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Contacting Pitney Bowes
Before contacting Pitney Bowes Technical Support:
Locate your Product Code Number (PCN) and serial number
In order to find the correct information for your device, you need to know the model number.
To locate the (1) Product Code Number (PCN) and the (2) 7-digit serial number, check the label on
the rear of the device or under the display cover as shown here. Note that the serial number appears
blurred here for security reasons.
Be sure to have the following information available before contacting Pitney Bowes Technical Support:
Provide a description of the problem
What is happening and when
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Are there any error messages?
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Pitney Bowes
Operator Guide
July 2023
Contacting Pitney Bowes
214
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