Blue Screen (Bsod) Error; Noisy Hard Drive - HP ZBook x2 Manual

Blue screen (BSOD) error

Faulty hard drive may cause blue screen error. Perform the drive tests using the HP Diagnostics Tool to make
sure the drive is functional. If all of the tests pass, see
detailed troubleshooting steps.

Noisy hard drive

IMPORTANT:
Depending on type and rotational speed, some hard drives will make more noise then others.
Not all noises are related to the fan or hard drive.
Items
Symptoms
Loud noise from hard drive
●
● Clicking noise from hard drive
Still boots to operating system and operates
●
normally
Tips & tricks
114 Chapter 6 Troubleshooting guide
An SSD has no moving parts, so it does not make loud or clicking noise.
Common Blue Screen Error Messages on page 125
Procedures
Possible causes
BIOS, hard drive firmware, driver, faulty drive, power supply (AC adapter).
Troubleshooting steps
1. Update BIOS and hard drive firmware.
2. Examine AC adapter to be sure that it is not faulty or overloaded. Disconnect
all peripherals (USB storages, dock, etc.).
3. Remove hard drive to isolate the noise.
4. Test the hard drive on a verified working computer if the noise continues. If
the hard drive makes the same noise or clicking sounds, the sounds are either
normal sounds for the hard drive or a fault with the hard drive.
5. Verify original hard drive connection and flex cable. Reseat hard drive and
connection.
6. Run HP PC Hardware Diagnostics (UEFI). If failed, record failure code and have
the hard drive replaced.
7. If no error with HP PC Hardware Diagnostics (UEFI), perform disk
defragmentation (some hard drives make a clicking noise when highly
fragmented).
For optimal system performance, place your operating system and all of your most
commonly used applications and files on the fastest hard drive or solid-state drive
and on the fastest areas on the drive (primary partition of 200 GB max).
See Routine Maintenance for Performance Improvement on page
for
125).