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Thunderbolt (TB)
Items
Symptom
Thunderbolt device not working
110 Chapter 6 Troubleshooting guide
Procedures
Possible causes
BIOS, drivers, and user settings.
Troubleshooting steps
1.
Update to the latest BIOS and choose appropriate TB Port settings.
2.
Reset User Account Settings to default.
3.
Update Intel Thunderbolt software that includes firmware version (for TB
controller), driver version (operating system driver), and application version.
4.
Verify that TB device is detected in Windows Device Manager.
5.
Verify TB port, cable and connection.
6.
Test with a verified working TB board, if possible.
NOTE:
Thunderbolt is new technology. Thunderbolt cable and Thunderbolt device
must be compatible with Windows. To determine whether your device is
Thunderbolt Certified for Windows, see
products.
https://thunderbolttechnology.net/
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Table of Contents
Troubleshooting
