HP zbook 15 G3 Manuals

HP zbook 15 G3 Manuals

Manuals and User Guides for HP zbook 15 G3. We have 1 HP zbook 15 G3 manual available for free PDF download: Maintenance And Service Manual

HP zbook 15 G3 Maintenance And Service Manual

HP zbook 15 G3 Maintenance And Service Manual (202 pages)

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Brand: HP | Category: Desktop | Size: 10.6 MB

Table of Contents

Table of Contents
5
1 Product Description

13
2 External Component Identification

18
- Display
  18
- Top
  19
  - Touchpad
    19
  - Lights
    20
  - Buttons and Fingerprint Reader
    21
  - Special Function Keys
    22
- Front
  23
- Left
  24
- Right
  25
- Bottom
  26
- Labels
  27
3 Illustrated Parts Catalog

28
- Computer Major Components
  28
- Display Assembly Subcomponents
  31
- Bracket Kit
  32
- Cable Kit
  32
- Plastics Kit
  33
- Mass Storage Devices
  34
- Miscellaneous Parts
  35
4 Removal and Replacement Procedures Preliminary Requirements

36
- Tools Required
  36
- Service Considerations
  36
  - Plastic Parts
    36
  - Cables and Connectors
    37
  - Drive Handling
    37
- Grounding Guidelines
  37
  - Electrostatic Discharge Damage
    37
    
    Packaging and Transporting Guidelines
    39
    
    Workstation Guidelines
    39
5 Removal and Replacement Procedures for Customer Self-Repair Parts

41
- Component Replacement Procedures
  41
  - Bottom Cover
    41
  - Battery
    43
  - SIM Card
    44
  - Memory Module
    45
6 Removal and Replacement Procedures for Authorized Service Provider Parts

47
- Component Replacement Procedures
  47
  - Display Subcomponents (Bezel, Panel, Webcam)
    47
  - Solid-State Drive (M.2)
    51
  - WLAN Module
    52
  - WWAN Module
    54
  - RTC Battery
    55
  - Keyboard
    57
  - Speakers
    60
  - Touchpad Module
    61
  - LED Board
    62
  - Fans
    63
  - Smart Card Reader
    65
  - Hard Drive
    66
  - Fingerprint Reader Board
    68
  - Heat Sink Assembly
    70
  - Graphics Board
    74
  - System Board
    75
  - Buttons
    78
  - Display Assembly
    79
  - Lock Bracket
    87
7 Troubleshooting Guide

88
- Resources
  89
- General Troubleshooting Steps
  89
  - Identify the Issue
    90
    
    Boot up Sequence
    90
    
    Failure Classification
    90
    
    Understand the Issue
    90
    
    Examine the Environment
    92
    
    Manually Updating BIOS and Drivers
    93
    
    Perform a Visual Inspection of Hardware
    93
    
    Remotely Deploying BIOS and Drivers
    93
    
    Update BIOS and Drivers
    93
  - Analyze the Issue
    93
    
    Remove or Uninstall Recently Added Hardware, Software
    93
    
    HP Hardware Diagnostics and Tools
    94
    
    HP PC Hardware Diagnostics (UEFI)
    94
    
    HP Support Assistant (HPSA)
    96
    
    HP BIOS Configuration Utility (BCU)
    97
    
    HP Image Diagnostic Tool
    97
    
    HP Thermal Monitor
    97
    
    Non HP Diagnostics Tools
    97
    
    Status Lights
    98
    
    Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages
    98
    
    Blinking Light Codes
    99
    
    POST Error Messages
    99
    
    Power Good (Troubleshooting) Lights
    100
  - Resolve the Issue
    101
    
    Hard Reset
    101
    
    Reseat Cables and Connections
    102
    
    Soft Reset (Default Settings)
    102
    
    Essential Hardware Configuration
    103
    
    Test with Minimum Configuration
    103
    
    Replace the System Board
    104
    
    Safe Mode
    104
    
    Test with Verified Working Configuration (Hardware And/Or Operating System)
    104
  - Verify Solution
    105
- Helpful Hints
  105
  - At Startup
    105
  - During Operation
    106
  - Consulting with HP Service
    106
- Common Issues and Possible Solutions
  107
  - Power-On Issues
    107
    
    No Power
    107
    
    Intermittent Power-On, Shutdown, Reboot
    109
    
    AC Adapter Issue
    110
    
    Battery Not Recognized, Not Charging
    110
    
    Battery Discharges too Fast
    112
    
    Burnt Smell
    113
  - Post
    113
    
    No Video (with Power)
    113
    
    Blinking Lights
    114
- Diagnostics Error Messages
  115
- BIOS Password
  116
- Performance (OS)
  116
  - Intermittent Shutdown
    117
  - Blue Screen
    118
  - Freeze at Windows Logo (Hang/Lockup)
    120
  - Electromagnetic Interference (EMI)
    121
  - No Wake up
    121
  - Unresponsive
    123
  - Slow Performance
    123
  - HP Smart Adapter Warning Message
    124
  - Incorrect Time and Date
    124
- Display
  125
  - Display Anomalies
    125
    
    Symptom
    125
    
    HP PC Hardware Diagnostics (UEFI) for Video Test
    126
    
    Quick Check
    126
    
    Display Assembly Diagram
    127
  - Dead Pixel
    127
  - No Video (Internal)
    127
  - No Video (External)
    128
  - Displayport/Vga
    128
  - Hdmi
    128
  - No or Bad External Video Via Docking
    129
  - Incorrect or Missing Color/Distorted Image
    129
  - Touch Screen
    130
- I/O Devices
  131
  - Keyboard
    131
  - Keyboard Point Stick
    132
  - Keyboard Backlight
    132
  - Touchpad
    133
  - Network Connectivity Ethernet (RJ-45 Jack)
    133
  - Network Connectivity Wireless (WLAN)
    134
  - Wwan
    135
  - Usb
    136
  - Smart Card Reader
    137
  - Speaker, Headphone - Audio Issues
    138
  - Thunderbolt (TB)
    139
- Storage
  140
  - Hard Drive/Solid-State Drive Not Recognized
    141
  - No Boot to Operating System (no Read/Write Error)
    141
    
    Blue Screen (BSOD) Error
    142
    
    Read-Write Error
    142
    
    Slow Performance
    142
    
    Noisy Hard Drive
    143
    
    Fan Error Message - 90B
    144
    
    Mechanical
    144
    
    Noise (Sound)
    145
    
    Fan Runs Constantly
    146
    
    Stuck Power Button
    147
    
    Thermal Shutdown (Hot)
    147
  - Additional Information
    148
    
    Acronyms
    148
    
    BIOS Recovery Code Unable to Find Valid BIOS Recovery Image
    149
    
    Blinking Lights and Boot Error Codes
    149
    
    Memory Module Error
    149
    
    Processor Not Executing Code
    149
    
    Failure - System Board Error
    150
    
    Graphics Controller Error (no Controller)
    150
    
    Intel Trusted Execution Technology (TXT) Error
    150
    
    Sure Start Unable to Find Valid BIOS Boot Block Image
    150
    
    POST Error Messages and User Actions
    151
    
    Sure Start Has Identified a Problem (Manual Recovery Policy Set)
    151
    
    Bug Check Symbolic Names
    153
    
    Common Blue Screen Error Messages
    153
    
    Error Message List
    153
    
    Routine Maintenance for Performance Improvement
    153
    
    Microsoft General Troubleshooting of Windows Bug Check Codes
    154
    
    Use Windows Debugging Tool
    154
    
    Windows Software Development Kit (SDK)
    155
    
    Display Issue: Pixel Anomalies
    159
    
    Cable Management
    160
    
    Connector Types
    161
8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7

163
- Using Computer Setup
  163
  - Starting Computer Setup
    163
  - Navigating and Selecting in Computer Setup
    163
  - Restoring Factory Settings in Computer Setup
    164
  - Updating the BIOS
    164
    
    Determining the BIOS Version
    164
    
    Downloading a BIOS Update
    165
  - Changing the Boot Order Using the F9 Prompt
    166
- TPM BIOS Settings (Select Products Only)
  166
- Using HP Sure Start (Select Products Only)
  166
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10

167
- Using Computer Setup
  167
  - Starting Computer Setup
    167
  - Navigating and Selecting in Computer Setup
    167
  - Restoring Factory Settings in Computer Setup
    168
  - Updating the BIOS
    169
    
    Determining the BIOS Version
    169
    
    Downloading a BIOS Update
    169
  - Changing the Boot Order Using the F9 Prompt
    170
- TPM BIOS Settings (Select Products Only)
  170
- Using HP Sure Start (Select Products Only)
  171
10 Using HP PC Hardware Diagnostics (UEFI)

172
- Downloading HP PC Hardware Diagnostics (UEFI) to a USB Device
  172
11 Backup and Recovery in Windows 7

174
- Creating Recovery Media and Backups
  174
  - Guidelines
    174
  - Creating Recovery Media with HP Recovery Disc Creator
    174
    
    Creating Recovery Media
    175
  - Backing up Your Information
    175
- Performing a System Recovery
  176
12 Backup and Recovery in Windows 10

179
13 Specifications

184
14 Statement of Memory Volatility

188
- Nonvolatile Memory Usage
  192
- Questions and Answers
  194
- Using HP Sure Start (Select Models Only)
  195
15 Power Cord Set Requirements

196
- Requirements for All Countries
  196
- Requirements for Specific Countries and Regions
  196
16 Recycling

198
Index

199

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