Xerox Responsibilities; Customer Responsibilities - Xerox DocuPrint 100 Installation Planning Manual

Preparing for installation

Xerox responsibilities

Customer responsibilities

Site personnel
4- 2
This section lists the responsibilities of the service representatives
and systems analysts before, during, and after installation:
• Site selection
– Assist in site selection
– Inspect and approve the site
• Installation
– Schedule the delivery of the hardware
– Monitor installation activities
– Assist you in ordering any supplies required
– Install the printing system
– Install LCDS system resource files, if applicable
• Training
– Provide initial operator training
– Provide information and assistance in registering for Xerox
Customer Education classes
• Service
– Review preventive maintenance schedules and service
call procedures
– Provide ongoing maintenance
– Assist in resolving hardware and software problems
– Obtain software licenses as appropriate
Your responsibilities before, during, and after installation of the
DocuPrint printing system are to schedule and monitor your
installation activities. Refer to the installation planning checklist in
this chapter for a complete list of responsibilities.
Refer to the "Xerox support services" appendix for information on
services designed to support you before, during, and after your
installation.
NOTE: Operating system software is not the same for all printing
systems. Therefore, make sure that your system specialists are
familiar with the operating system software that is specific to your
DocuPrint system. If your system specialists are familiar with one
operating systems and you are converting to, or adding another,
they should be familiar with the differences.
Identify the person (or persons) at your site who will be the
primary interface with Xerox.
Installation Planning Guide