Pitney Bowes SendPro C Auto User Manual
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Pitney Bowes SendPro C Auto User Manual

Pitney Bowes SendPro C Auto User Manual

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Shipping & Mailing
Franking Machines
SendPro® C Auto
PCN 7H25A
User Guide
Irish Edition
SV63245-ie Rev.A
19 December 2023

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Summary of Contents for Pitney Bowes SendPro C Auto

  • Page 1 Shipping & Mailing Franking Machines SendPro® C Auto PCN 7H25A User Guide Irish Edition SV63245-ie Rev.A 19 December 2023...
  • Page 2 However, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products. Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is granted by providing this information.

  • Page 3: Table Of Contents

    Using the scale when printing postage Entering the weight manually when printing postage Zeroing the scale Using Scale Stabilization Using Differential Weighing Editing the Differential Weighing threshold 4 - Accounting What is Accounting Adding an account Pitney Bowes User Guide December 2023...
  • Page 4 Viewing and printing a postage refill receipt Viewing the total spent on printing postage Printing a funds report Running postage printing account reports Setting the report period for an account Setting the account report preferences Emailing an account report Pitney Bowes User Guide December 2023...
  • Page 5 Deleting a Preset Advancing the date Adjusting display brightness Adjusting the scale location code Clearing or resetting the number of mailpieces sent Creating or disabling the security PIN Uploading postage transactions Uploading system logs Pitney Bowes User Guide December 2023...
  • Page 6 Finding the Product Code Number (PCN) and serial number Navigating the Home screen Navigating the Print on Envelopes app Connections on the back An Post requirements Parts of the SendPro C Auto Parts of a postal frank Postal Security Device Specifications Material specifications...

  • Page 7: Installation

    1 - Installation In this section Installing a scale Installing an external scale Installing the printhead...

  • Page 8: Installing A Scale

    5. Follow the instructions on the screen. To advance to the next step, swipe the screen to the left. Installing an external scale Use an external scale if you send large packages or parcels. External scales have a larger weight capacity for heavier items. Pitney Bowes User Guide December 2023...
  • Page 9 1 • Installation 1. If you are using the scale that is located on top of the device, remove the scale by lifting it off. Pitney Bowes User Guide December 2023...
  • Page 10 1 • Installation 2. Fix the blanking plate on the device where the scale was located. Pitney Bowes User Guide December 2023...

  • Page 11: Installing The Printhead

    14. Tap Weight, then tap Scale. 15. Place the mail on the scale. 16. Tap Apply. Installing the printhead You may need to install a new printhead when the existing printhead is producing poor print quality. Pitney Bowes User Guide December 2023...
  • Page 12 4. Lift the cover. The ink cartridge moves to the front position. 5. Flip the ink cartridge cover open. 6. Remove the ink cartridge. 7. Squeeze the two gray tabs on either side of the printhead. Pitney Bowes User Guide December 2023...
  • Page 13 8. While squeezing, lift and tilt the printhead to the right. The printhead should come up out of the device. 1. Grooves. 2. Peg. 3. Tab. 9. Unwrap the new printhead and remove the protective strip. Pitney Bowes User Guide December 2023...
  • Page 14 Warning: If you do not seat the printhead correctly it can damage the device. 1. Grooves. 2. Peg. 3. Tab. 11. Keep squeezing the tabs and push the printhead flush against the wall. Tabs will snap outward when placed correctly. Pitney Bowes User Guide December 2023...
  • Page 15 12. Install the ink cartridge and close the guard. 13. Close the cover. The ink cartridge moves back to the original position. 14. Tap Done. 15. Print a print test pattern to be sure that your printhead is working properly. Pitney Bowes User Guide December 2023...

  • Page 16: Connectivity

    2 - Connectivity In this section Setting up a wired network connection Setting up a wireless (Wi-Fi) network connection Connecting to a hidden Wi-Fi network Forgetting a Wi-Fi network Checking your network connection Finding the MAC address for wired and wireless networks Setting up a Proxy server...

  • Page 17: Setting Up A Wired Network Connection

    2 • Connectivity Setting up a wired network connection Use a network cable to connect your device to the Pitney Bowes Data Center. Step 1: Plug in your network cable Plug one end of your network cable to your device and the other end to an internet jack on the wall or a router.
  • Page 18 8. Quickly tap and release the power button to turn the device back on. 9. Tap Settings. 10. Tap Wired (Ethernet). 11. Tap DHCP. 12. Tap Connect. Static IP 1. Tap Settings. 2. Tap Wired. Pitney Bowes User Guide December 2023...

  • Page 19: Setting Up A Wireless (Wi-Fi) Network Connection

    11. Enter the IP Address, Netmask, Gateway, and DNS Address that you obtained in step 4. 12. Tap Connect. Setting up a wireless (Wi-Fi) network connection You can connect your device with a wireless network connection. Pitney Bowes User Guide December 2023...

  • Page 20: Connecting To A Hidden Wi-Fi Network

    Add a network when you want to connect using Wi-Fi and your network is not present in the Wi-Fi list. 1. Tap Settings. 2. Tap Wi-Fi in the Device & Network section to see a list of available networks. Pitney Bowes User Guide December 2023...
  • Page 21 Tap the down arrow in the Security field and select the security method. b. Tap Advanced Options to enter a static IP or set up a proxy. 5. Tap Connect when done. Pitney Bowes User Guide December 2023...

  • Page 22: Forgetting A Wi-Fi Network

    Forget a Wi-Fi network if: You do not want your device to automatically connect to that network or You need to resolve a wireless network issue. 1. Tap Settings. 2. Tap Wi-Fi in the Device & Network section. Pitney Bowes User Guide December 2023...

  • Page 23: Checking Your Network Connection

    4. Tap Forget to forget the network connection. Checking your network connection Use the Network Connection app to check that you have the necessary internet services to connect to the internet. The app helps diagnose network connection issues. Pitney Bowes User Guide December 2023...

  • Page 24: Finding The Mac Address For Wired And Wireless Networks

    3. Tap Close twice to return to the Home screen. If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes. Finding the MAC address for wired and wireless networks The MAC address is the network identifier for the device.
  • Page 25 2 • Connectivity 3. The MAC address appears above the list of wireless networks. Locating the MAC address for wired connections 1. Tap Settings. Pitney Bowes User Guide December 2023...
  • Page 26 2 • Connectivity 2. Tap Wired (Ethernet). The MAC address is present at the top of the screen. 3. Tap Check Network. The Checking Network Connection screen appears. Pitney Bowes User Guide December 2023...
  • Page 27 6. Tap Close, then the back arrow to return to the Home screen. If the MAC address does not appear, try these steps: 1. Tap Settings. 2. Scroll down to the Advanced Device Options section and tap About This Device. Pitney Bowes User Guide December 2023...

  • Page 28: Setting Up A Proxy Server

    Choose the connection type Choose how you connect your device to set up a Proxy server: Setting up a Proxy server using a Wi-Fi network connection Setting up a Proxy server using a wired network connection Pitney Bowes User Guide December 2023...
  • Page 29 Enter the Proxy username in the Proxy Username field. This may be case sensitive for some proxy servers. b. Enter the Proxy password in the Proxy Password field. This is case sensitive for proxy servers. Pitney Bowes User Guide December 2023...
  • Page 30 Enter the Proxy username in the Proxy Username field. This may be case sensitive for some proxy servers. b. Enter the Proxy password in the Proxy Password field. This is case sensitive for proxy servers. Pitney Bowes User Guide December 2023...
  • Page 31 3 - Scales and Weighing In this section Using the scale when printing postage Entering the weight manually when printing postage Zeroing the scale Using Scale Stabilization Using Differential Weighing Editing the Differential Weighing threshold...

  • Page 32: Scales And Weighing

    12. The scale retains the weight of the mail for approximately 70 seconds. Add another mailpiece to the scale if you want to override the weight. Entering the weight manually when printing postage Enter the weight of a mailpiece when you know its weight and are not using the scale. Pitney Bowes User Guide December 2023...

  • Page 33: Zeroing The Scale

    Start to feed the envelopes. Zeroing the scale Zero the scale to set the weight to zero. Make sure there is nothing on the scale when you zero it. Pitney Bowes User Guide December 2023...

  • Page 34: Using Scale Stabilization

    If your device is close to an air conditioning unit, fan, draughts or is not on a stable surface, use Scale Stabilization to help prevent weighing issues and provide more accurate readings. 1. Tap Settings. 2. Scroll down to the Advanced device Options section. Pitney Bowes User Guide December 2023...

  • Page 35: Using Differential Weighing

    For large envelopes or parcels, use Differential Weighing to print a tape every time you remove a mailpiece from the scale. Pitney Bowes User Guide December 2023...
  • Page 36 3 • Scales and Weighing 1. Tap Print on Envelopes on the Home screen. 2. Tap Weight. 3. Tap Differential. 4. Tap Apply. 5. Place all the mail on the scale. 6. Tap Class. Pitney Bowes User Guide December 2023...

  • Page 37: Editing The Differential Weighing Threshold

    To edit the minimum weight each mailpiece must weigh while using Differential Weighing, you can set the Differential Weighing Threshold. You can set the threshold weight in multiples of 1 gram up to 250 grams. For example, 1 gram or 2 grams. Pitney Bowes User Guide December 2023...
  • Page 38 1. Tap Print on Envelopes on the Home screen. 2. Tap Settings. 3. Tap Differential Weighing. 4. Select the desired weight from the Threshold menu. 5. Tap the back arrow to return to the Print on Envelopes app. Pitney Bowes User Guide December 2023...
  • Page 39 4 - Accounting In this section What is Accounting Adding an account Turning account passwords on or off for printing postage Selecting an account Editing an account Making an account inactive Deleting an account...

  • Page 40: Accounting

    Account with sub accounts Engineering; Sub account - Software; Engineering; Sub account - Hardware; Account with sub sub accounts Engineering; Sub account - Software; Sub sub account - Graphics and Layout; Sub sub account - Design Pitney Bowes User Guide December 2023...

  • Page 41: Adding An Account

    If the keyboard does not pop up, tap the line in the box. 5. Enter a unique code in the Code field to identify each account. Codes can be alphanumeric. Codes help you locate accounts more easily. Pitney Bowes User Guide December 2023...

  • Page 42: Turning Account Passwords On Or Off For Printing Postage

    1. Tap Print on Envelopes on the Home screen. 2. Tap Account. 3. Tap the account you wish to use for your mail. Tip: You can then create a preset which you use to quickly select the same settings in the future. Pitney Bowes User Guide December 2023...

  • Page 43: Editing An Account

    If you apply postage to an account, you cannot delete the account. You can only make the account inactive. 1. Tap Manage Accounts. 2. Tap Delete account. The list of available accounts appears. 3. Tap the account you want to delete. 4. Tap OK. 5. Tap Yes, delete account to confirm. Pitney Bowes User Guide December 2023...
  • Page 44 4 • Accounting 6. Tap OK. 7. Tap the back arrow to return to the Home screen. Pitney Bowes User Guide December 2023...
  • Page 45 5 - Postage Funding In this section Checking the available funds for printing postage Refilling postage funds for printing postage Getting a An Post refund for damaged or incorrectly printed mail in Print on Envelopes Changing the default refill amount for printing postage Setting the low funds warning for printing postage...

  • Page 46: Postage Funding

    1. Tap Print on Envelopes on the Home screen. 2. The Postage Balance shows the available funds in your device. Viewing the amount available in your postage account at Pitney Bowes 1. Tap Print on Envelopes on the Home screen.

  • Page 47: Refilling Postage Funds For Printing Postage

    Check that your device is connecting to the internet. For wired network connections, you will see the following connection image in the toolbar: If you have a wireless connection, you will see the following connection image in the toolbar: To refill postage: Pitney Bowes User Guide December 2023...

  • Page 48: Getting A An Post Refund For Damaged Or Incorrectly Printed Mail In Print On Envelopes

    For up-to-date refund guidelines, refer to the An Post website. To request a refund via An Post: 1. Don't post the items. 2. Remove the contents and start again with a new envelope. Pitney Bowes User Guide December 2023...

  • Page 49: Changing The Default Refill Amount For Printing Postage

    7. Tap Apply. 8. Tap the back arrow to return to the Home screen. From Print on Envelopes: 1. Tap Print on Envelopes from the Home screen. 2. Tap Postage Balance. 3. Tap Envelope Printer Settings. Pitney Bowes User Guide December 2023...

  • Page 50: Setting The Low Funds Warning For Printing Postage

    5. Tap back on the keypad to remove the existing amount. 6. Enter the new amount. 7. Tap Apply. 8. If necessary, tap the back arrow to return to the Print on Envelopes app. Pitney Bowes User Guide December 2023...

  • Page 51: Mailing

    6 - Mailing In this section Sending post by Standard Mail Key in postage...
  • Page 52 6. Tap the tick button to confirm the value. 7. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. Pitney Bowes User Guide December 2023...
  • Page 53 7 - Sealing In this section Filling the moistener tank Sealing envelopes and printing postage Sealing envelopes without printing postage Avoiding envelope sealing issues Cleaning the moistener brush and wick assembly...

  • Page 54: Sealing

    1. Check the level of sealing solution in the moistener tank by checking the sight window on the front of the feeder deck. 2. Open the feeder access cover to access the moistener bottle. 3. Remove the moistener bottle and place it with the cap up on a flat surface. Pitney Bowes User Guide December 2023...

  • Page 55: Sealing Envelopes And Printing Postage

    7 • Sealing 4. Unscrew the moistener bottle cap and fill it with Pitney Bowes Sealing solution. Do not overfill the moistener bottle. 5. Screw the cap back on and place the bottle back in its original site (upside down in the device).

  • Page 56: Sealing Envelopes Without Printing Postage

    If the moistener tank is full and your envelopes do not seal correctly, clean or replace the moistener brush and wick. Sealing envelopes without printing postage Use Seal Only mode to seal envelopes without printing anything. Pitney Bowes User Guide December 2023...

  • Page 57: Avoiding Envelope Sealing Issues

    5. Load the envelopes onto the feeder with the flap side facing down and the top edge against the rear wall. 6. Tap Seal Only to continue. Avoiding envelope sealing issues Prevent sealing issues by: 1. Check the level of sealant in the moistener tank. Add more if required. Pitney Bowes User Guide December 2023...
  • Page 58 2. Place the stack of mail on the feed deck. Place the envelopes with the flap side facing down and the top edge against the rear wall. 3. If the moistener tank is full, and your envelopes are still not sealing correctly, clean your moistener brush and wick. Pitney Bowes User Guide December 2023...

  • Page 59: Cleaning The Moistener Brush And Wick Assembly

    4. Make sure that the seal/no seal lever is set to the seal position (all the way to the left). Cleaning the moistener brush and wick assembly If the moistener tank is full and your envelopes are not sealing properly, clean the moistener brush and wick. 1. Open the feeder cover. Pitney Bowes User Guide December 2023...
  • Page 60 7 • Sealing 2. Remove the moistener bottle from the device. Pitney Bowes User Guide December 2023...
  • Page 61 7 • Sealing 3. Grasp the moistener brush assembly and depress the moistener release button. The release button is located on the underside of the moistener assembly. Pitney Bowes User Guide December 2023...
  • Page 62 4. While continuing to press the release button, slide the moistener brush assembly straight out toward you. 5. Slowly and carefully pull the moistener tank (located under the moistener bottle) out toward you. This may contain EZ-Seal solution. Pitney Bowes User Guide December 2023...
  • Page 63 7 • Sealing 6. Separate the shield from the wick. Clean the wick in plain water and rinse thoroughly. Blot excess water from the wick. 7. Replace the wick and shield. Pitney Bowes User Guide December 2023...
  • Page 64 You may need to exert some pressure to remove the brush. 9. Clean the brush by running it under plain water. Blot the excess water from the brush after rinsing it. Replace the brush if you cannot clean it thoroughly. Pitney Bowes User Guide December 2023...
  • Page 65 7 • Sealing 10. Slide the moistener tank back into the device, followed by the moistener brush assembly. You should hear the moistener brush assembly click into place. Pitney Bowes User Guide December 2023...
  • Page 66 7 • Sealing 11. Replace the moistener bottle. 12. Close the feeder cover. Pitney Bowes User Guide December 2023...
  • Page 67 8 - History and Reports In this section Viewing and printing a postage refill receipt Viewing the total spent on printing postage Printing a funds report Running postage printing account reports Setting the report period for an account Setting the account report preferences Emailing an account report...

  • Page 68: History And Reports

    Control Sum: The control sum is the total of the amount used and available. Batch Count: The current Batch Count. Batch Value: The current Batch Total. PBP Serial No: The serial number of the device. The date and time the report was printed. Pitney Bowes User Guide December 2023...

  • Page 69: Running Postage Printing Account Reports

    Setting the report period for an account Set the reporting period of an account report by setting its start and end dates. 1. Tap Manage Accounts on the Home screen. 2. Tap Reports. 3. Tap Report period. Pitney Bowes User Guide December 2023...

  • Page 70: Setting The Account Report Preferences

    You can also choose how you want to identify accounts: by Name or by Code. 1. Tap Manage Accounts on the Home screen. 2. Tap Reports. 3. Tap Preferences. 4. Tap to select how you want to identify accounts: by Name or by Code. Pitney Bowes User Guide December 2023...

  • Page 71: Emailing An Account Report

    2. If necessary, tap Got It at the No Sync Required prompt. 3. Tap Reports. 4. Tap View & print reports. 5. Tap the report to select it. 6. Tap Next. 7. Tap Actions. 8. Tap Email Report. Pitney Bowes User Guide December 2023...
  • Page 72 11. Tap Send. The report appears from no-reply@pb.com. 12. Tap OK when Email Sent appears. 13. Tap the back arrow to return to the Home screen or Cancel twice to return to the Manage Accounts screen. Pitney Bowes User Guide December 2023...
  • Page 73 9 - Printing In this section What are print modes Printing a custom or standard graphic Adding a custom text message Printing a graphic without printing postage Printing postage on tapes Printing only the date and time Printing a test pattern...

  • Page 74: Printing

    Uploading Custom graphics You can upload a graphic via Your Account. Sign in to the Pitney Bowes Your Account online portal. Downloading Custom Graphics Tap SendPro Apps on the Home screen, then tap Rates and Updates. Your graphic downloads will then be available for printing.
  • Page 75 Your device has a set of standard graphic images that you can add when you print postage. Printing a custom or standard graphic 1. Tap Print on Envelopes on the Home screen. 2. Tap Account, then select an account. Pitney Bowes User Guide December 2023...
  • Page 76 5. Place the envelope on the scale. You must do this before the next step or else the Apply button remains inactive. 6. Tap Class then select the class of mail you want. 7. Tap Graphic. Pitney Bowes User Guide December 2023...

  • Page 77: Adding A Custom Text Message

    2. Tap Print Mode. 3. Select Graphic Only. 4. Tap Apply. 5. Tap Graphic. 6. Tap Graphics, then select your graphic. 7. Confirm with Apply. 8. Print the graphic on the envelope or tape. Pitney Bowes User Guide December 2023...

  • Page 78: Printing Postage On Tapes

    For multiple tapes, tap the number on the tape field and use the keypad to enter the number of tapes. Printing only the date and time Print the date and time to keep a record of when you receive incoming mail. Pitney Bowes User Guide December 2023...

  • Page 79: Printing A Test Pattern

    Print a test pattern to see if the printhead is working properly or if you have enough ink in the cartridge. 1. Tap Settings. 2. Scroll down and tap Envelope Printer Maintenance. 3. Tap Print Test Pattern. 4. Insert the envelope into the device when the message "Print a Test Pattern?" appears. Pitney Bowes User Guide December 2023...
  • Page 80 If this new pattern still has broken or missing lines, you may need to replace the ink cartridge or clean or replace the printhead. If you see no improvement in print quality, do not repeat the cleaning, as cleaning the print nozzles consumes ink. Good Test Pattern Bad Test Pattern Pitney Bowes User Guide December 2023...

  • Page 81: Feeding And Jamming

    10 - Feeding and Jamming In this section Feeding envelopes...

  • Page 82: Feeding Envelopes

    10 • Feeding and Jamming Feeding envelopes Your SendPro C Auto can automatically feed a stack of envelopes. Before you begin All envelopes in a single stack must be the same width and thickness. All envelopes in a single stack must be sealed or unsealed. Mixing sealed and unsealed envelopes in a stack will cause a jam in the moistener.
  • Page 83 4. Push the stack into the feeder until you feel resistance. The image shows how far into the feeder you need to position the stack. The side guide is pulled away to show the edge of the envelopes. Pitney Bowes User Guide...
  • Page 84 If you are using a stacker, extend the stacker tray so that the envelopes exit the feeder completely. If you are moistening the envelope flaps, press down on the envelopes after printing to ensure the flaps are securely glued closed. Pitney Bowes User Guide December 2023...

  • Page 85: 11 - Ink

    11 - Ink In this section Checking the ink level Ordering ink cartridges Replacing the ink cartridge...

  • Page 86: Checking The Ink Level

    4. Tap Done to exit the screen. Ordering ink cartridges Use postal approved ink cartridges. Non-postal approved ink cartridges can damage your device. Visit our supplies site to order ink cartridges for your device. Pitney Bowes User Guide December 2023...

  • Page 87: Replacing The Ink Cartridge

    2. Scroll down and tap Envelope Printer Maintenance. 3. Tap Install Ink. 4. Lift the top cover. The ink cartridge moves to the front position. 5. Remove the ink cartridge, as shown on the label next to the cartridge holder. Pitney Bowes User Guide December 2023...
  • Page 88 6. Insert the new ink cartridge, then close the ink cartridge guard. 7. Close the top cover. 8. The cartridge repositions itself and the Envelope Printer Maintenance screen appears. 9. Print a test pattern to ensure that your ink cartridge installs properly. Pitney Bowes User Guide December 2023...
  • Page 89 12 - Settings In this section What are presets Adding presets Selecting a preset Modifying presets Setting the default preset timer Deleting a Preset Advancing the date Adjusting display brightness Adjusting the scale location code Clearing or resetting the number of mailpieces sent Creating or disabling the security PIN Uploading postage transactions Uploading system logs...

  • Page 90: 12 • Settings

    Your device adds a default preset automatically once the installation is complete. You can edit the default preset to suit your own settings. When your SendPro C Auto enters sleep mode or when you switch it off, it also reverts to the default preset.

  • Page 91: Selecting A Preset

    Modify a preset to rename a preset, replace the default preset or delete a preset. 1. Tap Print on Envelopes on the Home screen. 2. Tap Preset. 3. Tap the preset you wish to modify. Pitney Bowes User Guide December 2023...

  • Page 92: Setting The Default Preset Timer

    You can change this time if necessary. 1. Tap Settings. 2. Scroll down to the Envelope Printer Settings section. 3. Tap Default Preset Timer. Pitney Bowes User Guide December 2023...

  • Page 93: Deleting A Preset

    Delete a preset when you no longer use this group of settings on your device. 1. Tap Print on Envelopes on the Home screen. 2. Tap Preset. 3. Tap the preset you want to delete. Pitney Bowes User Guide December 2023...

  • Page 94: Advancing The Date

    Your device automatically advances the printed date on the device stamp (as well as its internally held date) when the device time reaches 5:00 PM. You cannot change this time. Adjusting display brightness Set the brightness of the display to suit your work space. Pitney Bowes User Guide December 2023...

  • Page 95: Adjusting The Scale Location Code

    When you move your device to a new address in a different region or install a new scale, check the scale location code is still correct. 1. Tap Settings. 2. Tap Location & Time Zone. Pitney Bowes User Guide December 2023...

  • Page 96: Clearing Or Resetting The Number Of Mailpieces Sent

    Make certain that you wish to delete the piece count information. Once you do so, you cannot restore the deleted data. 1. Tap Print on Envelopes on the Home screen. 2. Tap Pieces. 3. Tap Reset Counter to 0. Pitney Bowes User Guide December 2023...

  • Page 97: Creating Or Disabling The Security Pin

    2. Tap Security PIN in the Device & Network section. 3. Tap Change PIN or Turn OFF Security PIN. 4. Enter the current security PIN for either option. Manually lock your device 1. Tap the user profile image. Pitney Bowes User Guide December 2023...

  • Page 98: Uploading Postage Transactions

    Uploading postage transactions Automatic upload of your postage transactions Your device automatically uploads your postage transactions to the Pitney Bowes Data Center. This occurs at least once during the day and once after hours. If you lock your device or turn it off for any extended period, it automatically uploads your transactions when you turn it on again.

  • Page 99: Uploading System Logs

    Uploading system logs Your device creates system logs that monitor operations on your device. If you need to upload system logs to a Pitney Bowes support representative, you can find them in the Advanced Device Options section under Settings. 1. Tap Settings.
  • Page 100 12 • Settings Complete appears. 7. Tap Got It to return to the Home screen. Pitney Bowes User Guide December 2023...

  • Page 101: 13 - Rate Change

    13 - Rate Change In this section Updating postal rates or software...

  • Page 102: Updating Postal Rates Or Software

    1. Tap SendPro Apps, then tap Rates and Updates. 2. If new rates are available, your device downloads and installs the updates. Your C-Series is up to date appears if no new updates are available. Pitney Bowes User Guide December 2023...
  • Page 103 13 • Rate Change 3. Once the download and install process completes, the message "Updates successful" appears. Pitney Bowes User Guide December 2023...

  • Page 104: 14 - Maintenance

    14 - Maintenance In this section Cleaning the printhead Cleaning the moistener brush and wick assembly Supplies...

  • Page 105: Cleaning The Printhead

    2. Scroll down and tap Envelope Printer Maintenance. 3. Tap Install Printhead. 4. Lift the cover. The ink cartridge moves to the front position. 5. Flip the ink cartridge cover open. 6. Remove the ink cartridge. Pitney Bowes User Guide December 2023...
  • Page 106 7. Squeeze the tabs on either side of the printhead. 8. While squeezing, lift and tilt to the printhead to the right. The printhead should come up out of the device. 1. Grooves. 2. Peg. 3. Tab. Pitney Bowes User Guide December 2023...
  • Page 107 10. Squeeze the tabs and slide the printhead pegs into the lower set of grooves. Warning: If you do not seat the printhead correctly it can damage the device. 1. Grooves. 2. Peg. 3. Tab. Pitney Bowes User Guide December 2023...
  • Page 108 14 • Maintenance 11. Keep squeezing the tabs and push the printhead flush against the wall. The tabs snap outward when placed correctly. 12. Install the ink cartridge and close the guard. Pitney Bowes User Guide December 2023...

  • Page 109: Cleaning The Moistener Brush And Wick Assembly

    16. If the test pattern looks good, tap Done. Cleaning the moistener brush and wick assembly If the moistener tank is full and your envelopes are not sealing properly, clean the moistener brush and wick. 1. Open the feeder cover. Pitney Bowes User Guide December 2023...
  • Page 110 14 • Maintenance 2. Remove the moistener bottle from the device. Pitney Bowes User Guide December 2023...
  • Page 111 14 • Maintenance 3. Grasp the moistener brush assembly and depress the moistener release button. The release button is located on the underside of the moistener assembly. Pitney Bowes User Guide December 2023...
  • Page 112 4. While continuing to press the release button, slide the moistener brush assembly straight out toward you. 5. Slowly and carefully pull the moistener tank (located under the moistener bottle) out toward you. This may contain EZ-Seal solution. Pitney Bowes User Guide December 2023...
  • Page 113 14 • Maintenance 6. Separate the shield from the wick. Clean the wick in plain water and rinse thoroughly. Blot excess water from the wick. 7. Replace the wick and shield. Pitney Bowes User Guide December 2023...
  • Page 114 You may need to exert some pressure to remove the brush. 9. Clean the brush by running it under plain water. Blot the excess water from the brush after rinsing it. Replace the brush if you cannot clean it thoroughly. Pitney Bowes User Guide December 2023...
  • Page 115 14 • Maintenance 10. Slide the moistener tank back into the device, followed by the moistener brush assembly. You should hear the moistener brush assembly click into place. Pitney Bowes User Guide December 2023...
  • Page 116 14 • Maintenance 11. Replace the moistener bottle. 12. Close the feeder cover. Pitney Bowes User Guide December 2023...

  • Page 117: Supplies

    14 • Maintenance Supplies Visit our supplies website to order supplies for your device. Pitney Bowes User Guide December 2023...

  • Page 118: Product Information

    Finding the Product Code Number (PCN) and serial number 119 Navigating the Home screen Navigating the Print on Envelopes app Connections on the back An Post requirements Parts of the SendPro C Auto Parts of a postal frank Postal Security Device Specifications Material specifications...

  • Page 119: Finding The Product Code Number (Pcn) And Serial Number

    To locate the (1) Product Code Number (PCN) and the (2) 7-digit serial number, check the label on the rear of the device or under the display cover. The serial number appears as zeros here for security reasons. Pitney Bowes User Guide December 2023...

  • Page 120: Navigating The Home Screen

    15 • Product Information Navigating the Home screen The Home screen on the SendPro C Auto provides the starting point for printing postage. Tap the Home icon in any screen to return to the Home screen. Tap Print on Envelopes to print envelopes, post cards and small parcels.
  • Page 121 11. Preset - Tap Preset to store a group of commonly-used settings. Presets can store settings such as a postage class, an account and a graphic. Pitney Bowes User Guide December 2023...

  • Page 122: Connections On The Back

    "Inspection Due." Eventually, if an inspection does not occur, the device prompts "Inspection Required." You won't be able to use your device until you complete an inspection. Pitney Bowes User Guide December 2023...

  • Page 123: Parts Of The Sendpro C Auto

    15 • Product Information Parts of the SendPro C Auto Familiarize yourself with the parts of your SendPro C Auto. 1. Integrated scale - Weigh envelopes and packages. 2. Touch Screen Display - Allows you to enter and set up information on your device.

  • Page 124: Parts Of A Postal Frank

    It includes the latest technology approved by An Post. This technology eliminates the need for An Post to perform physical inspections, thereby making your device easier and more convenient for you to use. Pitney Bowes User Guide December 2023...

  • Page 125: Specifications

    15 • Product Information Specifications Review the specifications of your SendPro C Auto including the throughput, ink cartridge yield, and other component details. Power requirements 100-240 VAC, 50/60 Hz, 2.0 A Operating Temperature 13°C to 35°C Sound Level Less than or equal to 70 dBA re 20 micro Pascal in accordance with ISO 7779, ISO 3744, or ISO 3741.
  • Page 126 8,800 imprints or 6 months, whichever comes first with existing 45 ml cartridge (at 88 pieces/day, 21 working days/month, and at 75 °F) These values are for device imprints only and do not include envelope ads. Actual ink yields vary with usage, graphics printed, and environmental conditions. Pitney Bowes User Guide December 2023...
  • Page 127 Self-adhesive, dual tape strip for use on mailpieces that are too large to run in the device. Ideal for adding postage to oversized envelopes, priority mail, and packages. Graphics Up to 20 graphic ads on the device. Pitney Bowes User Guide December 2023...

  • Page 128: Material Specifications

    Review the material specifications including the minimum and maximum envelope sizes, envelope stack height, and tape size details. Envelope dimensions 1. Maximum height: 330 mm. 2. Maximum width: 381 mm. 3. Envelope flap depth, maximum: 76 mm Pitney Bowes User Guide December 2023...
  • Page 129 For envelopes with a flap length from 25-60 mm, the minimum flap angle is 18 degrees. For envelopes with a flap length greater than 60 mm to the maximum flap length for the particular model, the minimum flap angle is 21 degrees. Pitney Bowes User Guide December 2023...

  • Page 130: Moving The Sendpro C Auto

    3. Mail processing direction. 4. Mailpiece length. 5. Mailpiece width. Moving the SendPro C Auto Move your device safely, whether you are moving it across the room or to a new facility. 1. If you have a scale, remove it from the device.

  • Page 131: Safety

    This product contains a lithium ion battery. The battery must be recycled or disposed of properly. If you are leasing this product, you must return it to Pitney Bowes. Alternatively, contact your local waste disposal or recycle facility for instructions on how to dispose of it properly.
  • Page 132 Use only Pitney Bowes approved direct thermal label media. Caution: In case of an ink spill, leaking ink or excessive ink accumulation, immediately disconnect the power cord from the wall plug and contact Pitney Bowes. Customer Service Representatives are available Monday through Friday, 9:00 am - 5:00 pm.

  • Page 133: Contacting Pitney Bowes

    Do not place lighted candles, cigarettes, cigars, etc., on the scale. Use the equipment only for its intended purpose. Contacting Pitney Bowes Your system information Be sure to have the following information available before contacting Pitney Bowes Technical Support: Pitney Bowes User Guide December 2023...

  • Page 134: Third Party Software

    Visit our website at: https://www.pitneybowes.com/ie/supplies.html Third party software Third party software may have been incorporated into this product by Pitney Bowes Inc. (“PBI”) under permission from PBI’s licensors. Any special terms and conditions that apply to such software are provided below: This product contains the following software: Okhttp3 which is licensed under the Apache License, Version number 2.0.
  • Page 135 Caverock:androidsvg which is licensed under the Apache License, Version number 2.0. The license can be downloaded from: http://www.apache.org/licenses/LICENSE-2.0.html. The source code for this software is available from https://mvnrepository.com/artifact/com.caverock/androidsvg/1.2.1. Pitney Bowes User Guide December 2023...
  • Page 136 This product contains Paho.mqtt.java, which is licensed under the Eclipse Public License - v 2.0 and the Eclipse Distribution License - v 1.0. The licenses can be downloaded from https://www.eclipse.org/legal/epl-2.0/ and https://www.eclipse.org/org/documents/edl-v10.php, respectively. The modified source code can be downloaded from: https://github.com/PitneyBowes. Pitney Bowes User Guide December 2023...
  • Page 137 3001 Summer Street Stamford, Connecticut 06926 www.pitneybowes.com PB Form SV63245-ie Rev.A © Pitney Bowes Limited, 2023 We have made every reasonable effort to assure the accuracy and usefulness of this guide, however we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products.

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