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T
ROUBLESHOOTING
Troubleshooting the Fiery EXP8000/50
T
ROUBLESHOOTING
This chapter provides troubleshooting tips.
Startup diagnostics are described in the documentation for service technicians. Contact your
authorized service/support center if you see startup error messages on Command WorkStation
or if the Fiery EXP8000/50 does not reach the Idle state.
Safe Print
This is a diagnostic feature that allows the Fiery EXP8000/50 to detect any internal errors that
arise as a result of a difference between the raster output of the internal RIP and the raster sent
from the Fiery EXP8000/50 to the digital press. When such errors are detected, the Fiery
EXP8000/50 does not print the job and the error reported is an under-run.
Runtime error messages
For error messages related to canceling jobs and printing, including the Disk Full message and
alerts to load media, see Command WorkStation Help.
You can turn on PostScript error reporting as a print option from Mac OS applications.
Printer not found
Most failures to find a printer on the network are due to conflicting or missing name or
address settings for the Fiery EXP8000/50. You must enter names in specific places. The
required names are:
• TCP/IP host name (also known as the DNS name), which is defined by your organization.
Enter the host name as the Server Name in Fiery EXP8000/50 Setup.
• Remote printer (internal machine) name. Use one of the following:
print
hold
direct
If you change the DNS name (also known as the TCP/IP host name) of the Fiery
N
:
OTE
EXP8000/50, you must reconfigure one of the utilities on each computer.
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