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Troubleshooting
Problem:
Easy Install Wizard cannot connect my Belkin Message Manager to
the Internet
Solution:
If the Easy Install Wizard is not able to connect the Belkin Message
Manager to the Internet or the Connected light is blinking, your
modem may not be connected properly or your ISP may require a
user name and password.
1.
The Easy Install Wizard must be run from the computer that is
connected to the Belkin Message Manager. Make sure that both
the Belkin Message Manager and the modem that is connected
to the Belkin Message Manager is ON.
2.
If your ISP requires a user name and password, make sure that
you have typed in your user name and password correctly. Some
user names require that the ISP's domain be at the end of the
name. Example myname@myisp.com. The "@myisp.com" part of
the user name may need to be typed as well as your user name.
If the connected light continues to blink and you have no
Internet connection try the Alternative Setup Method on page 18
of this manual.
Note: Verify that your Internet connection is working before
running the Easy Install Wizard by connecting your PC to your
Modem and opening a web browser.
Problem:
•
Belkin Message Manager is not working
•
LEDs do not come on
Solution:
If the LED indicators are not ON, the problem may be that the
Belkin Message Manager is not connected properly.
•
Verify that the Belkin Message Manager is plugged into a power
source. Check to see that the cables are connected to the
correct ports and that they are secure.
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