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Send Scan (E-mail, Send File (SMB/FTP) or Delivery Server) operation error messages
Message
Updating the destination list...
Please wait.
Updating destination list failed. Do you want to try again?
[Yes] [No]
Cannot
communicate
server. Check the server status
and connection.
[Exit]
Sending data has failed. Scan
with the same settings and re-
send.
[Exit]
Possible Cause and Required Action
• When " On " is selected for [Auto Update
Destination List] in [2.Send Scan Settings] on
this machine, pressing [Dest.] accesses the
sender and destination information from
the delivery server, and updates the ad-
dress book. This function allows you access
the latest destination information. Depend-
ing on the number of destinations and
senders registered, and the network condi-
tions, you may have to wait a moment
while the address book is being updated.
Address book (list of destinations and send-
ers) information could not be accessed on the
delivery server. Click [Yes] and try again. If the
same message appears, one of the following
may have occurred.
• The delivery server is not turned on, or it is
not being serviced.
• The delivery server is temporarily down
for reasons such as insufficient memory.
• If you specified to perform a Scan to Folder
with
the
(SMB) operation, check if the power of the
computer on which the Windows shared
folder exists is turned on.
• If you specified to perform a Send Scan op-
eration using a delivery server, check if the
delivery server is turned on.
• If you specified to perform a [Enter Custom
Send File] operation using the Web Status
Monitor, click [Back] on the Web browser,
enter [Login Password], and then click [Test].
If the message "Connection to the File Send
Path has failed. Confirm the settings." is
displayed, [File Send Path] is not specified
correctly.
• The machine failed to send scanned data
due to a network connection problem. Af-
ter confirming that the network cable is
properly connected, try performing anoth-
er Send Scan operation using the same set-
tings.If the same message appears, there
may be network congestion. Consult your
network administrator.
Troubleshooting
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