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This chapter provides information about troubleshooting your NETGEAR Pre-N Wireless PC
Card WGM511. After each problem description, instructions are given to help you diagnose and
solve the problem.
Also, for problems with accessing network resources, the Windows software might not be installed
and configured properly on your computers. Please refer to
Network
Access".
Troubleshooting Basic Tips
If you have problems connected to your wireless network, try the tips below.
Table 6-1.
Troubleshooting Tips
Symptom
Cause
The PC Card LEDs
The WGM511 is not inserted
are not lit.
into the slot properly or the
WGM511 software is not
loaded.
The Act LED blinks
The WGM511 is attempting to
and the WGM511
connect to an access point,
cannot connect to an
but cannot connect.
access point.
I can connect to an
This could be a physical layer
access point, but I
problem or a network
cannot connect to
configuration problem.
other computers on
the network or the
Internet.
Troubleshooting
December 2004
Troubleshooting
Appendix C, "Preparing Your PCs for
Solution
Remove and reinsert the WGM511.
Check the Windows device manager to see if the PC
Card is recognized and enabled. Reload the
WGM511 software, if necessary.
Try to install the WGM511 in a different slot on your
system if one is available.
The access point may not be powered on. Or, the
access point and the PC card are not configured with
the same wireless parameters. Check the SSID and
WEP settings.
Check to make sure that the access point is
physically connected to the Ethernet network.
Make sure that the IP addresses and the Windows
networking parameters are all configured correctly.
Restart the cable or DSL modem, router, access
point, and notebook PC.
Chapter 6
6-1
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