Tracking Returns - Epson Gemini User Manual

Tracking Returns

1. Log onto your EPSON Insider account, as described on page 5-1.
2. Select
Click Returns
Enter information here
to search for returns
by customer reference
number
Enter information here
to search for returns
by RMA number
Enter information here
to search for returns by
product code number,
description, or UPC
3. To search for a specific return, enter its customer reference number or
4. You see return status information on the next screen.
5-8 Managing Supplies and Billing
in the Orders & Shipments section. You see a screen like
Returns
this:
RMA (return material authorization) number in the appropriate field and
click .
Go
To search for all returns with a particular status, select
, or
and Credited Both
range of months in which you want to search for returns, select them in
the Invoiced Date Range fields. Then click
To search for returns of a particular product, enter its EPSON product
code, description, or UPC. Then select a Status and Invoiced Date Range
and click .
Go
from the Status drop-down menu. To specify a
Go
,
Open Received
.