Nortel Quality Monitoring Reference Manual page 33

September 2007
The following figure shows the Multi-groups on Each Question report
preview:
Overview
The Multi-groups on Each Question graph and report analyzes how a
group of agents performed on each question of an evaluation. It is used to
compare groups against each other on each question.
This information is displayed as follows:
Displays question
Group (Ques. # Group) (you can use the same groups created for the
group summary, group summary (consolidation) reports, or define new
groups)
# of evaluations (# of Evals) (the # of evaluations done with this question
in it for each group)
Graphing and Reporting Guide
Graphs and Reports
33