup (F10) Utility ..................... 10 Using Computer Setup (F10) Utilities ..............10 Computer Setup—Main .................. - Page 6 Bezel Blanks ............................35 Memory .............................. 36 DDR3-SDRAM DIMMs ...................... 36 Populating DIMM Sockets ....................37 Installing Memory Modules ....................39 Expansion Cards ..........................41 Cable Management ..........................46 Cable Connections ......................47 HP Pro 3005/3085 ..................... 47 HP Pro 3015 ...................... 48...
- Page 7 Type 1 Battery Holder ......................74 Type 2 Battery Holder ......................74 Type 3 Battery Holder ......................75 Installing a Security Lock ........................76 HP/Kensington MicroSaver Security Cable Lock ............... 76 Padlock ..........................76 HP Business PC Security Lock ..................77 Hood Sensor ........................79 HP Chassis Security Kit .....................
- Page 8 Solving Software Problems ......................119 Interpreting Power LED and Beep Codes ..................120 Resetting the Password Jumper ...................... 121 HP Pro 3005/3085 ......................121 HP Pro 3015 ........................122 Resetting the CMOS Jumper ......................123 HP Pro 3005/3085 ......................123 HP Pro 3015 ........................
-
Page 9: Product Features
Product Features Standard Configuration Features HP Pro Business PC features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only). Instructions for using the utility are provided in the Troubleshooting Guide. - Page 10 Figure 1-2 HP Pro 3015 Figure 1-3 HP Pro 3085 NOTE: The drive configuration shown above may be different than your computer model. The illustration shown above may look different than your computer model. Chapter 1 Product Features...
-
Page 11: Serviceability Features
Serviceability Features The Microtower computer includes features that make it easy to upgrade and service. A Torx T-15 or flat blade screwdriver is needed for many of the installation procedures described in this guide. Front Panel Components Drive configuration may vary by model. Figure 1-4 Front Panel Components Table 1-1... -
Page 12: Media Card Reader Components
Media Card Reader Components The media card reader is an optional device available on some models only. Refer to the following illustration and table to identify the media card reader components. Figure 1-5 Media Card Reader Components Table 1-2 Media Card Reader Components Slot Media ●... -
Page 13: Rear Panel Components
Rear Panel Components HP Pro 3005/3085 Figure 1-6 Rear Panel Components – HP Pro 3005/3085 Table 1-3 Rear Panel Components – HP Pro 3005/3085 Power Cord Connector Line-Out Connector for powered audio devices (green) Line-In Audio Connector (blue) Microphone Connector (pink) -
Page 14: Hp Pro 3015
HP Pro 3015 Figure 1-7 Rear Panel Components – HP Pro 3015 Table 1-4 Rear Panel Components – HP Pro 3015 Power Cord Connector Line-Out Connector for powered audio devices (green) Line-In Audio Connector (blue) Microphone Connector (pink) Rear Center Channel/Subwoofer Audio... -
Page 15: Installing And Customizing The Software
If the computer was shipped with Windows Vista or Windows 7 loaded, you will be prompted to register the computer with HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form. Fill out the form, click the Begin button, and follow the instructions on the screen. -
Page 16: Installing Or Upgrading Device Drivers (Windows Systems)
Corel WinDVD SD and BD – installation software for WinDVD – used to play DVD movies ● HP Insight Diagnostics OR Vision Diagnostics – software to perform diagnostic activities on your Protecting the Software To protect the software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive. -
Page 17: Computer Setup (F10) Utility
Computer Setup (F10) Utility The computer setup utility differs for the HP Pro 3005/3085 and the HP Pro 3015. HP Pro 3005/3085 – Computer Setup (F10) Utility Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. -
Page 18: Computer Setup (F10) Utility
Computer Setup (F10) Utility Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps: Turn on or restart the computer. As soon as the computer is turned on, press before the system boots to the operating system to enter Computer Setup. -
Page 19: Computer Setup-Main
◦ SATA Port 4 SMART Short Self-Test ◦ SMART Extended Self-Test ● Vendor (view only) ● Size (view only) ● Firmware (view only) SATA Controller Allows you to disable/enable the SATA Controller. HP Pro 3005/3085 – Computer Setup (F10) Utility... - Page 20 Table 3-2 Computer Setup—Main (continued) Option Description PATA Master For each, if PATA HDD is used, allows you to: ● PATA Slave run SMART self-test for selected channel: ◦ SMART Status Check ◦ SMART Short Self-Test ◦ SMART Extended Self-Test ●...
-
Page 21: Computer Setup-Advanced
Disables/enables the universal host controller interface for USB (Universal Serial Bus). Controller USB Legacy Support Disables/enables USB legacy support function (USB keyboard, USB mouse, and USB flash media). Onboard LAN Disables/enables onboard LAN controller. HP Pro 3005/3085 – Computer Setup (F10) Utility... -
Page 22: Computer Setup-Boot
Table 3-3 Computer Setup—Advanced (continued) Option Description Onboard LAN Boot Disables/enables the boot ROM of the onboard LAN chip. Onboard Serial Port 1 Allows you to select a setting for the onboard serial port: ● Disabled ● 3F8/IRQ4 ● 2F8/IRQ3 ●... -
Page 23: Computer Setup-Power
Disables/enables detection of system fan during POST. Check Smart Fan Function Disables/enables Smart Fan functionality. Enabling optimizes fan control for best acoustic behavior. Current CPU (view only) Temperature Current System (view only) Temperature HP Pro 3005/3085 – Computer Setup (F10) Utility... -
Page 24: Computer Setup-Exit
Allows you to exit Computer Setup without saving changes. Exit Load Optimal Defaults Allows you to reset Computer Setup to factory defaults. HP Pro 3015 – Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ●... -
Page 25: Using Computer Setup (F10) Utilities
Table Main Computer Setup—Main on page 11 Advanced Computer Setup—Advanced on page 13 Boot Computer Setup—Boot on page 14 Power Computer Setup—PC Health on page 15 Exit Computer Setup—Exit on page 21 HP Pro 3015 – Computer Setup (F10) Utility... -
Page 26: Computer Setup-Main
Computer Setup—Main NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-9 Computer Setup—Main Option Description System Time Allows you to set system time. System Date Allows you to set system date. Language Allows you to select language. Floppy Diskette A: Allows you to set drive A to: ●... -
Page 27: Computer Setup-Advanced
Set to: ● Setup ● System Onboard Audio Allows you to set the onboard audio to: ● Enabled ● Disabled ● Auto Microphone Input Allows you to disable/enable the onboard microphone port. HP Pro 3015 – Computer Setup (F10) Utility... -
Page 28: Computer Setup-Power
Table 3-10 Computer Setup—Advanced (continued) USB Ports Allows you to enable/disable individual USB ports (USB Port 1 through USB Port 12). Change Supervisor Allows you to change the supervisor password. Password Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. -
Page 29: Computer Setup-Exit
Exit Discarding Press Enter to exit discarding changes. Changes Load Setup Defaults Press Enter to load setup defaults. Discard Changes Press Enter to discard changes. Save Changes Press Enter to save changes. HP Pro 3015 – Computer Setup (F10) Utility... -
Page 30: Serial Ata (Sata) Drive Guidelines And Features
3.0 Gb/s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. -
Page 31: Smart Ata Drives
SMART ATA Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count. -
Page 32: Identifying The Chassis, Routine Care, And Disassembly Preparation
Identifying the Chassis, Routine Care, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. -
Page 33: Preventing Electrostatic Damage To Equipment
Removing DIPs* from vinyl tray 2,000 V 4,000 V 11,500 V 5,000 V 14,500 V Removing DIPs* from Styrofoam 3,500 V Removing bubble pack from PCB 7,000 V 20,000 V 26,500 V Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V *These are then multi-packaged inside plastic tubes, trays, or Styrofoam. -
Page 34: Grounding The Work Area
Grounding the Work Area To prevent static damage at the work area, use the following precautions: ● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment. ●... -
Page 35: Operating Guidelines
Operating Guidelines To prevent overheating and to help prolong the life of the computer: ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow. -
Page 36: Routine Care
Routine Care General Cleaning Safety Precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. Always unplug the computer when cleaning with liquids or damp cloths. -
Page 37: Cleaning The Monitor
Tools and Software Requirements To service the computer, you need the following: ● Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001) ● Torx T-15 screwdriver with small diameter shank (for certain front bezel removal) ●... -
Page 38: Screws
If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations. -
Page 39: Lithium Coin Cell Battery
Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. Service Considerations... -
Page 40: Removal And Replacement Procedures Microtower (Mt) Chassis
Removal and Replacement Procedures Microtower (MT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers. -
Page 41: Access Panel
Access Panel Prepare the computer for disassembly (Preparation for Disassembly on page 32). Loosen the screw (1) that secures the access panel to the computer chassis. Slide the access panel back (2) about 1.3 cm (1/2 inch), then lift it off the unit. NOTE: You may want to lay the computer on its side to install internal parts. -
Page 42: Front Bezel
Front Bezel Prepare the computer for disassembly (Preparation for Disassembly on page 32). Remove the access panel (Access Panel on page 33). Press outward on the three latches on the right side of the bezel (1), then rotate the right side of the bezel off the chassis (2) followed by the left side. -
Page 43: Bezel Blanks
(1), then discard the bezel blank. If the blank needs to be replaced at a later date, you can order a replacement blank from HP. To remove the 3.5-inch bezel blank, press the two retaining tabs towards the outer left edge of the bezel (2) and pull the bezel blank inwards to free it from the front bezel (3). -
Page 44: Memory
Memory The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). DDR3-SDRAM DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 8 GB of memory configured in a high- performing dual channel mode. -
Page 45: Populating Dimm Sockets
Populating DIMM Sockets There are four DIMM sockets on the system board, with two sockets per channel. Populate the DIMM sockets in the following order: DIMM1, DIMM2, DIMM3, then DIMM4 Figure 6-4 DIMM Socket Locations – HP Pro 3005/3085 Memory... - Page 46 Figure 6-5 DIMM Socket Locations – HP Pro 3015 Table 6-1 DIMM Socket Locations Item Description Socket Color (HP Pro Socket Color (HP Insertion Order 3005/3085) Pro 3015) XMM1 socket, Channel A White Blue (populate first) XMM2 socket, Channel A...
-
Page 47: Installing Memory Modules
dual channel and the remainder is assigned to single channel. For optimal speed, the channels should be balanced so that the largest amount of memory is spread between the two channels. If one channel will have more memory than the other, the larger amount should be assigned to Channel A. - Page 48 Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Figure 6-6 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
-
Page 49: Expansion Cards
PCI Express x16 expansion slot PCI Express x1 expansion slot The HP Pro 3015 has one PCI expansion slot, two PCI Express x1 expansion slots, and one PCI Express x16 expansion slot. The expansion slots accommodate full-height or half-height expansion cards. - Page 50 Figure 6-8 Expansion Slot Locations – HP Pro 3015 Table 6-3 Expansion Slot Locations – HP Pro 3015 Item Description PCI expansion slot PCI Express x1 expansion slot PCI Express x1 expansion slot PCI Express x16 expansion slot NOTE: You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16 expansion slot.
- Page 51 On the rear of the computer, a slot cover lock secures the expansion card brackets in place. Remove the screw from the slot cover lock then slide the slot cover lock up to remove it from the chassis. Figure 6-9 Opening the Slot Cover Lock Before installing an expansion card, remove the expansion slot cover or the existing expansion card.
- Page 52 If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame.
- Page 53 If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bottom of the bracket on the card slides into the small slot on the chassis.
-
Page 54: Cable Management
Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. Replace the computer access panel. Reconnect the power cord and any external devices, then turn on the computer. Lock any security devices that were disengaged when the access panel was removed. Reconfigure the computer, if necessary. -
Page 55: Cable Connections
Always pull the connector - NEVER pull on the cable. Pulling on the cable could damage the cable and result in a failed power supply. Cable Connections HP Pro 3005/3085 System board connectors are color-coded to make it easier to find the proper connection. Connector Name... -
Page 56: Hp Pro 3015
HP Pro 3015 System board connectors are color-coded to make it easier to find the proper connection. Connector Name Connector Color Description ATXPOWER white Power supply, 24-pin ATX_CPU white Power supply, 4-pin SYS_FAN1 brown Chassis fan CPU_FAN white Heat sink fan... -
Page 57: Drives
Drives The computer supports up to five drives that may be installed in various configurations. This section describes the procedure for replacing or upgrading the storage drives. A Torx T-15 screwdriver is needed to remove and install the guide screws on a drive. Drive Positions NOTE: Front bezel appearance may vary. -
Page 58: Installing Additional Drives
The system does not support Parallel ATA (PATA) optical drives or PATA hard drives. ● If needed, HP has provided extra drive retainer screws on the interior of the front bezel that are used to secure the drives in the drive cage. Hard drives use 6-32 standard screws. All other drives use M3 metric screws. -
Page 59: System Board Drive Connections
System Board Drive Connections Refer to the following illustration and table to identify the system board drive connectors. Figure 6-17 System Board Drive Connections – HP Pro 3005/3085 Drives... - Page 60 Figure 6-18 System Board Drive Connections – HP Pro 3015 Table 6-4 System Board Drive Connections System Board Connector System Board Label Color SATA1 SATA1 dark blue SATA2 SATA2 white SATA3 SATA3 light blue SATA4 SATA4 orange Media Card Reader...
-
Page 61: Removing An Optical Drive
Removing an Optical Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. To remove an optical drive: Prepare the computer for disassembly (Preparation for Disassembly on page 32). Remove the access panel (Access Panel on page 33). -
Page 62: Installing An Optical Drive Into The 5.25-Inch Drive Bay
NOTE: To install an optical drive, refer to Installing an Optical Drive into the 5.25-inch Drive Bay on page Installing an Optical Drive into the 5.25-inch Drive Bay To install an optional 5.25-inch optical drive: Prepare the computer for disassembly (Preparation for Disassembly on page 32). -
Page 63: Removing An External 3.5-Inch Drive
Connect the power cable (1) and data cable (2) to the rear of the optical drive. Figure 6-22 Connecting the Power and Data Cables Replace the front bezel and access panel. Reconnect the power cord and turn on the computer. Lock any security devices that were disengaged when the access panel was removed. -
Page 64: Installing A Drive Into The 3.5-Inch External Drive Bay
Remove the two retainer screws that secure the drive to the bay (1) then slide the drive forward and out of the bay (2). Figure 6-23 Removing a 3.5-inch Device (Media Card Reader Shown) Installing a Drive into the 3.5-inch External Drive Bay The 3.5-inch external drive bay on the front of the computer can be configured with a media card reader. -
Page 65: Removing An Internal 3.5-Inch Hard Drive
Recovery Disc Set to restore the operating system, software drivers, and any software applications that were preinstalled on the computer. If you do not have this CD set, select Start > HP Backup and Recovery and create it now. Prepare the computer for disassembly (Preparation for Disassembly on page 32). - Page 66 Remove the two screws that secure the hard drive cage to the chassis. Figure 6-25 Removing the Hard Drive Cage Screws Push down the latch on the side of the hard drive cage (1), then slide the hard drive cage away from the bottom of the chassis (2) as shown below.
- Page 67 Lift the hard drive cage out of the chassis. Figure 6-27 Removing the Hard Drive Cage Disconnect the power cable (1) and data cable (2) from the back of the hard drive. Figure 6-28 Disconnecting the Hard Drive Cables Drives...
- Page 68 Remove the four screws that secure the hard disk drive to the hard drive cage (1), then slide the hard disk drive out of the hard drive cage (2). Figure 6-29 Removing the Hard Drive NOTE: To install an internal 3.5-inch hard drive, refer to Installing an Internal 3.5-inch Hard Drive on page Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis...
-
Page 69: Installing An Internal 3.5-Inch Hard Drive
Installing an Internal 3.5-inch Hard Drive Follow the steps in Removing an Internal 3.5-inch Hard Drive on page 57 to remove the hard drive cage and, if necessary, the existing hard drive. Slide the new drive into the hard disk drive cage (1), aligning the drive with the four screw holes on the cage. - Page 70 Connect the power cable (1) and data cable (2) to the back of the hard drive. Figure 6-31 Connecting the Hard Drive Cables CAUTION: Never crease or bend a SATA data cable tighter than a 30 mm (1.18 in) radius. A sharp bend can break the internal wires.
- Page 71 Attach the two screws that secure the hard disk drive cage to the chassis. Figure 6-33 Securing the Hard Drive Cage If installing a new drive, connect the opposite end of the data cable to the appropriate system board connector. If your system has only one SATA hard drive, you must connect the hard drive data cable to the dark blue connector to avoid any hard drive performance problems.
-
Page 72: Front I/O And Usb Panel Housing Assembly
Front I/O and USB Panel Housing Assembly Prepare the computer for disassembly (Preparation for Disassembly on page 32). Remove the access panel (Access Panel on page Lay the computer on its side with the front facing toward you. Remove the front bezel (Front Bezel on page 34). -
Page 73: Power Switch/Led Assembly
Power Switch/LED Assembly Prepare the computer for disassembly (Preparation for Disassembly on page 32). Remove the access panel (Access Panel on page 33). Lay the computer on its side with the front facing toward you. Remove the front bezel (Front Bezel on page 34). -
Page 74: System Fan
Remove the four Phillips screws that secure the fan to the chassis, rotate the top of the fan forward, and then remove the fan from the chassis. NOTE: HP Pro 3015 model shown. To install the fan, reverse the removal procedures. Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis... -
Page 75: Heat Sink Assembly
Heat sink assembly HP Pro 3005/3085 Prepare the computer for disassembly (Preparation for Disassembly on page 32). Remove the access panel (Access Panel on page 33). Lay the computer on its side with the rear facing toward you. Disconnect the heat sink fan control cable (1) from the white system board connector labeled CPUFAN. -
Page 76: Processor
Disconnect the heat sink fan control cable from the white system board connector labeled CPU_FAN. Lift the lever (1) that secures the heat sink latch to the heat sink bracket attached to the system board. After loosening the lever, press downward on the lever to release the square clip (2) from the tab on the heat sink bracket. - Page 77 Lay the computer on its side with the rear facing toward you. Disconnect the heatsink control cable from the system board and remove the heatsink Heat sink assembly on page 67). Rotate the locking lever to its full open position (1). Carefully lift the processor from the socket (2).
-
Page 78: Power Supply
After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system ROM BIOS can be found on the Web at: http:\\h18000.www1.hp.com/support/files. Power Supply... -
Page 79: System Board
Inside of the unit, press the power supply release latch on the chassis base, and then lift up the rear of the power supply to disengage it from the chassis. NOTE: HP Pro 3015 shown. Slide the power supply toward the front/bottom of the computer, then lift the power supply out of the computer. - Page 80 Remove the eight screws that secure the system board to the chassis. NOTE: HP Pro 3015 shown. System board appearance varies by model. Slide the system board toward the front of the chassis, and then lift it up and out of the chassis.
-
Page 81: Battery
Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, its authorized partners, or its agents. CAUTION: Static electricity can damage the electronic components of the computer or optional equipment. -
Page 82: Type 1 Battery Holder
Type 1 Battery Holder Lift the battery out of its holder. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Replace the computer access panel. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups, using Computer Setup. -
Page 83: Type 3 Battery Holder
Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. Type 3 Battery Holder Pull back on the clip (1) that holds the battery in place, then remove the battery (2). Insert the new battery and position the clip back in place. -
Page 84: Installing A Security Lock
Installing a Security Lock The security locks displayed below and on the following pages can be used to secure the computer. HP/Kensington MicroSaver Security Cable Lock Figure 6-34 Installing a Cable Lock Padlock Figure 6-35 Installing a Padlock Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis... -
Page 85: Hp Business Pc Security Lock
HP Business PC Security Lock Fasten the security cable by looping it around a stationary object. Figure 6-36 Securing the Cable to a Fixed Object Thread the keyboard and mouse cables through the lock. Figure 6-37 Threading the Keyboard and Mouse Cables... - Page 86 Screw the lock to the chassis using the screw provided. Figure 6-38 Attaching the Lock to the Chassis Insert the plug end of the security cable into the lock (1) and push the button in (2) to engage the lock. Use the key provided to disengage the lock. Figure 6-39 Engaging the Lock Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis...
-
Page 87: Hood Sensor
The system will enter the operating system successfully. If the error message persists, press key immediately when the HP Logo screen is displayed to enter the Computer Setup menu. In the menu, select Advanced > Hood Sensor > Reset Case Open Status and make sure Enable is selected, then press the key to Save and Exit, then reboot the system. -
Page 88: Hp Chassis Security Kit
HP Chassis Security Kit An optional HP Chassis Security Kit prevents computer components from being removed through an open optical drive bay. Figure 6-40 HP Chassis Security Kit Figure 6-41 Installing the HP Chassis Security Kit Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis... -
Page 89: Appendix A Connector Pin Assignments
Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Ethernet BNC Connector and Icon Signal Data Ground Connector and Icon Signal +5 VDC - Data + Data... -
Page 90: Headphone
Headphone Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_left 1 2 3 2 (Ring) Power_Right 3 (Shield) Ground Line-in Audio Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_In_Left 1 2 3 2 (Ring) Audio_In_Right 3 (Shield) Ground Line-out Audio Connector and Icon (1/8”... -
Page 91: Monitor
Monitor Connector and Icon Signal Signal Red Analog +5V (fused) Green Analog Ground Blue Analog Not used Not used DDC Serial Data Ground Horizontal Sync Ground Vertical Sync Ground DDC Serial Clock Ground 24-Pin Power Connector Front Signal Signal Signal Signal +3.3V +3.3V... -
Page 92: Pci Express
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A Signal Signal Signal Signal Signal PRSNT1 JTAG3 PERST# PERp0 PERp1 +12V JTAG4 PERn0 PERn1 +12V JTAG5 REFCLK+ +3.3V REFCLK- RSVD PERp2 JTAG2 +3.3V PERn(2) PERn4 RSVD PERp7 RSVD PERp6 PERn7 PERp3... -
Page 93: Pci Express
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin B Signal Signal Signal Signal Signal +12V SMDAT WAKE# +12V RSVD RSVD +3.3 V PETp2 PETp1 JTAG1 PETp0 PETn2 PETn1 SMCLK 3.3vAux PETn0 PRSNT2# PETp6 PETn7 PETp3 PETp5 PRTn6 PETn3 PETp4 PETn5... -
Page 94: Appendix B Power Cord Set Requirements
Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage. -
Page 95: Country-Specific Requirements
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO... -
Page 96: Appendix C Troubleshooting Without Diagnostics
Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful Hints on page 89 in this guide. -
Page 97: Helpful Hints
To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/... - Page 98 ● Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver for that model printer. ● Remove all bootable media (CD or USB device) from the system before turning it on. ●...
-
Page 99: Solving General Problems
Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. - Page 100 Unlock the Smart Cover Lock using Computer Setup. The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is available from HP. You will need the FailSafe Key in case of forgotten password, power loss, or computer malfunction. Order PN 166527-001 for the wrench-style key or PN 166527-002 for the screwdriver bit key.
- Page 101 Table C-1 Solving General Problems (continued) Poor performance is experienced. Cause Solution Too many applications running. Close unnecessary applications to free up memory. Add more memory. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray.
-
Page 102: Solving Power Problems
Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table C-2 Solving Power Problems Power supply shuts down intermittently. Cause Solution Voltage selector switch on rear of computer chassis (some Select the proper AC voltage using the selector switch. models) not switched to correct line voltage (115V or 230V). -
Page 103: Solving Hard Drive Problems
Solving Hard Drive Problems Table C-3 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools. -
Page 104: Solving Media Card Reader Problems
Table C-3 Solving Hard Drive Problems (continued) Computer will not boot from hard drive. Cause Solution Boot order is not correct. Run the Computer Setup utility and change boot sequence in Boot > Boot Device Priority. Hard drive is damaged. See the Worldwide Limited Warranty for terms and conditions. - Page 105 Table C-4 Solving Media Card Reader Problems (continued) Can not write to the media card. Cause Solution The media card is a read-only memory (ROM) card. Check the manufacturer’s documentation included with your card to see if it writable. Refer to the previous section for a list of compatible cards.
-
Page 106: Solving Display Problems
Solving Display Problems If you encounter display problems, see the documentation that came with the monitor and the common causes and solutions listed in the following table. Table C-5 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on. - Page 107 Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Blank screen and the computer emits two short beeps then one long beep followed by a three second pause.
- Page 108 Table C-5 Solving Display Problems (continued) The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor Be sure the monitor cable is securely connected to the may be incorrectly adjusted. computer.
- Page 109 Table C-5 Solving Display Problems (continued) Clicking noise coming from inside a CRT monitor. Cause Solution Electronic relays have been activated inside the monitor. None. It is normal for some monitors to make a clicking noise when turned on and off, when going in and out of standby mode, and when changing resolutions.
-
Page 110: Solving Audio Problems
Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table C-6 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open Shut down all open processor-intensive applications. -
Page 111: Solving Printer Problems
Table C-6 Solving Audio Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution Computer is in standby mode. Press the power button to resume from standby mode. CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. - Page 112 Table C-7 Solving Printer Problems (continued) Printer will not turn on. Cause Solution The cables may not be connected properly. Reconnect all cables and check the power cord and electrical outlet. Printer prints garbled information. Cause Solution The correct printer driver for the application is not installed. Install the correct printer driver for the application.
-
Page 113: Solving Keyboard And Mouse Problems
Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and the common causes and solutions listed in the following table. Table C-8 Solving Keyboard Problems Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard connector is not properly connected. - Page 114 Table C-9 Solving Mouse Problems (continued) Mouse does not respond to movement or is too slow. Cause Solution Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal components. Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions.
-
Page 115: Solving Hardware Installation Problems
Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non–plug and play device, you must reconfigure the computer after completing installation of the new hardware. - Page 116 Replace DIMMs one at a time to isolate the faulty module. NOTE: DIMM2 must always be installed. Replace third-party memory with HP memory. Replace the system board. The computer emits two short beeps then one long beep followed by a three second pause. Cause...
-
Page 117: Solving Network Problems
Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Table C-11 Solving Network Problems Wake-on-LAN feature is not functioning. Cause Solution Wake-on-LAN is not enabled. - Page 118 Table C-11 Solving Network Problems (continued) Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution No active network is detected. Check cabling and network equipment for proper connection. Network controller is not set up properly.
- Page 119 Table C-11 Solving Network Problems (continued) Network controller stops working without apparent cause. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.
-
Page 120: Solving Memory Problems
DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system. -
Page 121: Solving Cd-Rom And Dvd Problems
Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving CD-ROM and DVD Problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. - Page 122 Table C-13 Solving CD-ROM and DVD Problems (continued) Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. See the documentation that came with the DVD drive. Decoder software is not installed. Install decoder software.
-
Page 123: Solving Usb Flash Drive Problems
Solving USB Flash Drive Problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. Table C-14 Solving USB Flash Drive Problems USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. -
Page 124: Solving Front Panel Component Problems
Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. Table C-15 Solving Front Panel Component Problems A USB device, 1394 device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected. -
Page 125: Solving Internet Access Problems
Solving Internet Access Problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. Table C-16 Solving Internet Access Problems Unable to connect to the Internet. Cause Solution Internet Service Provider (ISP) account is not set up... - Page 126 Table C-16 Solving Internet Access Problems (continued) Internet takes too long to download Web sites. Cause Solution Modem is not set up properly. Verify that the modem is connected and communicating properly. Windows XP Select Start > Control Panel. Double-click System. Click the Hardware tab.
-
Page 127: Solving Software Problems
If you encounter software problems, see the applicable solutions listed in the following table. Table C-17 Solving Software Problems Computer will not continue and no HP logo screen has appeared. Cause Solution POST error has occurred. -
Page 128: Interpreting Power Led And Beep Codes
Interpreting Power LED and Beep Codes This section covers the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. -
Page 129: Resetting The Password Jumper
Remove the jumper. Plug in the computer and turn on power. When you see the HP logo screen, turn off the computer. This clears the current passwords. Replace the jumper to its original position. Replace the access panel. Reconnect external equipment. -
Page 130: Hp Pro 3015
HP Pro 3015 To disable the power-on or setup password features, or to clear the power-on or setup passwords, complete the following steps: Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. -
Page 131: Resetting The Cmos Jumper
Resetting the CMOS Jumper HP Pro 3005/3085 Turn off the computer and any external devices, and disconnect the power cord from the power outlet. The power must be disconnected from the system to clear CMOS. Disconnect the keyboard, monitor, and any other external equipment connected to the computer. -
Page 132: Hp Pro 3015
HP Pro 3015 Turn off the computer and any external devices, and disconnect the power cords from the power outlet. Disconnect the keyboard, monitor, and any other external equipment connected to the computer. WARNING! To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet, and allow the internal system components to cool before touching. -
Page 133: Contacting Customer Support
Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. -
Page 134: 126 Appendix D Specifications
Specifications HP Pro 3005/3085 Table D-1 Specifications – HP Pro 3005/3085 Desktop Dimensions 15.14 in 38.46 cm Height 7.27 in 18.46 cm Width 16.36 in 41.55 cm Depth Approximate Weight 16.8 lb 7.62 kg Temperature Range 50° to 95°F 10° to 35°C Operating -22°... - Page 135 Table D-1 Specifications – HP Pro 3005/3085 (continued) Heat Dissipation For 115V/60Mhz: For 230V/50Hz: 250W PFC+ HV: Maximum 250W PFC+ HV: 162.3W or 553.768 BTU/hr or 160.3W or 546.602 BTU/hr or 139.549Kg-cal/hr 137.744Kg-cal/hr 300W PFC+ HV: 300W PFC+ HV: 167.80W or 572.534 BTU/hr or 164.20W or 560.250 BTU/hr or...
-
Page 136: Hp Pro 3015
HP Pro 3015 Table D-2 Specifications – HP Pro 3015 Desktop Dimensions 15.14 in 38.46 cm Height 7.27 in 18.46 cm Width 16.36 in 41.55 cm Depth Approximate Weight 16.8 lb 7.62 kg Temperature Range 50° to 95°F 10° to 35°C Operating -22°... - Page 137 Table D-2 Specifications – HP Pro 3015 (continued) Typical (idle) For 115V/60Mhz For 230V/50Hz 250W PFC HV ATX: 250W PFC HV ATX: 48.5 W or 165.482 BTU/hr. 48.2 W or 164.4584 BTU/hr. 300W PFC HV ATX: 300W PFC HV ATX: 50.4W or 171.9648 BTU/hr.
-
Page 138: Index
95 removal and replacement 49 hardware installation DVI connector 5, 6 cable connections problems 89 HP Pro 3005/3085 47 headphone connector 3 HP Pro 3015 48 electrostatic discharge (ESD) headphone pin assignments 82 cable management 46 preventing damage 25... - Page 139 HP Pro line-in audio pin assignments 82 POST error codes 88 3005/3085 67 line-in connector 5, 6 power cord set requirements heat sink, HP Pro 3015 67 line-out audio pin country specific 87 memory 36 assignments 82 power problems 94...
- Page 140 HP Pro 3005/3085 9 HP Pro 3015 16 side channel audio connector 6 software problems 119 servicing computer 29 spare part number tamper-resistent wrench 30 Torx T-15 screwdriver 29 specifications computer 126 memory 36 static electricity 24 subwoofer audio connector 6...