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This chapter provides information about troubleshooting your Wireless Express Card. For
information about connecting to wireless networks and the Internet, see
Networks and the Internet" on page
Troubleshooting Tips
Use the following information to solve common problems you might encounter. Also, refer to the
knowledge base on the NETGEAR website at http://www.netgear.com.
Table 4-1. Troubleshooting Tips
Problem
I cannot connect to an access point.
The access point is available and there is
good signal strength.
Throughput is only 54 Mbps.
The Smart Wizard keeps asking me to save
settings.
Two WN711 icons are in the system tray.
1-7.
Action
• If the access point is WPA-PSK protected, you need the
correct WPA-PSK passphrase. Otherwise, the WN711 will
still be connected to the previous access point and you will
not be able to change to the WPA-PSK access point.
• If the access point is WEP protected (either 64 or 128 bit
encryption), you will be prompted to enter the WEP
encryption security information.
The Wireless Express Card can operate at faster speeds. You
are probably connecting to a standard 802.11g network. See
Chapter 3, "Wireless Network Performance"
understanding how to get the best performance from your
Wireless Express Card.
If you change the settings the Smart Wizard offers you the
chance to save the changes. To avoid this prompt, simply click
Apply before you close the Smart Wizard.
You have an older software version installed on your system
and it needs to be removed. See
Software" on page 1-10
on page
1-10.
v1.0, March 2008
Chapter 4
Troubleshooting
"Connecting to Wireless
for help in
"Removing the WN711
or
"Upgrading the WN711 Software"
4-1
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