Diagnostics - Gigaset N670 IP PRO Installation, Configuration And Operation

Diagnostics and troubleshooting

Diagnostics

For diagnostic purposes you can create a dump with different contents. A dump may help soft-
ware developers and system administrators to diagnose, identify and resolve problems that led
to system failures.
Status Incidents
A standard set of diagnostic info will be downloaded. Additionally you can add following
options:
Core dump
Ram dump
Last incident sysdump
Save settings
Mark the check mark next to the dump type you want to include.
Click on Download
system file selection dialogue. Enter a name for the dump file. The file is stored as tar archive.
The default file name is
<MAC address of integrator><firmware version><date of export>_diagnostics.tar
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Diagnostics
Includes, if available, a core dump of a crashed application.
Includes, if available, a RAM dump of a crashed CSS (co-processor
for DECT and media real-time processing).
Core dump and CSS RAM dump can be used by service personnel
for post-mortem debugging. Because the file size is several MBytes,
not all data can be collected due to limited overall sysdump file size.
Therefore, these options should be used carefully.
Dump of the last incident. Contains only the system memory part
that represents the last incident.
If the option is activated, the diagnostic file contains the complete
backup (default). A full backup makes problem resolution faster
because all settings are included.
The option can be deactivated if the client does not want to include
such a backup for confidentiality reasons. In this case, the check
mark must be removed each time a diagnostic file is created.
Select the location where the dump file should be stored using the