Lexmark MX432 User Manual page 195

Troubleshoot a problem
Action
Step 1
a
Pull out the tray.
b
Remove the paper, and then load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
c
Adjust the paper guides in the tray to the correct position for
the paper loaded.
d
Insert the tray.
e
Print the document.
Is the print crooked or skewed?
Step 2
a
Make sure that you are printing on a supported paper.
b
Print the document.
Is the print crooked or skewed?
Solid black pages
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action
Step 1
a
Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b
Print the document.
Is the printer printing solid black pages?
Yes No
Go to step 2. The problem is
solved.
Contact customer The problem is
support. solved.
Yes No
Go to step 2. The problem is
solved.
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