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Troubleshooting
Troubleshooting
Problem:
•
Belkin Message Manager cannot connect to the modem
•
WAN light does not come on
Solution:
If your Belkin Message Manager appears to be functioning properly
but the WAN light is not green, the problem may be that your
modem and Message Manager are not connected properly.
•
Make sure the network cable between the modem and the
Message Manager is connected to the Message Manager's WAN
port and that the cable is firmly secure in place. Power off the
modem for a few seconds and power it on again.
Problem:
•
Cannot connect to the Internet
•
Connected light is blinking
Solution:
If your Belkin Message Manager appears to be functioning properly
but you cannot connect to the Internet or the connected light is
blinking, the problem may be that your connection type may not
match the ISP's connection.
•
If you have a "static IP address" connection, your ISP must
assign you the IP address, subnet mask, and gateway address.
Make sure that the Belkin Message Manager's connection type
is configured as "Static IP Address" and verify your settings.
•
If you have a "dynamic IP address" connection, make sure that
the Belkin Message Manager's connection type is configured as
"Dynamic IP Address."
•
If you have a "PPPoE" connection, your ISP will assign you a
user name and password and sometimes a service name. Make
sure the Belkin Message Manager connection type is configured
to PPPoE and the settings are entered properly.
Note: To check your Belkin Message Manager's connection
type settings, open a web browser and type 192.168.200.1 in
the address bar to enter the Belkin Message Manager's setup
homepage. Click on "Connection Type" from the "Internet
Settings" selections.
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