Related Manuals for EFI FIERY X3eTY 35C-KM
Summary of Contents for EFI FIERY X3eTY 35C-KM
- Page 1 FIERY X3eTY 35C-KM v2.0 / FIERY X3eTY 30C-KM SERVER & CONTROLLER SOLUTIONS Service Guide A guide for service technicians This service guide is for: FIERY X3eTY 35C-KM v2.0 FIERY X3eTY 30C-KM Part Number: 45054184 05 May 2006...
- Page 3 This product documentation is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in any form or by any means for any purpose without express prior written consent from Electronics for Imaging, Inc. (“EFI”), except as expressly permitted herein. Information in this document is subject to change without notice and does not represent a commitment on the part of EFI.
- Page 4 (whether registered or unregistered), or other intellectual property. You agree not to adopt, register, or attempt to register any EFI trademark or trade name or any confusingly similar mark, URL, internet domain name, or symbol as your own name or the name of your affiliates or products, and agree not to take any other action which impairs or reduces the trademark rights of EFI or its suppliers.
- Page 5 EFI makes no warranty or representation that the Software will meet your specific requirements, that the operation of the Software will be uninterrupted, secure, fault-tolerant, or error free, or that all defects in the Software will be corrected. EFI makes no warranty, implied or otherwise, regarding the performance or reliability of any other Products or services or any third party products (software or hardware) or services.
-
Page 7: Table Of Contents
Contents Overview Precautions Exploded view AC power switch and Soft power button Connector Panel Shut down Accessing the Fiery X3eTY Checking connections Removing and replacing the motherboard Removing and replacing components Interface board DIMMs BIOS chip Battery CPU and CPU cooling assembly Enclosed fans Soft power button Power supply... -
Page 9: Overview
Overview Overview The Fiery X3eTY Color Server embeds computer connectivity and highly efficient PostScript and PCL printing capacity into 35C-KM print engines. Generally, the Fiery X3eTY does not require regular maintenance. The Fiery X3eTY is shipped with all necessary software already installed. Use the procedures in this book to inspect, remove, reseat, or replace major hardware components and to reinstall system software. -
Page 10: Precautions
Precautions Precautions Always observe the following general precautions when servicing the Fiery X3eTY assembly: 1. Report any shipping damage. If there is any evidence of shipping or handling damage to packing boxes or their contents, save the damaged boxes and parts, call the shipper immediately to file a claim, and notify your authorized service/support center. - Page 11 Precautions Power Supply Cord Notice CAUTION: The power supply cord is used as the main disconnect device. Ensure that the socket-outlet is located/installed near the equipment and is easily accessible. ATTENTION : Le cordon d’alimentation doit être débranché pour une mise hors tension totale du produit. La prise de courant doit être située ou installée à...
- Page 12 Precautions Short Circuit Protection WARNING: This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors).
-
Page 13: Exploded View
Exploded view Exploded view 1. Pan cover 2. CPU cooling assembly: a) Clamp b) CPU fan and heatsink c) CPU 3. Interface board and two cables 4. DIMM 5. Battery 6. Fiery X3eTY motherboard 7. Fiery X3eTY power supply 8. Enclosed fan, bottom 9. -
Page 14: Ac Power Switch And Soft Power Button
AC power switch and Soft power button AC power switch and Soft power button The Fiery X3eTY has a dedicated AC power switch on the back panel and has a Soft power button on the connector panel (see Figure C). To use the Soft power button, the AC power switch must be in the ON position. -
Page 15: Connector Panel
Connector Panel Connector Panel USB port Type B USB port Type A (3) [not used] [not used] LAN port for 10/100/1000BaseT Interface connector Interface connector Service switches Soft power button and green LED Shut down In the Fiery X3eTY Functions menu, under Shut Down, there are the following choices: •... - Page 16 Shut down O SHUT DOWN THE IERY 1. Press the Utility/Counter button on the Control Panel and then touch the Controller Details key on the copier touch panel Utility screen. Alternatively, touch the icon in the lower-left corner of the copier touch panel. 2.
-
Page 17: Accessing The Fiery X3Ety
Accessing the Fiery X3eTY Accessing the Fiery X3eTY To service the Fiery X3eTY hardware, you must first shut down and power off the Fiery X3eTY properly, power off and unplug the print engine, and then remove the Fiery X3eTY from the print engine. Main power switch Print engine (back) - Page 18 Accessing the Fiery X3eTY O OPEN THE IERY Before you touch any parts inside the Fiery X3eTY, make sure to wear an ESD AUTION grounding wrist strap and follow all ESD safety precautions. 1. Shut down the Fiery X3eTY and the print engine as described on page 8. 2.
- Page 19 Accessing the Fiery X3eTY 7. With the Fiery X3eTY on a flat surface, remove the 11 screws that secure the pan cover to the pan (see Figure G). 8. Open the lid, slide the tabs out of their slots and lift the pan cover from the pan (see Figure G).
-
Page 20: Checking Connections
Checking connections Checking connections The most common causes of hardware problems are faulty or loose connections. Before you replace any parts of the Fiery X3eTY, verify all cables and connections. If you have conclude that all external connections are working properly, check the internal connections. - Page 21 Checking connections See the cable diagram (Figure H) for the following connections: • Interface board—PCI connection to the Fiery X3eTY motherboard, cable connections (2) to the motherboard • Interface board cables (2)—cable connections to the motherboard • Power cabling—cable connections between the Fiery X3eTY power supply and the Fiery X3eTY AC power switch, HDD, and motherboard.
- Page 22 Checking connections O CHECK INTERNAL CONNECTIONS Before you touch any parts inside the print engine, make sure to wear an ESD AUTION grounding wrist strap and follow all ESD safety precautions. 1. Make sure that all Fiery X3eTY cables, devices, and DIMMs are present, intact, properly aligned, and well seated in their connectors.
-
Page 23: Removing And Replacing The Motherboard
Removing and replacing the motherboard Removing and replacing the motherboard When the Fiery X3eTY motherboard must be removed and replaced, use the following procedures. You can use a magnetic screwdriver if it is rated for electronic components. O REMOVE THE IERY MOTHERBOARD Make sure you use an ESD grounding wrist strap and follow standard... - Page 24 Removing and replacing the motherboard O REPLACE THE MOTHERBOARD IN THE PAN 1. If you are installing a new motherboard: • Transfer the CPU and CPU cooling assembly, the DIMMs, and the BIOS chip from the old motherboard (see “Removing and replacing components” on page 17). •...
-
Page 25: Removing And Replacing Components
Removing and replacing components Removing and replacing components Before you decide to replace costly components, verify the connections between the print engine and the Fiery X3eTY. Also, verify the connections of each replaceable Fiery X3eTY component. For more information about troubleshooting, see page 51. The following sections describe how to remove and install removable/replaceable parts on the Fiery X3eTY: •... -
Page 26: Interface Board
Removing and replacing components Interface board The interface board connects directly to the Fiery X3eTY motherboard. Interface board J632 Long cable Short cable PCI11 Motherboard JP22 Guide rail Cover plate screw (1 of 2) Interface board connections IGURE Use the following procedures to remove or replace the interface board. New interface boards are shipped with two new interface cables and extra tie-wraps. - Page 27 Removing and replacing components O REMOVE THE INTERFACE BOARD 1. Remove the Fiery X3eTY from the print engine, as described on page 10. 2. Remove the two cover plate screws that connect the interface board to the connector panel (see Figure B on page 5). You do not need to remove the jackscrews that connect the cover plate to the interface board.
-
Page 28: Dimms
Removing and replacing components DIMMs Each DIMM (dual in-line memory module) is held in place by levers at each end of its socket on the Fiery X3eTY. The memory capacity for the Fiery X3eTY is 512MB. The standard configuration is one 256MB DIMM installed in socket DIMM2. -
Page 29: Bios Chip
Removing and replacing components BIOS chip The BIOS chip is located in the PLCC32 socket on the motherboard. The BIOS chip contains boot information, such as the startup diagnostics that the Fiery X3eTY uses when you power on the system. If you must install a BIOS chip, use the following procedure. -
Page 30: Battery
Removing and replacing components Battery The battery on the Fiery X3eTY board is located at F4. To replace it, use a 3V manganese dioxide lithium coin cell battery (Panasonic CR2032 or equivalent). There is danger of explosion if the battery is replaced with the incorrect type. CAUTION: Replace only with the same type recommended by the manufacturer. -
Page 31: Cpu And Cpu Cooling Assembly
Removing and replacing components CPU and CPU cooling assembly The CPU is installed in a Zero Insertion Force (ZIF) socket on the motherboard. Before removing the CPU from its socket, disconnect the CPU fan cable from the motherboard and remove the cooling assembly from the CPU socket (see page 24). The CPU cooling assembly consists of a fan, a clamp, a heatsink, and a bracket. - Page 32 Removing and replacing components O REMOVE THE COOLING ASSEMBLY 1. Shut down and open the Fiery X3eTY (see pages 8 and 10). 2. Position the Fiery X3eTY so that it is laying on its side and the components inside the chassis are facing up.
- Page 33 Removing and replacing components 5. Lift the CPU socket lever to release the CPU from the socket. To release the CPU you must first flex the lever away from the retention post on the socket, and then lift the lever all the way up. Arrow CPU socket Pin 1...
- Page 34 Removing and replacing components 4. Replace the CPU cooling assembly: • Make sure the levers on the Lever open clamp are in the open position (spine up). Lever open • Align the heatsink so that the fan Clamp cable is near the CPU fan connector on the motherboard FAN1.
-
Page 35: Enclosed Fans
Removing and replacing components Enclosed fans Two enclosed fans are attached to the pan to cool the system. The bottom fan sucks air into the system and the top fan blows air out of the system Enclosed fan, bottom, to FAN3, sucks air into the system Enclosed fan, top, to FAN2, blows air out of the system... -
Page 36: Soft Power Button
Removing and replacing components Soft power button The Soft power button assembly includes the Soft power button, and the SW and SW LED cables. For more information about the Soft power button, see page 6. O REMOVE THE OFT POWER BUTTON ASSEMBLY 1. -
Page 37: Power Supply
Removing and replacing components Power supply The power supply in the pan is dedicated to the Fiery X3eTY. It supplies power to the motherboard, the AC power switch, and the HDD. To remove or replace the power supply, use the following procedures. Back panel Black White... - Page 38 Removing and replacing components O REPLACE THE POWER SUPPLY 1. Insert the power supply into the pan and install the 2 pan screws and 3 external screws. 2. Use zip ties to drape the cables and to secure them to the pan in four places. 3.
-
Page 39: Hard Disk Drive
Removing and replacing components Hard disk drive The factory-installed hard disk drive (HDD) is formatted and loaded with all Fiery X3eTY software, including operating software, system software, network drivers, and printer fonts. Because the HDD is used to store spooled print jobs, available disk space is displayed on the Control Panel. - Page 40 Removing and replacing components HDD cable HDD SATA power cable O REMOVE THE Before you touch any parts inside the print engine, wear an ESD grounding AUTION wrist strap and follow all ESD safety precautions. 1. Remove the Fiery X3eTY from the print engine, as described on page 10. 2.
- Page 41 Removing and replacing components O REPLACE THE Make sure you attach an ESD grounding wrist strap and follow standard AUTION ESD precautions before handling Fiery X3eTY components. 1. Handle the HDD with care. Do not touch it with magnetic objects or place any objects near it that are sensitive to magnets (see “Proper handling”...
-
Page 42: Restoring Functionality After Service
Restoring functionality after service Restoring functionality after service To complete any service procedures performed on the Fiery X3eTY, reassemble the Fiery X3eTY, reattach it to the print engine, and verify that it is working properly. To verify the installation, check the external connections of the Fiery X3eTY to the print engine and then to the network and/or USB port. -
Page 43: Printing Fiery X3Ety Pages
Printing Fiery X3eTY pages Printing Fiery X3eTY pages The Control Panel allows you to print special pages that are included in the Fiery X3eTY system software. These pages reside on the Fiery X3eTY HDD and include the Test Page, Configuration page, Job Log, Control Panel Map, and Font List. Printing the Configuration page The Configuration page lists all the settings in effect from the current Setup. - Page 44 Printing Fiery X3eTY pages O PRINT IERY PAGES FROM THE ONTROL ANEL 1. Press the Utility/Counter button on the Control Panel and then press the Controller Details key on the copier touch panel Utility screen. Alternatively, touch the icon in the lower-left corner of the copier touch panel. 2.
-
Page 45: Verifying Connection To The Network
Verifying connection to the network Verifying connection to the network The Fiery X3eTY provides twisted pair connectivity to an Ethernet network. This section describes how to connect the Fiery X3eTY to the network and then print a few test documents in order to verify the connection. Depending on your network speed, the following unshielded twisted pair (UTP) network cables are supported: •... - Page 46 Verifying connection to the network O CONNECT A TWISTED PAIR CABLE TO THE IERY 1. Shut down and power off the Fiery X3eTY, as described on page 8. 2. Connect the network cable to the LAN port on the connector panel of the Fiery X3eTY. 3.
-
Page 47: System Software
System software System software The Fiery X3eTY system software is installed on the HDD at the factory. You must install system software if a more recent version is required, if you replace the HDD, or if you discover problems with the current system. To upgrade to a newer version of system software, you may install all system software over the LAN port or the USB port (see below) or use a USB flash drive (see page 45). - Page 48 System software O INSTALL SYSTEM SOFTWARE USING THERNET 1. Shut down and power off the Fiery X3eTY (see page 8). 2. Disconnect all cables from the Fiery X3eTY connector panel. The interface cable attached to the Fiery X3eTY COPIER port is an Ethernet cross-over cable.
- Page 49 System software 5. Navigate to the CD-ROM drive and double-click the icon for the Installer.vbs file if it does not start automatically. Do not double-click Installer.exe. If you double-click on Installer.exe instead of Installer.vbs, the following error may occur during the installation of CD 2: Windows - Wrong Volume The wrong volume is in the drive.
- Page 50 System software 11. Click Next on the computer screen. 12. At the Installation screen, click Next to start the installation. Wait while the files are copied and installed. After files 1 and 2 are installed, you may be prompted to insert Disk 2.
- Page 51 System software 17. Reconnect all cables that you removed earlier to the Fiery X3eTY connector panel. Make sure to attach the interface cable to the print engine as well as to the Fiery X3eTY COPIER port if you used it in this procedure. Customer’s LAN LAN port To the print engine...
- Page 52 System software O INSTALL SYSTEM SOFTWARE OVER • Except for the following changes, perform the procedure “To install system software using Ethernet” on page 40: – At step 3: Connect a USB cable to the USB 2.0 Type B port, instead of connecting an Ethernet cross-over cable to the LAN port.
-
Page 53: Installing System Software Using A Usb Flash Drive
• System Software CDs (2) • USB Flash Tool CD USB flash drive support EFI has tested and validated a selection of USB flash drives for use with the Fiery X3eTY. For the most current list of validated drives, contact your authorized service/support center. - Page 54 System software O INSTALL SYSTEM SOFTWARE USING A FLASH DRIVE 1. Prepare the USB flash drive. • Make sure the boot order on the computer is set to boot first from the CD-ROM drive. To find out how to change the computer’s BIOS configuration, see the documentation that accompanies your computer.
- Page 55 System software 5. Attach the prepared USB flash drive to the Fiery X3eTY (see Figure W). For convenience, you can attach the USB extension cable (provided) to the Fiery X3eTY and then attach the USB flash drive to the other end of the cable. If dust covers are attached to the USB Type A connectors, remove one dust cover using needle-nose pliers.
- Page 56 System software 11. Select the name of the language you want to use and press OK. 12. If the Select Market Region screen appears, select the name of the region for the Fiery X3eTY and press OK. This screen appears only if English was selected from the language selection screen. 13.
-
Page 57: Specifications
Specifications Specifications The Fiery X3eTY has or makes use of the following features. Hardware features • 2.0 GHz Intel Celeron CPU • 256MB in one DIMM, upgradeable to 512MB with additional 256MB DIMM • Hard disk drive (HDD) • USB port for installing system software or printing from a direct connection •... -
Page 58: Safety And Emissions Compliance
• AS/NZS 3548 Class B • AS/NZS 4252.1 THE FIERY X3eTY 35C-KM v2.0 / IMAGE CONTROLLER MODEL IC-402 ARE IDENTICAL AND SHALL BE USED WITH UL LISTED ITE MODEL C450 OR C351. THE FIERY X3eTY 30C-KM / IMAGE CONTROLLER MODEL IC-406 ARE... -
Page 59: The Troubleshooting Process
The troubleshooting process The troubleshooting process The following sections identify the sources of common problems that may occur with the Fiery X3eTY and suggests ways of correcting them. These sections do not attempt to provide troubleshooting information for attached computers, the print engine, or extensive networks. Refer problems in these areas to the appropriate service departments and site administrators. - Page 60 The troubleshooting process External devices Fiery X3eTY Assembly Print Engine computer Board PCI/Memory Network Networked Controller interface computers computer interface Memory SATA HDD RTC/ Print Print Engine Print Engine PCI-ISA Interface Control Panel Battery Interface +5VDC Power Power supply Power supply switch PCI Bus Fiery X3eTY functional diagram...
-
Page 61: Before You Go To The Customer Site
The troubleshooting process Before you go to the customer site Before you make a service call to a customer site, call the customer and verify the following items: 1. Does the print engine work? If the print engine works, but the user cannot print the Fiery X3eTY Test Page, a service call is probably required. -
Page 62: Preliminary On-Site Checkout
The troubleshooting process Preliminary on-site checkout Your goal in the preliminary on-site checkout is to eliminate obvious problems, such as loose or missing cables and connectors. Checking connections Before you remove the Fiery X3eTY: • Make sure the external cables are connected properly. •... - Page 63 The troubleshooting process Key to components, cabling, and motherboard labels Power switch 1. Fiery X3eTY motherboard 2. HDD, cable to SATA1 3. DIMM slots: a) DIMM2 for standard DIMM b) DIMM1 for optional DIMM 4. Battery in battery socket F4 5.
- Page 64 The troubleshooting process See the cable diagram (Figure Z on page 55) for the following connections: • Interface board—PCI connection to the Fiery X3eTY motherboard, cable connections (2) to the motherboard • Interface board cables (2)—cable connections to the motherboard •...
- Page 65 The troubleshooting process O CHECK INTERNAL CONNECTIONS Before you touch any parts inside the print engine, make sure to wear an ESD AUTION grounding wrist strap and follow all ESD safety precautions. 1. Make sure that all Fiery X3eTY cables, devices, and DIMMs are present, intact, properly aligned, and well seated in their connectors.
-
Page 66: Symptoms And Solutions
The troubleshooting process Symptoms and solutions Look in these charts for the various problems and possible actions. To learn possible causes and solutions for a specific error condition, find the symptom in the charts and perform the appropriate suggested actions in the order listed in the numbered steps. Verify functionality after each numbered step. - Page 67 The troubleshooting process Fiery X3eTY error conditions (Continued) ABLE Symptom Possible cause Suggested action Fiery X3eTY starts up but One of the following: 1. Check and reseat the copier interface cable between the Fiery X3eTY and the Fiery screens on the the copier.
- Page 68 The troubleshooting process Fiery X3eTY error conditions (Continued) ABLE Symptom Possible cause Suggested action System problems Clock is slow; time listed One of the following: 1. Replace the battery on the motherboard and then update the time in on Configuration page is Fiery X3eTY Setup.
- Page 69 The troubleshooting process Fiery X3eTY error conditions (Continued) ABLE Symptom Possible cause Suggested action System software installation USB flash drive method: One of the following: 1. Make sure the copier is powered off and that all cables between the Fiery X3eTY remains on Fiery X3eTY and the copier are disconnected.
- Page 70 The troubleshooting process Fiery X3eTY error conditions (Continued) ABLE Symptom Possible cause Suggested action System software installation (continued) Network port method: One of the following: 1. Make sure the Fiery X3eTY service switches are set to Service mode Installation stalls for 5 (toward “ON”).
- Page 71 The troubleshooting process Fiery X3eTY error conditions (Continued) ABLE Symptom Possible cause Suggested action Network If you suspect a network problem, keep in mind the following: • If the Fiery X3eTY does not appear in the list of printers on the network, there may be another device on the network with the same Ethernet hardware address.
- Page 72 The troubleshooting process Fiery X3eTY error conditions (Continued) ABLE Symptom Possible cause Suggested action Network (continued) System starts up slowly One of the following: 1. If the problem persists, request that the network administrator change (seems to hang); and the the default in Fiery X3eTY Network Setup.
- Page 73 The troubleshooting process Fiery X3eTY error conditions (Continued) ABLE Symptom Possible cause Suggested action Printing Intermittent print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a test page to make sure that the copier itself does not need servicing or adjusting. Test page fails to print Print engine is not ready 1.
- Page 74 The troubleshooting process Fiery X3eTY error conditions (Continued) ABLE Symptom Possible cause Suggested action Printing (continued) Make sure Print to PostScript Error in Setup is set to Yes. Check for error Fiery X3eTY appears on PostScript error messages on the Fiery X3eTY output. the list of printers on the customer’s workstation, but certain jobs do not...
- Page 75 The troubleshooting process Fiery X3eTY error conditions (Continued) ABLE Symptom Possible cause Suggested action Printing (continued) Test the copier and service, if necessary (see copier service Color quality is Problem with the copier documentation). not consistent File or application 1. Print a different color test page from another application. problem 2.
- Page 76 The troubleshooting process Fiery X3eTY error conditions (Continued) ABLE Symptom Possible cause Suggested action Printing (continued) Make sure the appropriate printer description file is installed. Print quality is poor Missing or outdated printer For information about printer files, see Printing from Windows or Printing description file from Mac OS on the User Documentation CD.
- Page 77 The troubleshooting process Fiery X3eTY error conditions (Continued) ABLE Symptom Possible cause Suggested action Printing (continued) Pages come out blank, or Loose cable connection 1. Check again the copier interface cable and connection at the Fiery X3eTY tinted with green or some between the Fiery X3eTY and the copier.
-
Page 78: Checking The Network
The troubleshooting process Checking the network Printing problems may arise if the network hardware or software is not set up properly or does not match network settings on the Fiery X3eTY. Problems may also arise when printing from a specific application or printing a particular file. Most of these problems show up as printing problems and do not necessarily indicate a Fiery X3eTY malfunction. - Page 79 The troubleshooting process If the printer does not print The following table lists possible causes and solutions when the printer does not print. Causes and solutions when printer does not print ABLE Possible Cause Solution Is the power on? • Power on the print engine and the Fiery X3eTY (each has its own power switch). Is the print engine interface •...
-
Page 80: Clearing The Cmos And Power-Up Settings
The troubleshooting process Clearing the CMOS and power-up settings Use the following procedure to clear the CMOS and power-up settings for the Fiery X3eTY, as a final troubleshooting step before you decide to replace the motherboard. CMOS O CLEAR THE AND POWER UP SETTINGS 1. -
Page 81: Index
Index Numerics 10/100/1000BaseT 37 hard disk drive proper handling 31 removal 33 AC power switch 6, 8, 12, 13, 14, 29, 55, 56 system software 31 airflow direction 34 heatsink, CPU 23, 24, 26 battery 22, 49, 60 interface board 18 BIOS IP address 2 motherboard 21...