Basic Tips; Troubleshooting Frequently Asked Questions - NETGEAR RangeMax WPN511 User Manual

User Manual for the NETGEAR RangeMax™ Wireless PC Card WPN511

Basic Tips

If you have problems connected to your wireless network, try the tips below.
Symptom Cause
The PC Card LEDs The WPN511 is not
are not lit. inserted into the slot
properly or the
WPN511 software is
not loaded.
The LEDs blink The WPN511 is
alternately and attempting to connect
cannot connect to to an access point,
an access point. but cannot connect.
I can connect to an This could be a
access point, but I physical layer
cannot connect to problem or a network
other computers on configuration
the network or the problem.
Internet.
Note: As of the date of publication of this manual, the Windows XP HotFix #Q815485
can prevent wireless adapters from connecting to the Internet and prevent wireless
adapters from reloading a working configuration after a restart of the computer. To see
if HotFix #Q815485 is installed, look in Add Remove Programs from the Windows
Control Panel. If installed, remove it. Future updates to the Windows XP operating
systems may correct this problem.

Troubleshooting Frequently Asked Questions

1. Question: The product literature says the WPN511 can operate at 108 Mbps. Why do I see no
more than 54 Mbps speed on my WPN511 Smart Configuration Utility status line?
Answer: You are probably connecting to standard 802.11g network. If you use the NETGEAR
WGT624 108 Mbps Wireless Firewall Router, you will see network speeds up to 108 Mbps.
2. Question: Why does the utility kept asking me to Save my settings when I'm trying to close
the utility?
3-14
Solution
Remove and reinsert the WPN511.
Check the Windows device manager to see if the PC Card is
recognized and enabled. Reload the WPN511 software, if
necessary.
Try to install the WPN511 in a different slot on your system if
one is available.
The access point may not be powered on. Or, the access
point and the PC card are not configured with the same
wireless parameters. Check the SSID and WEP settings.
Check to make sure that the access point is physically
connected to the Ethernet network.
Make sure that the IP addresses and the Windows
networking parameters are all configured correctly.
Restart the cable or DSL modem, router, access point, and
notebook PC.
February 2005
Basic Setup