HP ZBook 15u Manuals

Manuals and User Guides for HP ZBook 15u. We have 1 HP ZBook 15u manual available for free PDF download: Maintenance And Service Manual

HP ZBook 15u Maintenance And Service Manual

HP ZBook 15u Maintenance And Service Manual (194 pages)

G6 Mobile Workstation

Brand: HP | Category: Desktop | Size: 18.72 MB

Table of Contents

Table of Contents
7
1 Product Description

15
2 Components

21
- Right
  21
- Left
  23
- Display
  24
- Keyboard Area
  25
  - Touchpad
    25
  - Lights
    26
  - Buttons, Speakers, and Fingerprint Reader
    27
  - Special Keys
    29
  - Hot Keys (Select Products Only)
    30
- Bottom
  30
- Front
  31
- Labels
  32
3 Illustrated Parts Catalog

34
- Computer Major Components
  34
- Display Assembly Subcomponents
  37
- Cable Kit
  38
- Plastics Kit
  39
- Miscellaneous Parts
  40
4 Removal and Replacement Procedures Preliminary Requirements

41
- Tools Required
  41
- Service Considerations
  41
  - Plastic Parts
    41
  - Cables and Connectors
    41
  - Drive Handling
    42
  - Workstation Guidelines
    42
- Electrostatic Discharge Information
  42
- Packaging and Transporting Guidelines
  45
5 Removal and Replacement Procedures for Customer Self-Repair Parts

46
- Component Replacement Procedures
  46
  - Preparation for Disassembly
    46
  - Bottom Cover
    46
  - Solid-State Drive (SSD)
    48
  - Memory Modules
    49
  - Wlan/Bluetooth Combo Card
    50
  - WWAN Module
    52
  - Keyboard
    54
6 Removal and Replacement Procedures for Authorized Service Provider Parts

57
- Component Replacement Procedures
  57
  - Battery
    58
  - Heat Sink Assembly
    60
  - RTC Battery
    63
  - USB Board
    64
  - RJ-45 Board with Bracket
    65
  - Power Button Board
    66
  - Speaker Assembly
    67
  - Touchpad
    68
  - Pointing Stick Module
    70
  - Prepare the Computer for Disassembly (Preparation for Disassembly
    70
  - Remove the Bottom Cover (See Bottom Cover
    70
  - NFC Module
    71
  - Smart Card Reader
    72
  - Fan
    73
  - System Board
    75
  - Remove the RJ-45 Board and Bracket
    75
  - Fingerprint Reader Assembly
    78
  - Prepare the Computer for Disassembly (Preparation for Disassembly
    78
  - Display Assembly
    79
  - Remove the Bottom Cover (See Bottom Cover
    79
  - Disconnect the Battery Cable from the System Board (See Battery
    79
  - Top Cover
    89
7 Interpreting System Validation Diagnostic Front Panel Leds and Audible Codes

90
8 Troubleshooting Guide

92
- Resources
  93
- General Troubleshooting Steps
  93
  - Identify the Issue
    94
    
    Boot up Sequence
    94
    
    Failure Classification
    94
    
    Understand the Issue
    94
    
    Examine the Environment
    96
    
    Manually Updating BIOS and Drivers
    97
    
    Perform a Visual Inspection of Hardware
    97
    
    Remotely Deploying BIOS and Drivers
    97
    
    Update BIOS and Drivers
    97
  - Analyze the Issue
    97
    
    Remove or Uninstall Recently Added Hardware, Software
    97
    
    HP Hardware Diagnostics and Tools
    98
    
    HP PC Hardware Diagnostics (UEFI)
    98
    
    HP BIOS Configuration Utility (BCU)
    100
    
    HP Image Diagnostic Tool
    100
    
    HP Thermal Monitor
    100
    
    Non HP Diagnostics Tools
    100
    
    Status Lights
    101
    
    Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages
    101
    
    Blinking Light Codes
    102
    
    POST Error Messages
    102
  - Resolve the Issue
    103
    
    Hard Reset
    103
    
    10. Reseat Cables and Connections
    104
    
    Soft Reset (Default Settings)
    104
    
    11. Test with Minimum Configuration
    105
    
    Essential Hardware Configuration
    105
    
    13. Replace the System Board
    106
    
    Safe Mode
    106
    
    Test with Verified Working Configuration (Hardware And/Or Operating System)
    106
  - Verify Solution
    107
- Helpful Hints
  107
  - At Startup
    108
  - During Operation
    108
  - Consulting with HP Service
    109
- Common Issues and Possible Solutions
  109
  - Power-On Issues
    109
    
    No Power
    109
    
    Intermittent Power-On, Shutdown, Reboot
    111
    
    AC Adapter Issue
    112
    
    Battery Not Recognized, Not Charging
    113
    
    Battery Discharges too Fast
    114
    
    Burnt Smell
    115
  - Post
    115
- No Video (with Power)
  115
- Blinking Lights
  117
- Diagnostics Error Messages
  117
- BIOS Password
  118
- Performance (OS)
  118
  - Intermittent Shutdown
    119
  - Blue Screen
    120
  - Freeze at Windows Logo (Hang/Lockup)
    122
  - Electromagnetic Interference (EMI)
    123
  - No Wake up
    124
  - Unresponsive
    125
  - Slow Performance
    125
  - HP Smart Adapter Warning Message
    125
  - Incorrect Time and Date
    126
- Display
  127
  - Display Anomalies
    127
    
    Symptom
    127
    
    Display Assembly Diagram
    128
    
    HP PC Hardware Diagnostics (UEFI) for Video Test
    128
    
    Quick Check
    128
  - Dead Pixel
    129
  - No Video (Internal)
    129
  - No Video (External)
    130
  - Displayport/Vga
    130
  - Hdmi
    130
  - No or Bad External Video Via Docking
    131
  - Incorrect or Missing Color/Distorted Image
    131
  - Touch Screen
    132
- I/O Devices
  133
  - Keyboard
    133
  - Keyboard Point Stick
    134
  - Keyboard Backlight
    134
  - Touchpad
    135
  - Network Connectivity Ethernet (RJ-45 Jack)
    135
  - Network Connectivity Wireless (WLAN)
    135
  - Wwan
    136
  - Usb
    136
  - Smart Card Reader
    138
  - Speaker, Headphone - Audio Issues
    139
  - Thunderbolt (TB)
    140
- Storage
  141
  - Hard Drive/Solid-State Drive Not Recognized
    142
  - No Boot to Operating System (no Read/Write Error)
    142
  - Read-Write Error
    143
  - Slow Performance
    143
  - Blue Screen (BSOD) Error
    143
  - Noisy Hard Drive
    144
  - Mechanical
    145
    
    Fan Error Message - 90B
    145
    
    Noise (Sound)
    146
    
    Fan Runs Constantly
    147
    
    Stuck Power Button
    148
    
    Thermal Shutdown (Hot)
    148
  - Additional Information
    149
    
    Acronyms
    149
    
    BIOS Recovery Code Unable to Find Valid BIOS Recovery Image
    150
    
    Blinking Lights and Boot Error Codes
    150
    
    Memory Module Error
    150
    
    Processor Not Executing Code
    150
    
    Failure - System Board Error
    151
    
    Graphics Controller Error (no Controller)
    151
    
    Intel Trusted Execution Technology (TXT) Error
    151
    
    Sure Start Unable to Find Valid BIOS Boot Block Image
    151
    
    POST Error Messages and User Actions
    152
    
    Sure Start Has Identified a Problem (Manual Recovery Policy Set)
    152
    
    Bug Check Symbolic Names
    154
    
    Common Blue Screen Error Messages
    154
    
    Error Message List
    154
    
    Routine Maintenance for Performance Improvement
    154
    
    Microsoft General Troubleshooting of Windows Bug Check Codes
    155
    
    Use Windows Debugging Tool
    155
    
    Windows Software Development Kit (SDK)
    156
    
    Display Issue: Pixel Anomalies
    160
    
    Cable Management
    161
    
    Connector Types
    162
9 Computer Setup (BIOS), TPM, and HP Sure Start

165
- Using Computer Setup
  165
  - Starting Computer Setup
    165
  - Navigating and Selecting in Computer Setup
    165
  - Restoring Factory Settings in Computer Setup
    165
  - Updating the BIOS
    166
    
    Determining the BIOS Version
    166
    
    Downloading a BIOS Update
    166
  - Changing the Boot Order Using the F9 Prompt
    167
- TPM BIOS Settings (Select Products Only)
  167
- Using HP Sure Start (Select Products Only)
  168
10 Using HP PC Hardware Diagnostics

169
11 Backing Up, Restoring, and Recovering

174
- Backing up Information and Creating Recovery Media
  174
  - Using Windows Tools
    174
  - Using the HP Cloud Recovery Download Tool to Create Recovery Media (Select Products Only)
    174
- Restoring and Recovery
  175
12 Specifications

176
13 Power Cord Set Requirements

180
- Requirements for All Countries
  180
- Requirements for Specific Countries and Regions
  181
14 Statement of Memory Volatility

183
- Nonvolatile Memory Usage
  186
- Questions and Answers
  188
- Using HP Sure Start (Select Models Only)
  189
15 Recycling

190
Index

191

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