Watchguard Firebox X15 User Manual page 231

4
Select Shutdown ZoneAlarm.
The ZoneAlarm dialog box appears.
5
Click Yes.
I must enter my network login information even when
I am not connected to the network.
When you start your computer, you must type your Windows net-
work user name, password, and domain. It is very important that
you type this information correctly. Windows keeps this information
for use by network adapters and network applications. When you
connect through the MUVPN client, your computer uses this infor-
mation to connect to the company network.
I am not asked for my user name and password when I
turn my computer on.
The ZoneAlarm personal firewall application can cause this problem.
ZoneAlarm keeps your computer secure from unauthorized incom-
ing and outgoing traffic. It can also prevent your computer from
sending its network information. This prevents your computer from
sending the login information. Make sure you turn off ZoneAlarm
each time you disconnect the MUVPN connection.
Is the MUVPN tunnel working?
The MUVPN client icon appears in the Windows desktop system tray
when the software application is started. The MUVPN client shows a
key in the icon when the client is connected.
To test the connection, ping a computer on your company network.
• Select Start > Run. Type cmd and click OK. At the command
prompt, type ping and the IP address of a computer on your
company network.
My mapped drives have a red X through them.
Windows NT and 2000 examine and map network drives automati-
cally when the computer starts. Because you cannot create a remote
session with the company network before the computer starts, this
procedure fails, which causes a red X to appear on the drive icons.
To correct this problem, start a MUVPN tunnel and open the net-
work drive. The red X for that drive disappears.
User Guide
Troubleshooting Tips
217