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Troubleshooting
Troubleshooting
Problem:
•
My connection type is "PPPoE IP address"
•
I cannot connect to the internet
Solution:
1. Since your connection type is PPPoE, your ISP will assign
you a user name password and sometimes a service name.
Make sure the Belkin Message Manager connection type is
configured as "PPPoE" and these settings are
entered properly.
2. Make sure your computers are correctly configured and all
network cables are properly connected.
3. Make sure the coaxial cable or DSL line is properly attached
on your cable or DSL modem. Refer to the manual of your
modem to verify it works normally.
4. Make sure the network cable between the modem and the
Belkin Message Manager
modem for a few seconds and power on it again.
5. Your ISP may bind your connection to the MAC address of
your computer's NIC. Clone your MAC address.
is well connected. Power off the
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