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7
Troubleshooting
Responding to Error or Alert Messages
A-7-1
This chapter gives you the basics for diagnosing and solving any problems
you may have with Gemini in these sections:
• "Responding to Error or Alert Messages" below
• "Responding to Printer Control Panel Lights" on page 7-2
• "Solving Print Quality Problems" on page 7-5
• "Solving EPPWorks Problems" on page 7-6
• "Solving EPPLayout Problems" on page 7-7
• "Solving EPPServer Problems" on page 7-8
• "Solving Paper Problems" on page 7-9
• "Where To Get Help" on page 7-13
It's a good idea to check EPSON's support web site periodically for
additional information on Gemini. Visit http://support.epson.com.
You may see an error or alert message on your workstation screen if your
print job encounters a problem or if you set up the EPPStatus program to
notify you of certain printing conditions.
Follow the on-screen instructions to solve the problem. If that doesn't
work, check the printer's control panel lights (as described on the next
page) and the problems and solutions covered in the rest of this chapter.
If you hear beeping from inside the Gemini cabinet, make sure the
Gemini is plugged into an electrical outlet. If the beeping persists,
contact EPSON as described on page 7-13.
Troubleshooting
7-1
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