Temporary Advanced Diagnostics Access; Enable Temporary Advanced Diagnostics Access - Lennox S40 User Manual

Temporary Advanced Diagnostics Access

During the Customization process, homeowners are presented the option to
enable the Remote Sharing and Advanced Diagnostics feature (see "Screen
8 - Advanced Diagnostics and Remote Sharing" on page 11). This feature
allows a local Lennox Dealer remote access to the homeowner's thermostat
to run diagnostics and troubleshoot system issues, which can eliminate
downtime and avoid unnecessary service visits and repair costs.
If the homeowner chooses to opt out of the feature, the dealer will not be able
to troubleshoot issues remotely. However, through the Service Dashboard
(LennoxPros) the dealer can send a Temporary Advanced Diagnostics
request to the homeowner. After the homeowner accepts and grants access
to their system, the dealer has 24 hours to remotely conduct diagnostics tests
and/or make system adjustments. After the 24-hour window expires, dealer
access is automatically terminated.

Enable Temporary Advanced Diagnostics Access

When a Temporary Advanced Diagnostics Access Request arrives from the
dealer or technician, the homeowner will receive a notification on their mobile
device and S40 Smart Thermostat similar to messaging found in Figure 26.
NOTE: The mobile device (on which the S40 Smart Thermostat App is
installed) must allow Notifications from the S40 Smart Thermostat app
in order to receive Advanced Diagnostics Access requests from the
dealer. Permission is usually requested during the initial installation of
the S40 Smart Thermostat App.
Figure 26. Advanced Diagnostics Access Request
1. Press Allow to grant the dealer temporary access (24 hours) to the S40
Smart Thermostat.
The Advanced Diagnostics Access Granted dialog displays.
Figure 27. Advanced Diagnostics Access Granted
2. Click OK.
The Advanced Diagnostics in progress icon/badge displays on the
thermostat's home screen.
This indicates a dealer has temporary access to the thermostat and is
working to resolve the issue.
Figure 28. Advanced Diagnostics in Progress Badge
NOTE: Press the Advanced Diagnostics in process icon and select More
Info. The homeowner is directed to the Dealer Support Access
screen. Under the Advanced Diagnostics Current Status heading,
"Technician connected" displays. This confirms a dealer/technician
has successfully connected to the thermostat.
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