Xerox Responsibilities; Customer Responsibilities - Xerox DocuPrint 100 Installation Planning Manual

Preparing for installation

Xerox responsibilities

Customer responsibilities

4-2
This section lists the responsibilities of the service
representatives and systems analysts before, during, and after
installation:
• Site selection
– Assist in site selection
– Inspect and approve the site
• Installation
– Schedule the delivery of the hardware
– Monitor installation activities
– Assist you in ordering any supplies required
– Install the printing system
– Install LCDS system resource files, if applicable
• Training
– Provide initial operator training
– Provide information and assistance in registering for
Xerox Customer Education classes or obtaining tutorials
• Service
– Review preventive maintenance schedules and service
call procedures
– Provide ongoing maintenance
– Assist in resolving hardware and software problems
– Obtain software licenses as appropriate
Your responsibilities before, during, and after installation of the
DocuPrint printing system are to schedule and monitor your
installation activities. Refer to the installation planning checklist
in this chapter for a complete list of responsibilities.
Refer to the "Xerox support services" appendix for information on
services designed to support you before, during, and after your
installation.
Installation Planning Guide