messages ....................................................................................................................................... 68
Resolve the issue ............................................................................................................................................... 70
8. Hard reset .................................................................................................................................. 70
Verify solution .................................................................................................................................................... 75
Helpful Hints ........................................................................................................................................................................... 75
At startup ............................................................................................................................................................ 75
During operation ................................................................................................................................................ 76
Consulting with HP Service .............................................................................................................................. 76
Power-on issues ................................................................................................................................................ 77
No Power ........................................................................................................................................ 77
AC adapter issue ........................................................................................................................... 80
Battery discharges too fast ......................................................................................................... 82
Burnt smell .................................................................................................................................... 83
POST .................................................................................................................................................................... 84
No video (with power) .................................................................................................................. 84
Blinking lights ................................................................................................................................ 85
Diagnostics error messages ........................................................................................................ 86
BIOS password .............................................................................................................................. 87
Performance (OS) .............................................................................................................................................. 87
Intermittent shutdown ................................................................................................................. 88
Blue screen .................................................................................................................................... 89
No wake up .................................................................................................................................... 93
Unresponsive ................................................................................................................................. 95
Slow performance ........................................................................................................................ 95
Status lights .............................................................................................................. 68
Blinking light codes .................................................................................................. 69
POST error messages .............................................................................................. 69
Safe mode ................................................................................................................. 73
vii