Nortel Quality Monitoring Reference Manual page 17

September 2007
The following figure shows the Agents on a Question report preview:
Overview
The Agents on a Question graph and report analyze one agent or a group of
agents on a single question. You select the desired question for which to run
the graph and report. The following items are displayed:
QUESTION
Agent Name
Number of evaluations (# of Evals)
Maximum score possible (Max Score)
Actual score (Score)
Percent
Graphing and Reporting Guide
Graphs and Reports
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