HotSpring HIGHLIFE GRANDEE Owner's Manual page 41

GENERAL OPERATION TROUBLESHOOTING GUIDE
Problem
Entire spa is inoperative
Spa does not heat; jets and light
operate (Green logo "Ready", and
Blue logo "Power" indicators are
blinking)
Jets weak or surging
Light inoperative
MOTO-MASSAGE DX jet inoperative
or erratic
Blue Logo "Power" indicator blinking
Green Logo "Ready" indicator blinking
Green Logo "Ready" indicator flashing
On 1 second and Off 3 seconds
Touchscreen is on but becomes
inoperable
Touchscreen is black (off)
Remote has intermittent response
when inside the 30' (9 m) usable range
Black Screen on touchscreen
continuously reads "Searching for spa"
English Spanish
Probable causes
• Power failure
• GFCI tripped
• Heater high-limit thermostat tripped
• Spa lock activated
• Integrated pressure switch open
• Circulation pump thermal cut-off tripped
• Spa water level too low
• Filters clogged
• COMFORT CONTROL lever closed
• Spa lock activated
• Light wiring or assembly is faulty
• COMFORT CONTROL valves closed
• Filters clogged
• Heater high-limit thermostat tripped
• Temperature sensor problem
• Salt system issue
• Remote Control too far away from spa
• Communication between remote control and
control system has been interrupted
• Power to spa is off
• Battery needs to be recharged
• Battery is in Shut-Down mode
• Battery is not recharging
• .Signal Interference from outside source
• Remote not paired
Page 38
French
Solutions
• Check power source
• Reset GFCI; call for service if it will not reset
• Disconnect power for at least thirty seconds to reset heater high limit. If it will not reset,
check for clogged filters. If tripping continues, call for service.
• Deactivate spa lock
• Check for clogged filters. Integrated pressure switch will reset when the flow of water
through the heater has been restored. Call for service if the heater trips frequently.
• Check for clogged filters or air locks in plumbing. Disconnect power to the spa, allow
circulation pump to cool. Circulation pump thermal cut-off will reset when pump has cooled
and power is reapplied. Call for service if circulation pump thermal cut-off trips frequently.
• Add water
• Clean filters
• Open COMFORT CONTROL lever
• Deactivate spa lock
• Replace light assembly
• Open COMFORT CONTROL levers
• Clean filters
• Disconnect power for at least thirty seconds to reset heater high limit. If it will not reset,
check for clogged filters. If tripping continues, call for service.
• Disconnect power for at least thirty seconds. If blinking continues, call for service.
Go to the Salt System menu on the control panel. Based on the Error Code displayed,
follow the instructions below:
• Error Code 5
a. Using a FreshWater Salt test strip, verify that salt levels are at 1750 ppm. Add
salt, per salt system instructions as necessary.
b. Power down the spa, remove salt system housing cap and verify that a salt
cartridge is installed in the housing.
c. Contact your local Dealer if neither a. or b. resolves the problem.
• Error Code 4
a. Power down the spa, remove the salt system housing cap and remove the
salt system cartridge. Inspect the cartridge for damage. If damage is found the
cartridge should be replaced.
b. Using a FreshWater Salt test strip, verify the salt level. If the salt level is above
2500 ppm this may be the problem. If the salt level is above 2500 you will now
need to determine how much above 2500 ppm the salt level is by following the
steps below:
a. Use a clean container and fill with eight (8) ounces (0.25 liter) of water from
the spa
b. Remove four (4) ounces (0.125 liter) of the spa water from the container
c. Then add four (4) ounces (0.125 liter) of water from your household tap and
mix to combine
d. Using a new FreshWater Salt test strip, confirm the salt level of this new
mixture of spa and tap water
i. If the salt level is still at or above 2500 ppm, power down the spa, drain
and refill the spa with new water and follow the salt system start up
instructions ensuring that salt level is at 1750 ppm
ii. If the salt level is below 2500 ppm, the amount of salt in the spa is not
causing the error – contact your local Dealer for assistance
c. Contact your local Dealer if neither a. or b. resolves the problem.
• Move Remote Control closer to spa
• Press Jets button on DOCK
• Press and hold the touchscreen in a blank area until it turns black, this will reset the control panel.
• Turn power to spa on
• Place remote control back into Docking tray
• Press touchscreen and wait for 40 seconds
• Contact your authorized HOT SPRING Dealer
• Change channel on remote by pressing the Lights button on the DOCK until dock buttons flash to
display a change channel screen on the remote. Press UP or DOWN to change the channel followed
by OK to set
• Press Jets button on DOCK until dock buttons flash, press and hold screen until Pairing
Yes/ No is displayed then press Yes to pair
Service Information