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Table of Contents
Troubleshooting
Related Manuals for Pitney Bowes PARAGON Mail Processor 2000
Summary of Contents for Pitney Bowes PARAGON Mail Processor 2000
- Page 1 Supervisor Guide SV 50220, Rev. B December 1995...
- Page 2 TRADEMARKS Mail Center 2000™, PARAGON™, SoftKey™, Weigh on the Way™, W-O-W™, ® Para-Text™, Data Trail™ and Postage by Phone are trademarks of Pitney Bowes Inc. ® ® ZIP Code and ZIP+4 are registered trademarks of the U.S. Postal Service. FCC Compliance - PARAGON™ Mail Processor "Note: This equipment has been tested and found to comply with the limits for a Class A digital...
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Page 3: Table Of Contents
Contents Contents Overview Introduction ---------------------------------------------------------------- Supervisory Functions ---------------------------------------------------- Site Setup Overview ------------------------------------------------------------------- Modify Site Setup --------------------------------------------------------- Set Up Operator IDs ------------------------------------------------------ Change Operator Info ------------------------------------------------- Add Operator----------------------------------------------------------- Remove Operator ------------------------------------------------------ Set Default Class or Acct./Class ---------------------------------------- Set Up Preferred Classes ------------------------------------------------- Job Presets Overview ------------------------------------------------------------------- Saving a Job Preset --------------------------------------------------------... -
Page 4: Introduction
Overview • 1 Overview Introduction This guide shows you how to configure the Mail Center 2000™ PARA- GON™ Mail Processor to meet the needs of your mailroom. Before configur- ing your system, you must familiarize yourself with the operation of the PARAGON™... -
Page 5: Site Setup
Site Setup • 2 Site Setup Site Setup Selections To set up the PARAGON to meet your specific mailing demands, access the MAIL RUN screen, then select 'Site Setup'. The SITE SETUP SCREEN displays the five selections listed below. For a description of the selections and procedures, turn to the appropriate section on one of the following pages. -
Page 6: Modify Site Setup
Site Setup • 2 Until ID's have been assigned and enabled (see"Set Up Operator IDs") any user can access all functions, including "Modify Site Setup". After Operator IDs are assigned and enabled, the screen prompts you for the Supervisor ID. See the PARAGON Operating Guide to save or restore a site setup using your Diagnostics/Utilities disk. - Page 7 When this screen displays, you can change the range of a valid ZIP Code for your United States Postal Service (USPS) Intra-BMC (Bulk Mailing Center) area. The codes are initially set up at installation by the Pitney Bowes Cus- tomer Service Representative to the codes in effect at that time. If the ZIP Codes for your Intra-BMC area change, you need to add or delete codes as required.
- Page 8 Site Setup • 2 the ZIP Codes for your Intra-state area change, you need to add or delete codes as required. Also, when UPS rate changes occur, you receive update rate disks with information on any change to the Intra-state Code. ZIP Code ranges are entered as the first three digits of the codes, lowest code to highest code (for example, 080-087).
- Page 9 Site Setup • 2 Low postage warning When this screen displays, you can enter a low postage warning value. This value can be any value between zero and the maximum value the meter is capable of storing. Whenever the amount of postage in the meter is equal to or below the low postage warning value, a warning message is displayed on the screen and the postage left field is shown in reverse video as a reminder to add postage to your meter.
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Page 10: Set Up Operator Ids
Site Setup • 2 Transaction log printing enable/disable When this screen displays, you can select whether the user must print the transaction log before clearing it. If you choose "Yes", the system will stop processing when the transaction log is full and prompt the user to clear the log or to print and clear the log. -
Page 11: Change Operator Info
Site Setup • 2 Change Operator Info Use the following procedure to view or change an operator's information. 1. Press the 'Change Operator Info' SoftKey . The screen prompts you for an operator number. 2. Enter the desired number (1 thru 20) and press <ENTER>. The screen displays the current settings and SoftKeys which allow you to change the operator name, ID, and access level. - Page 12 Site Setup • 2 prompts you to confirm that you want to remove the operator. 3. Press 'Yes' to remove the operator from the system or 'No' to leave the operator on the system. The OPERATOR ID SETUP screen with the list of operators displays.
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Page 13: Set Up Preferred Classes
Site Setup • 2 Set Up Preferred Classes This selection allows you to specify/modify nine of your most commonly- used carrier/class combinations ("Preferred Nine"). The Preferred Nine (if they have been defined) appear first when the 'Change Class' selection (on the MAIL RUN screen) is made, followed by all other carrier/classes. -
Page 14: Job Presets
Job Presets • 3 Job Presets Overview Using Job Presets you can save specified values for recall at a later time. For example, if once a week you must run a batch of mail for a specified account/ class, you can set the system to do the job and then you can save this set of values as a Job Preset. -
Page 15: Saving A Job Preset
Job Presets • 3 To save the current system state as a Job Preset, remove a Job Preset from the list, or choose (recalling) a Job Preset, follow the instructions below. These procedures are available if you are signed in as a supervisor or if Operator IDs are not used. -
Page 16: Choosing A Job Preset
Job Presets • 3 Choosing a Job Preset Use the following procedure to choose (recall) a Job Preset. 1. With the MAIL RUN screen displayed, press the <JOB PRESETS> key. The PRESETS screen displays. 2. Enter the number (1 thru 9) of the desired Preset or press the 'Choose Preset' SoftKey . - Page 17 Job Presets • 3 MACHINE IDENTIFICATION: Item Job Preset Settings Job Preset # Preset Name Account ID Class Feeder Mode Sealer Mode Sealer Wetness W-O-W Mode W-O-W Weight Limit Date Mode Date Advance Inscription Postage Value Tape Type Machine Speed Print Position Ink Density Power Stacker...
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Page 18: Troubleshooting
If the system powers up with the SITE SETUP screen displayed, the battery for nonvolatile memory has gone bad or something has caused the loss of the contents of memory. Call Your Pitney Bowes Customer Service Representa- tive. To use the machine until service arrives, you have to perform a limited site setup. -
Page 19: Troubleshooting Tables
• Postage Meter • Postage Printing • Power-on and System Initialization • Tape Generation • Weigh-on-the-Way™ (W-O-W™) Calling for Service Follow the steps in the table to correct your problem. If you still have a problem, please call Pitney Bowes Customer Service. -
Page 20: Control Panel Checklist
Troubleshooting • 4 Control Panel Checklist Problem Indication Possible Cause Action Meter Display is not 1. Operator log on screen is 1. Log on to the system. illuminated - associated keys displayed. are inactive 2. Machine in "Seal Only". 2. Place the sealer in another mode. -
Page 21: Mail Flow And Paper Handling
Troubleshooting • 4 Mail Flow and Paper Handling Problem Indication Possible Faults Action System will not start - mail on deck, 1. Mail deck sensors dirty. 1. Clean mail deck sensors ‘start’ button pressed with damp cloth. Poor feeding/nudging 1. Mail stack too heavy/too 1. -
Page 22: Postage Meter
Meter won’t enable for print 1. Communications error - 1. Repeat operation, if reported on display. trouble continues to occur call Pitney Bowes. 2. Meter out of funds - 2. Reset meter - reported on display. instructions are in the Operating Guide and under the meter keyboard cover. -
Page 23: Postage Printing
Troubleshooting • 4 Postage Printing Problem Indication Possible Faults Action Poor print registration 1. Dirty letter deck sensors. 1. Clean deck sensors in front of printer. Prints too light 1. Inking level set too low. 1. Increase the inking level using the "Changing the Ink Density "... -
Page 24: Power-On And System Initialization
- No control panel 1b. Check that the power indicators switch is ON. 1c. Call Pitney Bowes for service. System powers up but does 1. System power-on 1. Refer to "Power Up not begin initialization. -
Page 25: Tape Generation
Weigh on the Way Problem Indication Possible Faults Action out of calibration. 1. Call Pitney Bowes service. W-O-W gives wrong weight 1. W-O-W 2. Envelope weight poorly 2. W-O-W will not handle... -
Page 26: Glossary
Glossary • 5 Glossary This section gives a brief description of the terms used with the mail processor. Access Level One of three levels (Operator, Key Operator or Supervisor) to which features are assigned to restrict access. Account A grouping established by a company as a means of organizing and managing related postal activities, for example, all mail sent by the Sales Department would be kept together in such an "Account". - Page 27 Glossary • 5 A premium paid in return for special carrier services. Inscription A graphical or textual mark placed near the meter imprint which relates to a particular type of mail service and which is required by the U.S. Postal Service.
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Page 28: Options
Options • 6 Options In this section, place the operating guides for each option you purchase for use with your PARAGON™ Mail Processor. Each operating guide contains a description and procedure (if applicable) for using the specified option. Data Trail™ Accounting System Report Printer Interface Postage by Phone®... - Page 29 Appendix • A Paragon Operator Training Skills List Listed below are the skills taught to operators in the Paragon™ training class. If you need to train a new operator, cover all the features below in the order listed. Each operator should be trained to acknowledge, understand and perform these skills.
- Page 30 Appendix • A 2. Operator is able to perform the following: Basic Set-up [] Plug in the system to a grounded outlet [] Turn on system [] Log on system (if required) [] Batch Set-up [] Selecting Account (if installed) [] Class [] Fees (use of auto-oversize fee) [] Set-up meter...
- Page 31 Appendix • A Machine Maintenance & Error Correction [] Daily maintenance [] Cleaning mail deck sensors [] Cleaning flap array [] Clearing Jams [] Mail jams [] Tape Jams [] Calling for service [] Error codes 3. Supervisor Level Functions Site Set-up [] Change system time (standard vs.
- Page 32 Appendix • A Defining Job Presets [] Saving a job preset [] Using job presets [] Removing job presets Customer Diagnostics & Utilities [] Testing system [] System event log [] Meter avtivity log [] System configuration System Reports [] Class / fee list [] Meter activity report [] Operator ID list [] System set-up...