Basic Tips; Troubleshooting Frequently Asked Questions - NETGEAR WAG511 User Manual

User's Manual for the NETGEAR Dual Band Wireless PC Card 32-bit CardBus WAG511

Basic Tips

If you have problems connected to your wireless network, try the tips below.
Symptom
The PC Card The WAG511 is
LEDs are not lit. not inserted into
the slot properly
or the WAG511
software is not
loaded.
The LEDs blink The WAG511 is
alternately and attempting to
cannot connect connect to an
to an access access point, but
point. cannot connect.
I can connect to This could be a
an access point, physical layer
but I cannot problem or a
connect to other network
computers on configuration
the network or problem.
the Internet.

Troubleshooting Frequently Asked Questions

Symptom: (XP Professional and XP Home user only) Some WAG511 XP users may
1.
experience inability to connect to the Internet, dropped wireless connections, or both after
applying the Windows HotFix #Q815485 from the Windows XP Update Service.
Solution: You can delete the Q815485 from the "Add or Remove Program" utility in the
Control Panel. (The Official name is "Windows XP Hotfix (SP2) Q815485")
Removal procedure:
Click Start, point to Control Panel, and then double-click
a.
Add/Remove Programs.
Click Windows XP Hotfix (SP2) Q815485, and then click Remove.
b.
3-14
Cause
Remove and reinsert the WAG511.
Check the Windows device manager to see if the PC
Card is recognized and enabled. Reload the WAG511
software, if necessary.
Try to install the WAG511 in a different slot on your
system if one is available.
The access point may not be powered on. Or, the
access point and the PC card are not configured with
the same wireless parameters. Check the SSID and
WEP settings.
Check to make sure that the access point is physically
connected to the Ethernet network.
Make sure that the IP addresses and the Windows
networking parameters are all configured correctly.
Restart the cable or DSL modem, router, access point,
and notebook PC.
202-10041-01 September 2004
Solution
Basic Setup