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Non-Warranty Repairs
Contacting Bard
Monitors no longer under warranty may be repaired within the following
constraints:
1.
Only components included in the replacement parts list are used to make
the repair.
2.
No component has been removed from the Monitor unless that
component is specified in the replacement paris list.
3.
Each repaired Bard CritiCore Monitor passes the Functional Checkout
(see page 7) before it is returned for general use.
Call Bard Customer Service Department (1-800-526-4455) to order
components necessary to complete a repair.
For orders and technical support, contact Bard Customer Service at
1-800-526-4455 between 8:30AM and 4:30PM eastern time, Monday
through Friday. When calling for technical support, please be prepared to
supply the following information:
*
Your Name
*
Hospital Name
«+
Address
*
Telephone Number
+
Unit Model Number
*
Unit serial number
*
Description of the reported problem
+
Was ihe Monitor used on a patient when the problem occurred?
‚
Paiient status and type of intervention required (if applicable).
If you are advised to return the Monitor to a Bard-designated repair facility, a
Return Authorization Label or detailed mailing instructions, with the name
and address of the repair facility, will be supplied to you by your Bard
Customer Service Representative.
To return the Bard CritiCore Monitor for service:
1.
Remove and dispose of 6 D-cell batteries.
2.
Package the Monitor with adequate protection.
if available, use the
original materials in which the Monitor was shipped.
8.
Include a brief description of the problem as well as the name and phone
number of the person to be contacted for additional information.
Note:
Apply a label with the return authorization number to the
shipping carton.
3.
Ship the Monitor Transportation Prepaid to the location specified by
your Bard Customer Service Representative.
4.
If requested, Bard will evaluate the Monitor and provide an estimate
before any repairs are made.
' Bard CritiCore Monitor Service Manual
Page 3
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