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Name
Description
31 Out of Balance
The spin profile goes
(OOB) Fallback
into fallback due to OOB
in Final Spin
conditions during final
spin.
Repair Action
• Run Drain and Spin cycle to ensure basket
reaches final spin speed and the Spin LED
does not blink (a blinking LED indicates that
an OOB was detected during final spin).
• Check to make sure unit is firmly seated on all
four legs, doesn't rock, and is leveled.
• Check that basket assembly is hanging
centered up in lid opening. If not, check
for proper rod and springs (color) and are
properly seated. Check that hub nut is tight.
• Check that the rod and spring are dampening
properly. If correct, it will be very difficult
to push down and bottom out the basket
assembly. Replace rod and spring assembly
if they easily are pushed down.
• Check the basket for excessive friction or for
being excessively out of round. Basket should
spin freely and without wobble. If friction is
found, remove it. If basket is bad, replace it.
• Check for balance ring damage, tub damage,
basket damage, rods and springs are properly
seated, speed sensor is firmly mounted to the
motor and doesn't have excessive play.
• Check balance ring alignment marks.
Reference HL03-19 on how to determine
proper alignment of the balance ring halves
top/bottom.
• Check water level, supply/restrictions. Supply
hose screens, water valve screens, PSI,
house supply valves, cycle settings. Proper
water level is required for redistribute prior to
final spin.
• Check speed sensor for loose connection to
motor.
• If washer spins correctly, educate consumer
on how to properly load/distribute their clothes
and select correct cycle/water level to prevent
an OOB. Educate consumer on OOB/random
re-distribute of loads, some loads will require
manual re-distribute.
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(Continued next page)
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