Nortel Quality Monitoring Reference Manual page 40

Graphs and Reports
# of agents (# of Reps) (add the # of agents from all of the agents)
# of evaluations (# of Forms) (add the # of evaluations from all of the
agents)
Total (add the total from all of the agents)
Possible (add the possible from all of the agents)
Percent (total total/total possible).
Using this report
The Trend Over Time report allows for quick and simple trending analysis
for your quality program. Using the same grouping method as the other
group-summary-based reports, you can identify those groups that can
benefit the most from continued coaching and mentoring. Using this report
from the center level allows for tracking and progress for the site.
40
Standard 3.0
Nortel Quality Monitoring