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Hardware Installation Guide Fully Managed Switches M4350 Series NETGEAR, Inc. June 2023 350 E. Plumeria Drive 202-12620-01 San Jose, CA 95134, USA...
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See the regulatory compliance document before connecting the power supply. For NETGEAR’s Privacy Policy, visit https://www.netgear.com/about/privacy-policy. By using this device, you are agreeing to NETGEAR’s Terms and Conditions at https://www.netgear.com/about/terms-and-conditions. If you do not agree, return the device to your place of purchase within your return period.
Contents Chapter 1 Introduction Overview....................6 Features....................6 Stacking concepts.................8 Safety instructions and warnings............9 Chapter 2 Hardware Overview Model M4350-8X8F (SKU XSM4316)..........14 Front panel model M4350-8X8F..........14 Back panel model M4350-8X8F...........15 LEDs model M4350-8X8F.............15 Model M4350-12X12F (SKU XSM4324)..........16 Front panel model M4350-12X12F..........17 Back panel model M4350-12X12F..........17 LEDs model M4350-12X12F............18 Model M4350-24G4XF (SKU GSM4328).........19 Front panel model M4350-24G4XF..........19...
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Fully Managed Switches M4350 Series Gigabit and Multispeed Gigabit RJ-45 copper ports....36 Fiber transceiver modules and cables for SFP+ and SFP28 ports....................37 Dual-function Reset button............38 USB 3.0 ports..................39 Out-of-band 1G Ethernet port.............39 USB Type-C console port..............39 PoE port capacities and budgets.............40 Auxiliary power supplies..............42...
Ethernet connections, including PoE+ and PoE++ connections, and SFP+ ports for 10G fiber connections or SFP28 ports for 25G fiber connections. In this guide, the Fully Managed Switches M4350 Series is referred to as the switch. This hardware installation guide complements the installation guide that came with the switch.
Fully Managed Switches M4350 Series Overview This hardware installation guide is for the NETGEAR Fully Managed Switches M4350 Series models that are described in detail in the following sections: • Model M4350-8X8F (SKU XSM4316) on page 14 • Model M4350-12X12F (SKU XSM4324) on page 16 •...
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Fully Managed Switches M4350 Series 10G multispeed ports (also supporting 5 Gbps, 2.5 Gbps, 1 Gbps, and 100M speeds), depending on the model 25G SFP28 or 10G SFP+ fiber uplink ports, depending on the model • Support for switching fabric from 128 Gbps to 680 Gbps, depending on the model, with all ports at line-rate •...
• Active flow control to minimize packet loss and frame drop • Per-port status LEDs and system status LED • NETGEAR green power-saving features, including energy efficiency mode that fully conforms to the IEEE802.3az standard • Nonstop Forwarding Failover (NSF) support for the master in a stack •...
25G, or between two ports that each can support a maximum speed of 10G. For information about how to configure stacking through the software, see the main user manual, which you can download by visiting downloadcenter.netgear.com. Safety instructions and warnings Use the following safety guidelines to ensure your own personal safety and to help protect your system from potential damage.
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Before connecting the product to outdoor cables or devices, see https://kb.netgear.com/000057103 for additional safety and warranty information. Failure to follow these guidelines can result in damage to your NETGEAR product, which might not be covered by NETGEAR’s warranty, to the extent permissible by applicable law.
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• Depending on your product, use only a supplied power adapter or approved power cable: If your product uses a power adapter: If you were not provided with a power adapter, contact your local NETGEAR reseller. The power adapter must be rated for the product and for the voltage and current marked on the product electrical ratings label.
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Fully Managed Switches M4350 Series • To help protect your system from sudden, transient increases and decreases in electrical power, use a surge suppressor, line conditioner, or uninterruptible power supply (UPS). • Position system cables, power adapter cables, or power cables carefully. Route cables so that they cannot be stepped on or tripped over.
Hardware Overview This chapter describes the switch hardware features. The chapter includes the following sections: • Model M4350-8X8F (SKU XSM4316) • Model M4350-12X12F (SKU XSM4324) • Model M4350-24G4XF (SKU GSM4328) • Model M4350-48G4XF (SKU GSM4352) • Model M4350-24X4V (SKU XSM4328CV) •...
Fully Managed Switches M4350 Series Model M4350-8X8F (SKU XSM4316) This section describes the switch hardware features for model M4350-8X8F (SKU XSM4316). This half-width model provides a switching fabric of 320 Gbps and supports the following port configurations: • Eight multispeed Ethernet RJ-45 ports that support 10 Gbps, 5 Gbps, 2.5 Gbps, 1 Gbps, and 100 Mbps •...
Fully Managed Switches M4350 Series Back panel model M4350-8X8F Figure 2. Back panel model M4350-8X8F From left to right, the back panel of model M4350-8X8F provides the following common components, which are clearly named or numbered on the back panel: •...
Fully Managed Switches M4350 Series Table 1. LEDs of model M4350-8X8FV (Continued) Description STACK ID LED The Stack LED contains segments that can indicate the stack unit number of the switch: Solid green indicating a number: The switch is a member of a stack. The LED displays the stack unit number.
Fully Managed Switches M4350 Series Front panel model M4350-12X12F Figure 3. Front panel model M4350-12X12F From left to right, the front panel of model M4350-12X12F provides the following common components, which are clearly named or numbered on the front panel: •...
Fully Managed Switches M4350 Series • On/Off power switch: One On/Off power switch that lets you turn on or turn off power to the switch • AC power receptacle: AC receptacle for the internal PSU. The PSU can accept 100–240V ~ 50–60 Hz, 3A.
Fully Managed Switches M4350 Series Table 2. LEDs of model M4350-12X12F (Continued) Description Port LEDs, Back Panel OOB Ethernet port LEDs Left LED, speed status: Solid green: The port established a 1G link. Solid yellow: The port established a 100 M link.
100–240V ~ 50–60 Hz, 10A. • PSU bay: One PSU bay (PSU 1) that is closed with a PSU cover. For information about ordering an optional APS that you can install in the PSU bay, contact NETGEAR. Hardware Overview Hardware Installation Guide...
Fully Managed Switches M4350 Series LEDs model M4350-24G4XF This section describes the LED designations of model M4350-24G4XF. The LEDs are clearly named or numbered on the front and back panels. Table 3. LEDs of model M4350-24G4XF Description System LEDs, Front Panel POWER LED Solid green: The switch is powered on and operating normally.
Fully Managed Switches M4350 Series Table 3. LEDs of model M4350-24G4XF (Continued) Description Port LEDs for SFP+ ports Off: No SFP module link is established on the fiber port. numbered 25 through 28 Solid green: The fiber port established a 10G link.
Fully Managed Switches M4350 Series From left to right, the front panel of model M4350-48G4XF provides the following common components, which are clearly named or numbered on the front panel: • POWER, FAN, PoE MAX, STACK MASTER, and STACK ID: System LEDs (see LEDs model M4350-48G4XF on page 24).
Fully Managed Switches M4350 Series • AC power receptacle: AC receptacle for the internal PSU. The PSU can accept 100–240V ~ 50–60 Hz, 10A. • PSU bays: Two PSU bays (PSU 1 and PSU 2) that are closed with PSU covers. For information about ordering optional APSs that you can install in the PSU bays, contact NETGEAR.
Fully Managed Switches M4350 Series Table 4. LEDs of model M4350-48G4XF (Continued) Description Port LEDs, Front Panel Port LEDs for PoE+ Gigabit Left LED, speed, activity, and link status: Ethernet ports numbered 1 Off: No link is established on the port.
Fully Managed Switches M4350 Series This full-width model provides a switching fabric of 680 Gbps and supports the following port configurations: • Twenty-four PoE+ (802.3at) multispeed Ethernet RJ-45 ports that support 10 Gbps, 5 Gbps, 2.5 Gbps, 1 Gbps, and 100 Mbps The total PoE budget for this model is 576W, optionally expandable to up to 720W.
100–240V ~ 50–60 Hz, 10A. • PSU bay: One PSU bay (PSU 1) that is closed with a PSU cover. For information about ordering an optional APS that you can install in the PSU bay, contact NETGEAR. Hardware Overview Hardware Installation Guide...
Fully Managed Switches M4350 Series LEDs model M4350-24X4V This section describes the LED designations of the model M4350-24X4V. The LEDs are clearly named or numbered on the front panel and the back panel. Table 5. LEDs of model M4350-24X4V Description...
Fully Managed Switches M4350 Series Table 5. LEDs of model M4350-24X4V (Continued) Description Port LEDs for SFP28 ports Off: No SFP module link is established on the fiber port. numbered 25 through 28 Solid green: The fiber port established a 25G link.
100–240V ~ 50–60 Hz, 3A. • PSU bay: One PSU bay (PSU 1) that is closed with a PSU cover. For information about ordering an optional APS that you can install in the PSU bay, contact NETGEAR. Hardware Overview Hardware Installation Guide...
Fully Managed Switches M4350 Series LEDs model M4350-24F4V This section describes the LED designations of model M4350-24F4V. The LEDs are clearly named or numbered on the front and back panels. Table 6. LEDs of model M4350-24F4V Description System LEDs, Front Panel POWER LED Solid green: The switch is powered on and operating normally.
Fully Managed Switches M4350 Series Table 6. LEDs of model M4350-24F4V (Continued) Description Port LEDs, Back Panel OOB Ethernet port LEDs Left LED, speed status: Solid green: The port established a 1G link. Solid yellow: The port established a 100 M link.
Fully Managed Switches M4350 Series From left to right, the front panel of model M4350-44M4X4V provides the following common components, which are clearly named or numbered on the front panel: • POWER, FAN, PoE MAX, STACK MASTER, and STACK ID: System LEDs (see LEDs model M4350-44M4X4V on page 34).
Fully Managed Switches M4350 Series From left to right, the back panel of model M4350-44M4X4V provides the following common components, which are clearly named or numbered on the back panel: • On/Off power switch: One On/Off power switch that lets you turn on or turn off power to the switch •...
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Fully Managed Switches M4350 Series Table 7. LEDs of model M4350-44M4X4V (Continued) Description STACK ID LED The Stack LED contains segments that can indicate the stack unit number of the switch: Solid green indicating a number: The switch is a member of a stack. The LED displays the stack unit number.
Blinking green: The port is transmitting or receiving packets. Off: No link is established on the port. Common hardware interfaces This section describes the hardware interfaces that are common to the M4350 series switch models. Gigabit and Multispeed Gigabit RJ-45 copper ports All 1 Gbps and multispeed Gigabit RJ-45 copper ports support autosensing.
SFP+ transceiver modules and direct attach cables (DACs), all of which are sold separately. The switch also supports third-party, high-speed fiber transceiver modules and DACs. The switch supports the following NETGEAR SFP and SFP+ transceiver modules and cables: • Short-reach fiber transceiver modules:...
AXC761: SFP+ 1 m (about 3.3 ft) direct attach cable AXC763: SFP+ 3 m (about 10 ft) direct attach cable For more information about NETGEAR SFP and SFP+ transceiver modules and cables, visit netgear.com/business/wired/switches/accessories. If purchased, transceiver modules and cables are shipped separately from the switch.
Fully Managed Switches M4350 Series To restart or reset the switch using the Reset button: 1. Insert a device such as a straightened paper clip into the opening. 2. Do one of the following: • Restart the switch: Press the Reset button for 2 seconds. (Do not press the button for 5 seconds!) •...
Fully Managed Switches M4350 Series PoE port capacities and budgets The PoE models support PoE+ or PoE++ ports with the port capacities that are described in the following table. Table 9. PoE port capacities Model PoE ports Port Capacity M4350-24X4V 24 PoE+ (802.3at)
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Fully Managed Switches M4350 Series Table 10. PoE switch budgets (Continued) Model Switch PoE Budget M4350-48G4XF Internal PSU only 236W (2 PSU bays for optional APSs) Add 1 x APS350W 436W Add 1 x APS600Wv2 636W Add 1x APS920W 892W...
Fully Managed Switches M4350 Series If the power requirements for attached powered devices (PDs) exceed the total power budget of the switch, the PoE power to the device on the highest-numbered active PoE port is disabled to make sure that the devices connected to the higher-priority, lower-numbered PoE ports are supported first.
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• APS2000W: +54.5 VDC, 18.35A @ 90–136 VAC DC output; +54.5 VDC, 29.36A @ 180–220 VAC DC output; +54.5 VDC, 36.7A @ 220–264 VAC DC output For information about purchasing an optional APS, contact NETGEAR or your local NETGEAR reseller.
Fully Managed Switches M4350 Series Fans Each model integrates multiple temperature sensors that automatically regulate the fan speed. A half-width model integrates three internal fans. A full-width model integrates four internal fans. The switch includes internal fans that support intelligent operation, which enables the...
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Fully Managed Switches M4350 Series Table 13. Quiet mode fan settings (Continued) Model number PoE Power Load Fan Duty Range Room Temp. Internal Switch Acoustic Noise Range Temp. (Top) Range M4350-24X4V 720W 30 to 25°C to 32.3°C to 35dBA to 720W 45°C...
Fully Managed Switches M4350 Series If the fans are functioning in Quiet mode, the switch automatically manages the fans and turns on the fans or gradually increases the speed of the fans under the following conditions: • PoE+ and PoE++ models: Either the internal switch temperature detected by the temperature sensor or sensors exceeds its threshold or a PoE budget is exceeded.
Installation This chapter describes the installation procedures for the switch. Switch installation involves the steps that are described in the following sections: • Step 1: Prepare the site • Step 2: Protect against electrostatic discharge • Step 3: Unpack the switch •...
Fully Managed Switches M4350 Series Step 1: Prepare the site Before you install the switch, make sure that the operating environment meets the site requirements that are listed in the following table. Table 16. Site requirements Characteristics Requirements Mounting Desktop installations: Provide a flat table or shelf surface.
Fully Managed Switches M4350 Series Step 2: Protect against electrostatic discharge WARNING: Static electricity can harm delicate components inside your system. To prevent static damage, discharge static electricity from your body before you touch any of the electronic components, such as the microprocessor. You can do so by periodically touching an unpainted metal surface on the switch.
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Fully Managed Switches M4350 Series Figure 15. Package contents for an M4350 series full-width model To check the package contents: 1. Place the container on a clean flat surface, and cut all straps securing the container. 2. Unpack the hardware from the boxes by carefully removing the hardware and placing it on a secure and clean surface.
Two medium-sized brackets with a depth of 2.75 inches (7 cm). Use both of these brackets to mount the switch flush in a rack. 5. If any item is missing or damaged, contact your local NETGEAR reseller for replacement. Unpack a half-width model This section applies to the following half-width models: •...
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Fully Managed Switches M4350 Series Figure 16. Package contents for an M4350 series half-width model To check the package contents: 1. Place the container on a clean flat surface, and cut all straps securing the container. 2. Unpack the hardware from the boxes by carefully removing the hardware and placing it on a secure and clean surface.
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• Use both of these brackets to mount two connected half-width switches in a rack. These brackets are for flush mounting. 5. If any item is missing or damaged, contact your local NETGEAR reseller for replacement. Installation...
Fully Managed Switches M4350 Series Step 4: Mount or place the switch You can mount the switch in a standard 19-inch (48.26-centimeter) network equipment rack with a 19-inch depth or 24-inch depth. You can place any model on a flat surface.
Fully Managed Switches M4350 Series 4. Tighten the screws with a No. 2 Phillips screwdriver to secure the brackets to the rack. • Flush-mounting example • Set-back mounting example Install a single half-width switch in a rack To install a single half-width switch in a single rack space, you need the rack-mount kit supplied with the switch.
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Fully Managed Switches M4350 Series To install a single half-width switch in a single rack space: 1. Attach the supplied small or medium-sized brackets and large brackets to the switch, using the supplied small screws: • Flush-mounting example: On one side, use a small bracket with a depth of 2.75 inches (7 cm), on the other side use a large bracket with a depth of 2.75 inches,...
Fully Managed Switches M4350 Series 3. Align the mounting holes in the brackets with the holes in the rack, and depending on the rack, insert the medium-sized or large screws through each bracket and into the rack. • Flush-mounting example •...
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Fully Managed Switches M4350 Series To install two single half-width switches in a single rack space: 1. On the switch that will be at the right side of the rack space, do the following: a. On the left side of the switch, insert the washers and ten screws with a short thread provided in the rack-mount kit of one of the switches.
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Fully Managed Switches M4350 Series 4. Attach the brackets supplied in the mounting kit to the left side of the left switch and to the right side of the right switch by inserting the small screws through each bracket and into the mounting holes in the switches.
Fully Managed Switches M4350 Series 6. Align the mounting holes in the brackets (on the left of the left switch and on the right of the right switch) with the holes in the rack, and depending on the rack, insert the medium-sized or large screws through each bracket and into the rack.
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Fully Managed Switches M4350 Series To detach two connected half-width switches: 1. Place the connected switches upside down on a flat surface. 2. At the bottom of one of the switches, locate the small rectangular hole that is closest to the other switch.
Fully Managed Switches M4350 Series Place the switch on a flat surface The switch ships with four self-adhesive rubber footpads. To place the switch on a flat surface: Stick one rubber footpad on each of the four concave spaces on the bottom of the switch.
Fully Managed Switches M4350 Series Optional Step 6: Install an auxiliary power supply This procedure is optional. An internal power supply is preinstalled in all models. The full-width models provide one or more power supply unit (PSU) bays in which you can install one or more optional auxiliary power supplies (APSs).
Fully Managed Switches M4350 Series Step 7: Connect devices to the switch WARNING: This switch is designed for indoor use only. If you want to connect it to a device located outdoors, the outdoor device must be properly grounded and surge protected, and you must install an Ethernet surge protector inline between the switch and the outdoor device.
Fully Managed Switches M4350 Series 3. Check cable routing to make sure that cables are not damaged or creating a safety hazard. 4. Make sure that all equipment is mounted properly and securely. Step 9: Apply AC power and check the LEDs The switch provides an On/Off power switch that controls the power.
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Fully Managed Switches M4350 Series To connect a console to the switch: 1. Connect the USB Type C cable to the USB Type-C console port on the front panel of the switch. 2. Connect the other end of the cable to your computer, workstation, or terminal.
Troubleshooting This chapter provides information about troubleshooting the switch. The chapter includes the following sections: • Troubleshooting chart • PoE troubleshooting suggestions • Additional troubleshooting suggestions...
Fully Managed Switches M4350 Series Troubleshooting chart The following table lists symptoms, causes, and solutions for possible problems. Table 17. Troubleshooting chart Symptom Cause Solution A Power LED is off. The switch is not receiving Check the power cable connections at the switch power.
Fully Managed Switches M4350 Series PoE troubleshooting suggestions Here are some tips for correcting PoE problems that might occur: • Make sure that the system PoE MAX LED is off. If the system PoE MAX LED is solid yellow, disconnect one or more PoE devices to prevent PoE oversubscription. Start by disconnecting the device from the highest-numbered port.
On/Off power switch to the Off position, disconnect the AC cable, reconnect the AC cable, and then turn the On/Off power switch to the On position. If the problem continues, contact NETGEAR Technical Support. For more information, visit the support website at netgear.com/support.