Nortel Quality Monitoring Reference Manual page 21

September 2007
Possible (the highest total possible score of their evaluations added
together)
Percent (total/possible).
The totals are displayed as follows:
# of Agents (add the number of agents)
# of evaluations (# of Evals) (add the number of evaluations)
Total (add the total from each agent)
Possible (add the possible from each agent)
Percent (total total/possible total).
Using this report
You can define the number of agents for which to run the report by using the
Select from All Agents radio button located in the main Graph window.
You can also elect to run all agents in the center.
Graphing and Reporting Guide
Graphs and Reports
21