Nortel Quality Monitoring Reference Manual page 24

Graphs and Reports
Possible (the highest total possible score of their evaluations)
Percent (total/possible).
The totals are displayed as follows:
# of Agents (add the # of agents from all of the agents)
# of evaluations (# of Eval) (add the # of evaluations from all of the
agents)
Total (add the total from all of the agents)
Possible (add the possible from all of the agents)
Percent (total total/total possible).
Using this report
You can define the number of agents for which to run the report by using the
Select from All Agents button located in the main Graph window. You can
also elect to run all agents in the center.
In this report you can show a ranked comparison between agents.
Differences Between Group Detail and Group Summary reports
The main difference between the Group Detail and Group Summary
reports is the process for building them.
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Standard 3.0
Nortel Quality Monitoring