Page 1 MX410 and MX510 Series User's Guide October 2012 www.lexmark.com Machine type(s): 7015 Model(s): 470, 630, 670, 675, 679...
Page 2: Table Of Contents
Contents Contents Safety information..................7 Learning about the printer................9 Finding information about the printer......................9 Selecting a location for the printer......................10 Printer configurations..........................11 Understanding the basic functions of the scanner..................12 Using the ADF and scanner glass......................13 Understanding the printer control panel............14 Using the printer control panel.......................14 Understanding the colors of the Sleep button and indicator lights............14 Understanding the home screen......................15 Using the touch-screen buttons......................16...
Page 3 Contents Networking..............................48 Verifying printer setup..........................56 Loading paper and specialty media............57 Setting the paper size and type.......................57 Configuring Universal paper settings......................57 Loading trays............................57 Loading the multipurpose feeder......................62 Linking and unlinking trays........................66 Paper and specialty media guide..............69 Using specialty media..........................69 Paper guidelines............................71 Supported paper sizes, types, and weights.....................74 Printing......................77 Printing forms and a document.......................77...
Page 4 Contents Faxing......................103 Setting up the printer to fax........................103 Sending a fax............................117 Creating shortcuts..........................120 Customizing fax settings........................121 Canceling an outgoing fax........................122 Holding and forwarding faxes.......................123 Understanding the fax options......................124 Scanning....................126 Using Scan to Network..........................126 Scanning to an FTP address........................126 Scanning to a computer or flash drive....................129 Understanding the scan options......................131 Understanding the printer menus............134 Menus list..............................134...
Page 5 Contents Maintaining the printer................213 Cleaning the printer parts........................213 Checking the status of parts and supplies.....................215 Estimated number of remaining pages....................215 Ordering supplies..........................215 Storing supplies.............................217 Replacing supplies..........................218 Moving the printer..........................222 Managing the printer................224 Finding advanced networking and administrator information.............224 Checking the virtual display........................224 Setting up e‑mail alerts.........................224 Viewing reports.............................224 Configuring supply notifications from the Embedded Web Server............225...
Page 6 Contents Embedded Web Server does not open....................300 Contacting customer support........................302 Notices.....................303 Product information..........................303 Edition notice............................303 Power consumption..........................307 Index......................319...
Page 7: Safety Information
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.
Page 8 Safety information CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 9: Learning About The Printer
Initial setup instructions: Setup documentation—The setup documentation came with the printer and is also available at • Connecting the printer http://support.lexmark.com. • Installing the printer software Additional setup and instructions for using the printer: User's Guide and Quick Reference Guide—The guides may be available on the Software and Documentation CD.
Page 10: Selecting A Location For The Printer
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Lexmark Support Web site— support: http://support.lexmark.com • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
Page 11: Printer Configurations
If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
Page 12: Understanding The Basic Functions Of The Scanner
Learning about the printer Printer control panel Automatic document feeder (ADF) ADF tray ADF bin Front door release button Standard 250‑sheet tray Optional 250‑ or 550‑sheet tray 100‑sheet multipurpose feeder Paper stop Standard bin Understanding the basic functions of the scanner •...
Page 13: Using The Adf And Scanner Glass
Learning about the printer Using the ADF and scanner glass Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents including two-sided (duplex) pages. Use the scanner glass for single‑page documents, book pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Page 14: Understanding The Printer Control Panel
Understanding the printer control panel Understanding the printer control panel Using the printer control panel Use the Display • View the printer status and messages. • Set up and operate the printer. Home button Go to the home screen. Tips Open a context-sensitive Help dialog.
Page 15: Understanding The Home Screen
Understanding the printer control panel Indicator light color and its corresponding printer status Indicator light Printer status The printer is off or in Hibernate mode. Blinking green The printer is warming up, processing data, or printing. Solid green The printer is on, but idle. Blinking red The printer requires user intervention.
Page 16: Using The Touch-Screen Buttons
Understanding the printer control panel Touch Access the File Transfer Protocol (FTP) menus and scan documents directly to an FTP server. Menu icon Access printer menus. Note: The menus are available only when the printer is in ready state. Status message bar •...
Page 17 Understanding the printer control panel Touch the Radio button Select or clear an item. Up arrow Scroll up. Down arrow Scroll down. Accept button Save a setting. Cancel button • Cancel an action or a selection. • Return to the previous screen. Other touch-screen buttons Touch Return to the home screen.
Page 18: Setting Up And Using The Home Screen Applications
Some applications are supported only in select printer models. • There may be additional solutions and applications available for purchase. For more information, visit www.lexmark.com or inquire at your point of purchase. Finding the IP address of the computer Note: Make sure that you know how your printer and computer are connected to the network (Ethernet or wireless).
Page 19: Finding The Ip Address Of The Printer
Setting up and using the home screen applications Click Advanced > TCP/IP. Look for IPv4 Address. Finding the IP address of the printer Note: Make sure your printer is connected to a network or to a print server. You can find the printer IP address: •...
Page 20: Understanding The Different Applications
Embedded Web Server, see “Accessing the Embedded Web Server” on page 19. For more information on configuring and using the home screen applications, do the following: Go to http://support.lexmark.com, and then do either of the following: • Click Business Solutions, and then select the name of the application.
Page 21: Setting Up Card Copy
Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Quickly and easily copy insurance, identification, and other wallet‑size cards.
Page 22: Using Myshortcut
Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Create shortcuts on the printer home screen, with settings for up to 25 frequently used copy, fax, or e- mail jobs.
Page 23: Setting Up Scan To Network
Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Scan a document and send it to a shared network folder. You can define up to 30 unique folder destinations.
Page 24: Setting Up Remote Operator Panel
Setting up and using the home screen applications To use the application, touch Scan to Network on the printer home screen, and then follow the instructions on the printer display. Setting up Remote Operator Panel This application shows the printer control panel on your computer screen and lets you interact with the printer control panel, even when you are not physically near the network printer.
Page 25 Setting up and using the home screen applications To export or import a configuration for multiple applications, do the following: Click Settings > Import/Export. Do either of the following: • To export a configuration file, click Export Embedded Solutions Settings File, and then follow the instructions on the computer screen to save the configuration file.
Page 26: Additional Printer Setup
Forms Barcode – Prescribe – IPDS – Printcryption • Printer hard disk • Lexmark Internal Solutions Ports (ISP) – Parallel 1284‑B interface – MarkNet N8350 802.11 b/g/n wireless printer server – MarkNet N8352 802.11 b/g/n wireless printer server – MarkNet N8130 10/100 fiber interface –...
Page 27: Accessing The Controller Board
Additional printer setup Accessing the controller board CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 28: Installing A Memory Card
Memory card connector Option card connector Printer hard disk connector Lexmark Internal Solutions Port connector Close the shield, and then the access door. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 29 Additional printer setup Align the notch (1) on the memory card with the ridge (2) on the connector. Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. Close the controller board shield, and then the controller board access door.
Page 30: Installing An Optional Card
Additional printer setup Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 31 Additional printer setup Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. Close the controller board shield, and then the controller board access door.
Page 32: Installing An Internal Solutions Port
Additional printer setup Installing an Internal Solutions Port The controller board supports one optional Lexmark Internal Solutions Port (ISP). Note: This task requires a flat‑head screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 33 Additional printer setup Lightly press the stop on the left side of the controller board access door, and then slide the access door to remove. Unpack the ISP kit. Note: Make sure to remove and discard the small cable attached to the white connector. ISP solution Screw to attach the ISP to the bracket ISP exterior cover...
Page 34 Additional printer setup Place the plastic bracket inside the ISP exterior cover until it clicks into place. Slide and push the ISP solution into the plastic bracket. Secure the ISP solution to the plastic bracket using the long screw.
Page 35 Additional printer setup Tighten the two screws on the end of the ISP solution. Attach the white plug of the ISP solution interface cable into the white receptacle on the ISP.
Page 36 Additional printer setup Slightly close the ISP exterior cover up to 65 degrees, and then slide the cover to attach. Run the ISP cable through the controller board shield.
Page 37 Additional printer setup Open the controller board shield using the green handle. Attach the blue plug of the ISP solution interface cable into the blue receptacle on the controller board. Note: If you have installed a printer hard disk, then you need to remove it. For more information, see “Removing a printer hard disk”...
Page 38: Installing A Printer Hard Disk
Additional printer setup Close the controller board shield. Close the ISP exterior cover. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see “Updating available options in the printer driver”...
Page 39 Additional printer setup Using a flat‑head screwdriver, loosen the screws. Insert the plug of the printer hard disk interface cable into the receptacle of the controller board. Note: The plug and the receptacle are color‑coded blue.
Page 40 Additional printer setup Align the screws on the printer hard disk to the slots on the controller board bracket, and then slide the printer hard disk onto the brackets. Tighten the two screws. Close the controller board shield, and then close the controller board access door. Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs.
Page 41: Removing A Printer Hard Disk
Additional printer setup Removing a printer hard disk Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. Access the controller board. For more information, see “Accessing the controller board”...
Page 42: Installing Hardware Options
If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. Install the printer and any hardware options you have purchased in the following order: •...
Page 43 Additional printer setup Unpack the tray, and then remove all packing material. Pull out the tray from the base. Remove any packing material from inside the tray. Insert the tray into the base. Place the tray near the printer. Align the printer with the tray, and then slowly lower the printer into place. Note: Optional trays lock together when stacked.
Page 44 Additional printer setup Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer. Notes: • When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs.
Page 45: Attaching Cables
Additional printer setup Attaching cables CAUTION—POTENTIAL INJURY: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm.
Page 46: Setting Up The Printer Software
From the Software and Documentation CD that came with your printer. • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the software installer package.
Page 47: For Windows Users
Additional printer setup For Windows users Open the printers folder. In Windows 8 From the Search charm, type run, and then navigate to: Apps list > Run > type control printers > OK In Windows 7 or earlier Click or click Start, and then click Run. In the Start Search or Run dialog, type control printers.
Page 48: Networking
From the Software and Documentation CD that came with your printer. • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the software installer package.
Page 49 Additional printer setup In Windows 7 or earlier Click or click Start, and then click Run. In the Start Search or Run dialog, type D:\setup.exe. Press Enter, or click OK. Note: D is the letter of your CD or DVD drive. Click Install, and then follow the instructions on the computer screen.
Page 50: Preparing To Set Up The Printer On A Wireless Network
Additional printer setup – This feature is supported only in Mac OS X version 10.5. From the Apple menu, navigate to: System Preferences > Print & Fax Click +, and then navigate to: AppleTalk > select your printer > Add Preparing to set up the printer on a wireless network Notes: •...
Page 51: Connecting The Printer Using The Wireless Setup Wizard
Additional printer setup – To find the WPA/WPA2 preshared key or passphrase for the wireless network, see the documentation that came with the access point, see the Embedded Web Server associated with the access point, or consult your system support person. Connecting the printer using the Wireless Setup Wizard Before you begin, make sure that: •...
Page 52: Connecting The Printer To A Wireless Network Using The Embedded Web Server
Additional printer setup Using the Personal Identification Number (PIN) method From the printer control panel, navigate to: > Network/Ports > Network [x] > Network [x] Setup > Wireless > Wireless Connection Setup > Wi‑Fi Protected Setup > Start PIN Method Copy the eight‑digit WPS PIN.
Page 53: Changing Port Settings After Installing A New Network Internal Solutions Port
Changing port settings after installing a new network Internal Solutions Port When a new Lexmark Internal Solutions Port (ISP) is installed in the printer, the printer configurations on computers that access the printer must be updated since the printer will be assigned a new IP address. All computers that access the printer must be updated with this new IP address.
Page 54: Setting Up Serial Printing
Obtain a copy of the software installer package. • From the Software and Documentation CD that came with your printer • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system...
Page 55 Additional printer setup Double‑click the software installer package. Wait for the installation dialog to appear. If you are using the Software and Documentation CD and the installation dialog does not appear, then do the following: In Windows 8 From the Search charm type run, and then navigate to: Apps list >...
Page 56: Verifying Printer Setup
Additional printer setup Click OK, and then close all the dialogs. Print a test page to verify printer installation. Verifying printer setup When all hardware and software options are installed and the printer is turned on, verify that the printer is set up correctly by printing the following: •...
Page 57: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 227 and “Storing paper” on page 74. Setting the paper size and type From the home screen navigate to: >...
Page 58 Loading paper and specialty media Squeeze and then slide the width guide tab to the correct position for the size of the paper you are loading.
Page 59 Loading paper and specialty media Squeeze and then slide the length guide tab to the correct position for the size of the paper you are loading. Notes: • For some paper sizes like letter, legal, and A4, squeeze and slide the length guide tab backward to accommodate their length.
Page 60 Loading paper and specialty media Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack.
Page 61 Loading paper and specialty media Notes: • Load with the printable side facedown when using recycled or preprinted paper. • Load prepunched paper with the holes on the top edge toward the front of the tray. • Load letterhead facedown, with the top edge of the sheet toward the front of the tray. For two‑sided printing, load letterhead faceup with the bottom edge of the sheet toward the front of the tray.
Page 62: Loading The Multipurpose Feeder
Loading paper and specialty media Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, paper labels, and envelopes. You can also use it for single‑page print jobs on letterhead. Open the multipurpose feeder.
Page 63 Loading paper and specialty media Pull the extender gently so that the multipurpose feeder is fully extended and open. Squeeze the tab on the left width guide, and then move the guides for the paper you are loading. Prepare the paper or specialty media for loading. •...
Page 64 Loading paper and specialty media • Flex the stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level surface. Load the paper or specialty media. Notes: • Do not force paper or specialty media into the multipurpose feeder. •...
Page 65 Loading paper and specialty media Note: When loading A6‑size paper, make sure the multipurpose feeder extender rests lightly against the edge of the paper so that the last few sheets of paper remain in place. • Load letterhead faceup with the top edge entering the printer first. For two‑sided (duplex) printing, load letterhead facedown with the bottom edge entering the printer first.
Page 66: Linking And Unlinking Trays
Loading paper and specialty media • Load envelopes with the flap on the left side facedown. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. From the printer control panel, set the paper size and paper type in the Paper menu to match the paper or specialty media loaded in the multipurpose feeder.
Page 67: Creating A Custom Name For A Paper Type
Loading paper and specialty media Creating a custom name for a paper type Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 68: Configuring A Custom Name
Loading paper and specialty media Using the printer control panel From the home screen, navigate to: > Paper Menu > Custom Types Select a custom paper type name, and then select a paper type Note: Paper is the factory default paper type for all user‑defined custom names. Touch Configuring a custom name Using the Embedded Web Server...
Page 69: Paper And Specialty Media Guide
Paper and specialty media guide Paper and specialty media guide Using specialty media Tips on using letterhead • Use letterhead designed specifically for laser printers. • Print samples on the letterhead being considered for use before buying large quantities. • Before loading letterhead, flex, fan, and straighten the stack to prevent sheets from sticking together.
Page 70: Tips On Using Labels
Print samples on the labels being considered for use before buying large quantities. Note: Use only paper label sheets. Vinyl, pharmacy, and two‑sided labels are not supported. For more information on label printing, characteristics, and design, see the Card Stock & Label Guide available at http://support.lexmark.com. When printing on labels: •...
Page 71: Paper Guidelines
Paper and specialty media guide • Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprinting introduces semi‑liquid and volatile components into the printer. • Use grain short card stock when possible. Paper guidelines Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the paper or specialty media before buying large quantities.
Page 72: Fiber Content
(electrophotographic) printers. While no blanket statement can be made that all recycled paper will feed well, Lexmark consistently tests papers that represent recycled cut size copier papers available on the global market. This scientific testing is conducted with rigor and discipline.
Page 73 Lexmark concerns itself with the responsible use of paper in general based on life cycle assessments of its products. To gain a better understanding of the impact of printers on the environment, the company commissioned a number of life cycle assessments and found that paper was identified as the primary contributor (up to 80%) of carbon emissions caused throughout the entire life of a device (from design to end-of-life).
Page 74: Supported Paper Sizes, Types, And Weights
Paper and specialty media guide For more information about Lexmark, visit www.lexmark.com. General sustainability-related information can be found at the Environmental Sustainability link. Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent. Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative humidity...
Page 75 Paper and specialty media guide Paper size and dimension Standard Optional 250‑ or Multipurpose Scanner Duplex 250‑sheet tray 550‑sheet tray feeder glass mode Legal 215.9 x 355.6 mm (8.5 x 14 in.) Executive 184.2 x 266.7 mm (7.25 x 10.5 in.) Oficio (México) 215.9 x 340.4 mm (8.5 x 13.4 in.)
Page 76: Supported Paper Types And Weights
Paper and specialty media guide Paper size and dimension Standard Optional 250‑ or Multipurpose Scanner Duplex 250‑sheet tray 550‑sheet tray feeder glass mode Other Envelope 85.7 x 165 mm to 215.9 x 355.6 mm (3.375 x 6.50 in. to 8.5 x 14 in.) Universal is supported in duplex mode only if the width is at least 210 mm (8.27 in.) and the length is at least 279.4 mm (11 in.).
Page 77: Printing
Printing Printing Printing forms and a document Printing forms Use the Forms and Favorites application to quickly and easily access frequently used forms or other information that is regularly printed. Before you can use this application, first set it up on the printer. For more information, see “Setting up Forms and Favorites”...
Page 78: Printing From A Flash Drive
Printing Adjusting toner darkness Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 79: Supported Flash Drives And File Types
Printing Notes: • A flash drive icon appears on the printer home screen when a flash drive is inserted. • If you insert the flash drive when the printer requires attention, such as when a jam has occurred, then the printer ignores the flash drive.
Page 80: Printing Confidential And Other Held Jobs
Printing Recommended flash drives File type Documents: • Lexar JumpDrive FireFly (512MB and 1GB) • .pdf • SanDisk Cruzer Micro (512MB and 1GB) • .xps • Sony Micro Vault Classic (512MB and 1GB) Images: • .dcx • .gif • .jpeg or .jpg •...
Page 81: Modifying Confidential Print Settings
Printing Touch Printing confidential and other held jobs Note: Confidential and Verify print jobs are automatically deleted from memory after printing. Repeat and Reserve jobs are held in the printer until you delete them. For Windows users With a document open, click File > Print. Click Properties, Preferences, Options, or Setup.
Page 82: Printing Information Pages
Printing • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Configuration > Other Settings tab > Security > Confidential Print Setup. Modify the settings: • Set a maximum number of PIN entry attempts. When a user exceeds that number, all of the jobs for that user are deleted.
Page 83: For Macintosh Users
Printing In Windows 8 From the Search charm, type run, and then navigate to: Apps list > Run > type control printers > OK In Windows 7 or earlier Click or click Start, and then click Run. In the Start Search or Run dialog, type control printers. Press Enter, or click OK.
Page 84: Copying
Copying Copying Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents including two-sided (duplex) pages. Use the scanner glass for single-page documents, book pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Making copies Making a quick copy Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Page 85: Copying Photos
Copying • The ADF indicator light comes on when the paper is loaded properly. Adjust the paper guides. From the home screen, navigate to: Copy > specify the copy settings > Copy It Copying using the scanner glass Place an original document facedown on the scanner glass in the upper left corner. From the home screen, navigate to: Copy >...
Page 86: Customizing Copy Settings
Copying Navigate to: Copy to > select the tray that contains transparencies > Copy It If there are no trays that support transparencies, then navigate to: Manual Feeder > select the size of the transparencies > Transparency Load transparencies into the multipurpose feeder, and then touch Copy It. Copying on letterhead Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Page 87: Copying Different Paper Sizes
Copying Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 88: Reducing Or Enlarging Copies
Copying Copying on both sides of the paper (duplexing) Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 89: Collating Copies
Copying • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides. From the home screen, navigate to: Copy > Content Touch the button that best represents the content type of the document you are copying. •...
Page 90: Placing Separator Sheets Between Copies
Copying From the home screen, navigate to: Copy > enter the number of copies > Collate > select the preferred order of pages > > Copy It Placing separator sheets between copies Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: •...
Page 91: Placing Information On Copies
Copying From the home screen, navigate to: Copy > Paper Saver > select the output you want > > Copy It Note: If Paper Saver is set to Off, then the Print Page Borders option is unavailable. Placing information on copies Placing a header or footer on pages Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Page 92: Canceling A Copy Job
Copying Canceling a copy job Canceling a copy job while the original document is in the ADF When the ADF begins processing a document, touch Cancel Job on the printer control panel. Canceling a copy job while copying pages using the scanner glass From the home screen, touch Cancel Job.
Page 93 Copying Scale This option lets you scale the document from 25% to 400% of the original document size. You can also set automatic scaling. • When copying to a different paper size, such as from legal‑size to letter‑size paper, set the “Copy from” and “Copy to”...
Page 94: Save As Shortcut
Copying Advanced Duplex This option lets you specify the document orientation, whether documents are one-sided or two-sided, and how documents are bound. Save As Shortcut This option lets you save the current settings by assigning a shortcut name. Note: Selecting this option automatically assigns the next available shortcut number. Margin Shift This option lets you increase or reduce the size of the margin of a page by shifting the scanned image.
Page 95: Advanced Imaging
Copying Paper Saver This option lets you print two or more pages of an original document on the same page. Paper Saver is also called N- up printing where N stands for the number of pages. For example, 2-up would print two pages of your document on a single page, and 4-up would print four pages of your document on a single page.
Page 96: E-Mailing
E-mailing E-mailing Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). You can use the printer to e‑mail scanned documents to one or more recipients. There are three ways to send an e‑mail from the printer.
Page 97: E-Mailing A Document
E-mailing Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings.
Page 98 E-mailing Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 99: Customizing E-Mail Settings
E-mailing From the home screen, navigate to: E-mail > Recipient(s) > > type the name of the recipient > Touch the name of the recipient. To search for additional recipients, touch New Search, and then type the name of the next recipient. Touch >...
Page 100: Canceling An E-Mail
E-mailing • JPEG—Create and attach a separate file for each page of your original document, viewable by most Web browsers and graphics programs. • XPS—Create a single XML Paper Specification (XPS) file with multiple pages, viewable using an Internet Explorer- hosted viewer and the .NET Framework, or by downloading a third‑party standalone viewer.
Page 101 E-mailing Darkness This option lets you adjust how light or dark your scanned documents are in relation to the original document. Resolution This option lets you adjust the output quality of your e-mail. Increasing the image resolution increases the e-mail file size and the time needed to scan your original document.
Page 102: Page Setup
E-mailing Page Setup This option lets you change the following settings: • Sides (Duplex)—This specifies if the original document is printed on only one side or on both sides of the paper. This also identifies what needs to be scanned for inclusion in the e-mail. •...
Page 103: Faxing
Faxing Faxing Note: The fax function is available only in select printer models. Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents including two-sided (duplex) pages. Use the scanner glass for single-page documents, book pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Page 104: Initial Fax Setup
Faxing Initial fax setup Many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottom of each transmitted page, or on the first page of the transmission: fax name (identification of the business, other entity, or individual sending the message) and fax number (telephone number of the sending fax machine, business, other entity, or individual).
Page 105: Choosing A Fax Connection
Faxing Choosing a fax connection Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line To connect: Connect one end of the telephone cable that came with the printer to the port of the printer. Connect the other end of the telephone cable to an active analog wall jack.
Page 106 Faxing Setup 2: Printer is sharing the line with an answering machine Connected to the same telephone wall jack PHONE LINE To connect: Connect one end of the telephone cable that came with the printer to the port of the printer. Connect the other end of the telephone cable to an active analog wall jack.
Page 107 Faxing Connected to different wall jacks PHONE LINE To connect: Connect one end of the telephone cable that came with the printer to the port of the printer. Connect the other end of the telephone cable to an active analog wall jack. Tips for this setup: •...
Page 108 Faxing Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service To connect: Connect one end of the telephone cable that came with the printer to the port of the printer. Connect the other end of the telephone cable to an active analog wall jack. Connect the telephone to the port of the printer.
Page 109 Faxing Scenario 2: Digital Subscriber Line (DSL) A Digital Subscriber Line splits your regular telephone line into two channels: voice and Internet. Telephone and fax signals travel through the voice channel, and Internet signals pass through the other channel. This way, you can use the same line for analog voice calls (including faxes) and digital Internet access.
Page 110 Faxing Scenario 3: VoIP telephone service To connect: Connect one end of the telephone cable that came with the printer to the port of the printer. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. Note: The port labeled Phone Line 2 or Fax Port is not always active.
Page 111 Faxing Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem Connect one end of the telephone cable that came with your printer to the port of the printer. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. Note: The port labeled Phone Line 2 or Fax Port is not always active.
Page 112 Faxing Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the facility Connect one end of the telephone cable that came with your printer to the port of the printer. Connect the other end of the telephone cable to an active analog telephone wall jack. Connect your analog telephone to the port of the printer.
Page 113 If you are using a telephone adapter or a facility that has a cascaded or serial wiring scheme, then do not remove the adapter plug from the port of the printer. Part name Part number Lexmark adapter plug 40X8519...
Page 114 Faxing Connecting the printer to a non‑RJ‑11 wall jack LINE Connect one end of the telephone cable that came with printer to the port of the printer. Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to the wall jack. If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device has a non‑RJ‑11 connector, then connect it directly to the telephone adapter.
Page 115 Faxing Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. N F N Connect the printer to any of the N ports. N F N PHONE LINE...
Page 116: Connecting To A Distinctive Ring Service
Faxing Connect one end of the telephone cable that came the printer to the port of the printer. Connect the other end of the telephone cable to the RJ‑11 adapter, and then connect the adapter to an N port. If you want to connect a telephone and answering machine to the same wall jack, then connect the devices as shown.
Page 117: Sending A Fax
Faxing In the Fax Name field, type the name to be printed on all outgoing faxes. In the Fax Number field, enter the printer fax number. Click Submit. Setting the date and time You can set the date and time so that they are printed on every fax you send. Open a Web browser, and then type the printer IP address in the address field.
Page 118: Sending A Fax Using The Computer
Faxing Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 119: Sending A Fax Using The Address Book
Faxing Sending a fax using a shortcut number Fax shortcuts are like the speed dial numbers on a telephone or a fax machine. A shortcut number (1–999) can contain a single recipient or multiple recipients. Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: •...
Page 120: Creating Shortcuts
Faxing From the home screen, navigate to: Fax > enter the fax number > Options > Delayed Send Note: If Fax Mode is set to Fax Server, then the Delayed Send button does not appear. Faxes waiting for transmission are listed in the fax queue. Specify the time the fax will be transmitted, and then touch Touch Fax It.
Page 121: Customizing Fax Settings
Faxing Type a unique name for the shortcut, and then touch Verify that the shortcut name and number are correct, and then touch OK. If the name or number is incorrect, then touch Cancel, and then reenter the information. Customizing fax settings Changing the fax resolution Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Page 122: Canceling An Outgoing Fax
Faxing • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > Reports. Click Fax Job Log or Fax Call Log. Blocking junk faxes Open a Web browser, and then type the printer IP address in the address field. Notes: •...
Page 123: Holding And Forwarding Faxes
Faxing Holding and forwarding faxes Holding faxes This option lets you hold received faxes from printing until they are released. Held faxes can be released manually or at a scheduled day or time. Open a Web browser, and then type the printer IP address in the address field. Notes: •...
Page 124: Understanding The Fax Options
Faxing Understanding the fax options Content This option lets you specify the content type and source of the original document. Select from the following content types: • Graphics—The original document is mostly business‑type graphics, such as pie charts, bar charts, and animations. •...
Page 125: Delayed Send
Faxing Custom Job This option lets you combine multiple scan jobs into a single job and appears only when a working printer hard disk is installed. Scan Preview This option lets you view the first page of the image before it is included in the fax. When the first page is scanned, the scanning is paused and a preview image appears.
Page 126: Scanning
Scanning Scanning Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). The scanner lets you scan documents directly to a computer or a flash drive. The computer does not have to be directly connected to the printer for you to receive Scan to PC images.
Page 127 Scanning Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents including Use the scanner glass for single-page documents, book pages, small two-sided (duplex) pages. items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). The scanner lets you scan documents directly to a File Transfer Protocol (FTP) server.
Page 128 Scanning Scanning to an FTP address You can use the printer to send scanned documents to an FTP address in a number of ways. You can type the FTP address, use a shortcut number, or use the address book. You can also use the Multi Send, Scan to Network, or MyShortcut application from the printer home screen.
Page 129: Scanning To A Computer Or Flash Drive
Scanning Scanning to a computer or flash drive Automatic Document Feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Page 130: Setting Up Scan To Computer
Scanning Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 131: Understanding The Scan Options
Scanning From the printer control panel, touch Scan to Computer and then select from the following options: • Scan—Scan and save the document directly to a selected location on the computer. • Scan for Print—Scan and automatically print the document. •...
Page 132: Original Size
Scanning Save As Shortcut This option lets you save the current settings as a shortcut by assigning a shortcut name. Note: Selecting this option automatically assigns the next available shortcut number. Original Size This option lets you set the paper size of the documents you are going to scan. When Original Size is set to Mixed Sizes, you can scan an original document that contains mixed paper sizes (letter‑...
Page 133 Scanning • Newspaper—The original document is from a newspaper. • Other—The original document was printed using an alternate or unknown printer. • Photo/Film—The original document is a photo from film. • Press—The original document was printed using a printing press. Page Setup This option lets you change the following settings: •...
Page 134: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menus list Paper Menu Reports Network/Ports Security Settings Default Source Menu Settings Page Active NIC Confidential Print General Settings Paper Size/Type Device Statistics Disk Wiping Copy Settings Standard Network Configure MP Security Audit Log Fax Settings Network Setup Page Standard USB...
Page 135: Paper Menu
Understanding the printer menus Paper menu Default Source menu Default Source Set a default paper source for all print jobs. Tray [x] Notes: MP Feeder • Tray 1 (standard tray) is the factory default setting. Manual Paper • From the Paper menu, set Configure MP to “Cassette” for MP Feeder to Manual Envelope appear as a menu setting.
Page 136 Understanding the printer menus MP Feeder Size Specify the size of the paper loaded in the multipurpose feeder. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 • From the Paper menu, set Configure MP to “Cassette” for MP Feeder Letter Size to appear as a menu item.
Page 137 Understanding the printer menus Manual Paper Size Specify the size of the paper being manually loaded. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Manual Paper Type Specify the type of the paper being manually loaded.
Page 138: Configure Mp Menu
Understanding the printer menus Configure MP menu Configure MP Determine when the printer selects paper from the multipurpose feeder. Cassette Notes: Manual • Cassette is the factory default setting. Cassette configures the First multipurpose feeder as the automatic paper source. •...
Page 139 Understanding the printer menus Labels Texture Specify the relative texture of the labels loaded. Smooth Note: Normal is the factory default setting. Normal Rough Bond Texture Specify the relative texture of the bond paper loaded. Smooth Note: Rough is the factory default setting. Normal Rough Envelope Texture...
Page 140: Paper Weight Menu
Understanding the printer menus Paper Weight menu Plain Weight Specify the relative weight of the plain paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Card Stock Weight Specify the relative weight of the card stock loaded. Light Note: Normal is the factory default setting.
Page 141: Paper Loading Menu
Understanding the printer menus Colored Weight Specify the relative weight of the colored paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Light Weight Specify that the relative weight of the paper loaded is light. Light Heavy Weight Specify the relative weight of the paper loaded is heavy.
Page 142: Custom Types Menu
Understanding the printer menus Light Loading Determine and set two‑sided printing for all print jobs that specify Light as the paper type. Duplex Heavy Loading Determine and set two‑sided printing for all print jobs that specify Heavy as the paper type. Duplex Custom [x] Loading Determine and set two‑sided printing for all print jobs that specify...
Page 143: Custom Scan Sizes Menu
Understanding the printer menus Custom Scan Sizes menu Custom Scan Size [x] Specify a custom scan size name and page orientation. Scan Size Name Notes: Width • The custom scan size name replaces Custom Scan Size [x] in the printer Height menus.
Page 144: Reports Menu
Understanding the printer menus Feed Direction Specify the feed direction if the paper can be loaded in either direction. Short Edge Notes: Long Edge • Short Edge is the factory default setting. • Long Edge appears only when the longest edge is shorter than the maximum width supported in the tray.
Page 145: Network/Ports Menu
Understanding the printer menus Fax Shortcuts Print a report containing information about fax shortcuts. FTP Shortcuts Print a report containing information about FTP shortcuts. Profiles List Print a list of profiles stored in the printer. Print Fonts Print a report of all the fonts available for the printer language currently set in the printer.
Page 146 Understanding the printer menus PS SmartSwitch Set the printer to automatically switch to PS emulation when a print job requires it, regardless of the default printer language. Notes: • On is the factory default setting. • If PS SmartSwitch is disabled, then the printer does not examine incoming data and uses the default printer language specified in the Setup menu.
Page 147: Network Card Menu
Understanding the printer menus Reports menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Reports • Network/Ports > Network [x] > Network [x] Setup > Reports Print Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address. Network Card menu To access the menu, navigate to either of the following: •...
Page 148 Understanding the printer menus Netmask View or change the current TCP/IP netmask. Gateway View or change the current TCP/IP gateway. Enable DHCP Specify the DHCP address and parameter assignment. Note: On is the factory default setting. Enable RARP Specify the RARP address assignment setting. Note: Off is the factory default setting.
Page 149: Ipv6 Menu
Understanding the printer menus IPv6 menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > IPv6 • Network/Ports > Network [x] > Network [x] Setup > IPv6 Note: This menu is available only in network printers or printers that are attached to print servers. Enable IPv6 Enable IPv6 in the printer.
Page 150: Appletalk Menu
Understanding the printer menus Network Mode Specify the network mode. BSS Type Notes: Infrastructure • Infrastructure is the factory default setting. This lets the printer Ad hoc access a network using an access point. • Ad hoc configures a wireless connection directly between the printer and a computer.
Page 151: Standard Usb Menu
Understanding the printer menus Standard USB menu PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Notes: • On is the factory default setting. •...
Page 152: Smtp Setup Menu
Understanding the printer menus Job Buffering Temporarily store print jobs in the printer hard disk before printing. Notes: • Off is the factory default setting. Auto • On buffers jobs on the printer hard disk. • Auto buffers print jobs only if the printer is busy processing data from another input port.
Page 153 Understanding the printer menus Use SSL Set the printer to use SSL for increased security when connecting to the SMTP server. Disabled Negotiate Notes: Required • Disabled is the factory default setting. • When the Negotiate setting is used, the SMTP server determines if SSL will be used.
Page 154: Security Menu
Understanding the printer menus Security menu Miscellaneous Security Settings menu Login Restrictions Limit the number and time frames of failed login attempts from the printer control panel before all users are locked out. Login Failures Failure Time Frame Notes: Lockout Time •...
Page 155: Disk Wiping Menu
Understanding the printer menus Repeat Job Expiration Set a time limit on how long the printer stores print jobs. 1 hour 4 hours 24 hours 1 week Verify Job Expiration Set a time limit on how long the printer stores print jobs needing verification. 1 hour 4 hours 24 hours...
Page 156: Security Audit Log Menu
Understanding the printer menus Security Audit Log menu Export Log Let an authorized user export the audit log. Notes: • To export the audit log from the printer control panel, a flash drive must be attached to the printer. • The audit log can be downloaded from the Embedded Web Server and saved on a computer.
Page 157: Settings Menu
Understanding the printer menus Settings menu General Settings menu Display Language Set the language of the text appearing on the printer display. English Note: Not all languages are available for all printers, and you may Francais need to install special hardware for those languages to appear. Deutsch Italiano Espanol...
Page 158 Understanding the printer menus Quiet Mode Reduce the amount of noise produced by the printer. Notes: • Off is the factory default setting. This supports the performance specifications for your printer. • On configures the printer to produce as little noise as possible.
Page 159 Understanding the printer menus Paper Sizes Specify the unit of measurement for paper sizes. Notes: Metric • US is the factory default setting. • The initial setting is determined by your country or region selection in the initial setup wizard. Scan to PC Port Range Specify a valid port range for printers behind a port blocking firewall.
Page 160 Understanding the printer menus Displayed Information (continued) Customize the displayed information for Black Toner and PC Kit. Black Toner Select from the following options: PC Kit When to display Do not display Display Message to display Default Alternate Default [text entry] Alternate [text entry] Notes:...
Page 161 Understanding the printer menus Home screen customization Change the icons and buttons that appear on the home screen. Change Language For each icon or button, select from the following options: Copy Display Copy shortcuts Do not display Notes: Fax shortcuts •...
Page 162 Understanding the printer menus Allow Background Removal Specify whether image background removal is allowed in copy, fax, e‑mail, FTP, or scan‑to‑flash‑drive jobs. Note: On is the factory default setting. The background of the image will be removed. Allow Custom Job Scans Scan multiple jobs to one file.
Page 163 Understanding the printer menus Timeouts Set the amount of time in minutes the printer waits after a job is printed before it goes into a reduced power state. Sleep Mode Disabled Notes: 1–120 • 30 is the factory default setting. •...
Page 164 Understanding the printer menus Timeouts Set the amount of time in seconds the printer waits to receive an end‑of‑job message before canceling the remainder of the print Print Timeout job. Disabled 1–255 Notes: • 90 is the factory default setting. •...
Page 165 Understanding the printer menus Print Recovery Specify whether the printer reprints jammed pages. Jam Recovery Notes: • Auto is the factory default setting. The printer reprints jammed pages unless the memory required to hold the Auto pages is needed for other printer tasks. •...
Page 166: Copy Settings Menu
Understanding the printer menus Copy Settings menu Content Type Specify the content of the original document. Text Note: Text/Photo is the factory default setting. Graphics Text/Photo Photo Content Source Specify how the original document was produced. Black/White Laser Note: Black/White Laser is the factory default setting. Color Laser Inkjet Photo/Film...
Page 167 Understanding the printer menus Original Size Specify the paper size of the original document. Letter Notes: Legal • Letter is the U.S. factory default setting. Executive • A4 is the international factory default setting. Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes JIS B5 Custom Scan Size [x]...
Page 168 Understanding the printer menus Header/Footer Specify the header or footer information and its location on the page. [Location] For the location, select from the following options: • Top left Date/Time • Top middle Page number • Top right Custom text •...
Page 169: Fax Settings Menu
Understanding the printer menus Mirror Image Create a mirror image of the original document. Note: Off is the factory default setting. Negative Image Create a negative image of the original document. Note: Off is the factory default setting. Shadow Detail Adjust the amount of shadow detail visible on a copy.
Page 170 Understanding the printer menus Memory Use Define the allocation of non-volatile memory between sending and receiving fax jobs. All receive Notes: Mostly receive • Equal is the factory default setting. This splits the memory for sending and Equal receiving fax jobs into equal amounts. Mostly send •...
Page 171 Understanding the printer menus Fax Cover Page Configure the fax cover page. Fax Cover Page Notes: Off by default • “Off by default” is the factory default setting for Fax Cover Page option. On by default • Off is the factory default setting for the “Include to Field,” “Include from Field,” Never use “Include Message Field,”...
Page 172 Understanding the printer menus Original Size Specify the paper size of the original document. Letter Note: Mixed Sizes is the U.S. factory default setting. A4 is the international factory Legal default setting. Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes JIS B5 Custom Scan Size [x]...
Page 173 Understanding the printer menus Dialing Prefix Rules Establish a dialing prefix rule. Prefix Rule [x] Automatic Redial Specify the number of times the printer tries to send the fax to a specified number. 0–9 Note: 5 is the factory default setting. Redial frequency Specify the number of minutes between redials.
Page 174 Understanding the printer menus Background Removal Adjust the amount of background visible on a scanned image. ‑4 to 4 Note: 0 is the factory default setting. Contrast Specify the contrast in the scanned image. 0–5 Note: “Best for content” is the factory default setting. Best for content Mirror Image Create a mirror image of the original document.
Page 175 Understanding the printer menus Rings to Answer Specify the number of rings before answering an incoming fax job. 1–25 Note: 3 is the factory default setting. Auto Reduction Scale an incoming fax job so that it fits the size of the paper loaded in the designated fax source.
Page 176 Understanding the printer menus Forward to Shortcut Enter the shortcut number which matches the recipient type (Fax, E-mail, FTP, LDSS, or eSF). Note: You can enter up to 16 characters. Block No Name Fax Enable blocking of incoming faxes sent from devices with no station ID or fax ID specified.
Page 177: E‑Mail Settings Menu
Understanding the printer menus Speaker Settings menu items and their descriptions Speaker Mode Specify the mode of the speaker. Always Off Notes: On until Connected • On until Connected is the factory default setting. A sound is issued until the fax Always On connection is made.
Page 178 Understanding the printer menus E‑mail Server Setup Specify the maximum e-mail size in kilobytes. Max E‑mail size Note: E-mails above the specified size are not sent. 0–65535 KB E‑mail Server Setup Send a message when an e-mail is greater than the configured size limit. Size Error Message Note: You can enter up to 1024 characters.
Page 179 Understanding the printer menus Resolution Specify the resolution of the scan in dots per inch. 75 dpi Note: “150 dpi” is the factory default setting. 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Darkness Lighten or darken the output. 1–9 Note: 5 is the factory default setting.
Page 180 Understanding the printer menus JPEG Quality Set the quality of a JPEG photo image in relation to file size and quality of the image. Best for content Notes: 5–90 • “Best for content” is the factory default setting. • 5 reduces the file size and quality of the image. •...
Page 181 Understanding the printer menus Scan Preview Specify whether or not a preview will appear on the display for scan jobs. Notes: • Off is the factory default setting. • This menu item appears only when a formatted, working printer hard disk is installed.
Page 182: Ftp Settings Menu
Understanding the printer menus FTP Settings menu Format Specify the format of the file for FTP sending. PDF (.pdf) Note: PDF (.pdf) is the factory default setting. Secure PDF (.pdf) TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Version Set the version level of the PDF file for FTP sending. 1.2–1.6 Note: 1.5 is the factory default setting.
Page 183 Understanding the printer menus Original Size Specify the paper size of the original document. Letter Notes: Legal • Letter is the U.S. factory default setting. Executive • A4 is the international factory default setting. Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes JIS B5 Custom Scan Size [x]...
Page 184 Understanding the printer menus Use Multi‑Page TIFF Provide a choice between single-page TIFF files and multiple‑page TIFF files. For a multiple-page scan‑to‑FTP job, either one TIFF file is created containing all the pages, or multiple TIFF files are created with one file for each page of the job. Notes: •...
Page 185: Flash Drive Menu
Understanding the printer menus Shadow Detail Adjust the amount of shadow detail visible on a scanned image. ‑4 to 4 Note: 0 is the factory default setting. Fix Scan Skew Correct slight skew in the scanned image. Auto Notes: • Off is the factory default setting.
Page 186 Understanding the printer menus Content Source Specify how the original document was produced. Black/White Laser Note: Black/White Laser is the factory default setting. Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Resolution Specify the resolution of the scan in dots per inch (dpi). 75 dpi Note: “150 dpi”...
Page 187 Understanding the printer menus Sides (Duplex) Specify the page orientation of text and graphics. Notes: Long edge • Off is the factory default setting. Short edge • “Long edge” assumes binding along the long edge of the page (left edge for portrait and top edge for landscape).
Page 188 Understanding the printer menus Background Removal Adjust the amount of background visible on a copy. ‑4 to 4 Note: 0 is the factory default setting. Contrast Specify the contrast of the scanned image. 0–5 Note: “Best for content” is the factory default setting. Best for content Mirror Image Create a mirror image of the original document.
Page 189 Understanding the printer menus Sides (Duplex) Specify whether prints are on one side or on both sides of the page. 1 sided Note: “1 sided” is the factory default setting. 2 sided Duplex Binding Define binding for duplexed pages in relation to the page orientation of the printed document. Long Edge Notes: Short Edge...
Page 190: Print Settings
Understanding the printer menus Blank Pages Specify whether blank pages are inserted in a print job. Do Not Print Note: Do Not Print is the factory default setting. Print Print Settings Setup menu Printer Language Set the printer language. PCL Emulation Notes: PS Emulation •...
Page 191: Finishing Menu
Understanding the printer menus Download Target Set the storage location for downloads. Notes: Flash • RAM is the factory default setting. Storing downloads in the Disk RAM is temporary. • Storing downloads in flash memory or on a printer hard disk places them in permanent storage.
Page 192 Understanding the printer menus Duplex Binding Define the way two‑sided pages are bound and printed. Long Edge Notes: Short Edge • Long Edge is the factory default setting. This assumes binding along the long edge of the page (left edge for portrait and top edge for landscape). •...
Page 193: Quality Menu
Understanding the printer menus Paper Saver Ordering Specify the order in which pages are printed on a single sheet when using Paper Saver. Horizontal Notes: Reverse Horizontal • Horizontal is the factory default setting. Reverse Vertical • Positioning depends on the number of pages and whether they are in portrait Vertical or landscape orientation.
Page 194: Job Accounting Menu
Understanding the printer menus Enhance Fine Lines Enable a print mode preferable for files such as architectural drawings, maps, electrical circuit diagrams, and flow charts. Notes: • Off is the factory default setting. • You can set this option from the printer software. For Windows users, click File > Print, and then click Properties, Preferences, Options, or Setup.
Page 195: Utilities Menu
Understanding the printer menus Disk Near Full Action Determine and set how the printer responds when the printer hard disk is nearly full. None Notes: E‑mail Current Log • None is the factory default setting. E‑mail & Delete Current Log •...
Page 196 Understanding the printer menus Format Flash Format the flash memory. Warning—Potential Damage: Do not turn off the printer while the flash memory is being formatted. Notes: • Yes deletes all data stored in flash memory. • No cancels the format request. •...
Page 197: Postscript Menu
Understanding the printer menus Annotations Print annotations in a PDF. Do Not Print Note: Do Not Print is the factory default setting. Print PostScript menu Print PS Error Print a page containing the PostScript error. Note: Off is the factory default setting. Lock PS Startup Mode Disable the SysStart file.
Page 198 Understanding the printer menus PCL Emulation Settings Change the point size for scalable typographic fonts. Point Size Notes: 1.00–1008.00 • 12 is the factory default setting. • Point size refers to the height of the characters in the font. One point equals approximately 0.014 of an inch.
Page 199 Understanding the printer menus Tray Renumber Configure the printer to work with printer software or programs that use different source assignments for trays and feeders. Assign MP Feeder Notes: None • “Off” is the factory default setting. 0–199 • “None” ignores the Select Paper Feed command. This option appears only Assign Tray [x] when it is selected by the PCL 5e interpreter.
Page 200: Html Menu
Understanding the printer menus HTML menu Font Name Joanna MT Set the default font for HTML documents. Albertus MT Letter Gothic Note: The Times font is used in HTML documents that do not Antique Olive Lubalin Graph specify a font. Apple Chancery Marigold Arial MT...
Page 201: Help Menu
The Help menu consists of a series of Help pages that are stored in the multifunction printer (MFP) as PDF files. They contain information about using the printer and performing various tasks, including copying, scanning, and faxing. English, French, German, and Spanish translations are stored in the printer. Other translations are available at http://support.lexmark.com. Menu item Description...
Page 202 Understanding the printer menus Menu item Description E‑mail Guide Provides information about sending e‑mails using addresses, shortcut numbers, or the address book, and about changing settings Fax Guide Provides information about sending faxes using fax numbers, shortcut numbers, or the address book, and about changing settings FTP Guide Provides information about scanning documents directly to an FTP server using an FTP address, shortcut numbers, or the address book, and about changing settings...
Page 203: Saving Money And The Environment
Before printing or making multiple copies of a document: • Use the preview feature, which you can select from the Print dialog or from the Lexmark Toolbar to see how the document will look like before you print it. •...
Page 204: Saving Energy
Saving money and the environment Saving energy Using Eco‑Mode Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 205: Adjusting Sleep Mode
Saving money and the environment Reduce printer noise. Notes: • Print jobs are processed at a reduced speed. • Printer engine motors do not start until a document is ready to print. There will be a short delay before the first page is printed. Use factory default settings.
Page 206: Using Hibernate Mode
Saving money and the environment Using Hibernate Mode Hibernate is an ultra‑low power operating mode. When operating in Hibernate mode, the printer is essentially off, and all other systems and devices are powered down safely. Note: The Hibernate and Sleep modes can be scheduled. Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field.
Page 207: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Page 208 Saving money and the environment To return Lexmark cartridges for reuse or recycling, follow the instructions that came with your printer or cartridge and use the prepaid shipping label. You can also do the following: Go to www.lexmark.com/recycle. From the Toner Cartridges section, select your country or region.
Page 209: Securing The Printer
Securing the printer Securing the printer Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Types of memory Description Volatile memory Your printer uses standard Random Access Memory (RAM) to temporarily buffer user data during simple print and copy jobs.
Page 210: Erasing Non-Volatile Memory
Securing the printer Erasing non‑volatile memory • Individual settings, device and network settings, security settings, and embedded solutions—Erase information and settings by selecting Wipe All Settings in the Configuration menu. • Fax data—Erase fax settings and data by selecting Wipe All Settings in the Configuration menu. Turn off the printer.
Page 211: Configuring Printer Hard Disk Encryption
Securing the printer The printer will perform a power‑on reset, and then return to normal operating mode. Configuring printer hard disk encryption Enable hard disk encryption to prevent loss of sensitive data in the event the printer or its hard disk is stolen. Note: Some printer models may not have a printer hard disk installed.
Page 212: Finding Printer Security Information
You can also see the Embedded Web Server Administrator’s Guide for additional information: Go to http://support.lexmark.com, and then navigate to Software and Solutions > Other Applications. Click the Manuals tab, and then select the Embedded Web Server Administrator’s Guide.
Page 213: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer parts Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty.
Page 214: Cleaning The Scanner Glass
Maintaining the printer Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. Slightly dampen a soft, lint-free cloth or paper towel with water. Open the scanner cover. Clean all the areas shown, and then let them dry.
Page 215: Checking The Status Of Parts And Supplies
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. Use of third-party supplies or parts can affect warranty coverage.
Page 216: Ordering Toner Cartridges
High Yield Toner Cartridge 605H Extra High Yield Toner Cartridge 605X* For more information on countries located in each region, visit www.lexmark.com/regions. * This toner cartridge is supported only in MX510de, MX511de, and MX511dhe printer models. Item Regular cartridge Worldwide...
Page 217: Storing Supplies
Extremely low print coverage for extended periods of time may cause imaging unit parts to fail prior to exhaustion of toner from toner cartridge. For more information on replacing the imaging unit, see the instruction sheet that came with the supply. Part name Lexmark Return Program Regular Imaging unit 500Z...
Page 218: Replacing Supplies
Maintaining the printer • Salty air • Corrosive gases • Heavy dust Replacing supplies Replacing the toner cartridge Press the button on the right side of the printer, and then open the front door. Pull the toner cartridge out using the handle. Unpack the toner cartridge, and then remove all packing materials.
Page 219 Maintaining the printer Shake the new cartridge to redistribute the toner. Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 220 Maintaining the printer Replacing the imaging unit Press the button on the right side of the printer, and then open the front door. Pull the toner cartridge out using the handle. Lift the green handle, and then pull the imaging unit out of the printer.
Page 221 Maintaining the printer Unpack the new imaging unit, and then shake it. Remove all packing materials from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
Page 222: Moving The Printer
Maintaining the printer Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Close the front door. Moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Page 223: Moving The Printer To Another Location
Maintaining the printer • Use the handholds located on both sides of the printer to lift it. • Make sure your fingers are not under the printer when you set it down. • Before setting up the printer, make sure there is adequate clearance around it. Use only the power cord provided with this product or the manufacturer's authorized replacement.
Page 224: Managing The Printer
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server Administrator's Guide on the Lexmark Web site at http://support.lexmark.com. Checking the virtual display Open a Web browser, and then type the printer IP address in the address field.
Page 225: Configuring Supply Notifications From The Embedded Web Server
Managing the printer Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Reports, and then click the type of report you want to view.
Page 226: Restoring Factory Default Settings
Managing the printer Restoring factory default settings If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoring the factory default settings. For more information, see “Printing a menu settings page” on page 56. If you want a more comprehensive method of restoring the printer factory default settings, then perform the Wipe All Settings option.
Page 227: Clearing Jams
Clearing jams Clearing jams By carefully selecting paper and specialty media and loading it properly, you should be able to avoid most jams. If jams occur, then follow the steps outlined in this chapter. Warning—Potential Damage: Never use any tool to remove a jam. Doing so could permanently damage the fuser. Avoiding jams Load paper properly •...
Page 228: Understanding Jam Messages And Locations
Clearing jams • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. •...
Page 229 Clearing jams Notes: • When Jam Assist is set to On, the printer automatically flushes blank pages or pages with partial prints to the standard bin after a jammed page has been cleared. Check your printed output stack for discarded pages. •...
Page 230: [X]-Page Jam, Open Front Door. [20Y.xx]
Clearing jams [x]‑page jam, open front door. [20y.xx] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Press the button on the right side of the printer, and then open the front door. Pull the toner cartridge out using the handle.
Page 231 Clearing jams Lift the green handle, and then pull the imaging unit out of the printer. Warning—Potential Damage: Do not touch the shiny blue photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs. Place the imaging unit aside on a flat, smooth surface.
Page 232 Clearing jams Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer.
Page 233: [X]-Page Jam, Open Rear Door. [20Y.xx]
Clearing jams Close the front door. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > > Clear the jam, press OK > [x]‑page jam, open rear door. [20y.xx] Open the front door to loosen the jammed paper in the rear door. Gently pull down the rear door.
Page 234: [X]-Page Jam, Clear Standard Bin. [20Y.xx]
Clearing jams Close the rear door, and then the front door. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > > Clear the jam, press OK > [x]‑page jam, clear standard bin. [20y.xx] Firmly grasp the jammed paper on each side, and then gently pull it out.
Page 235: [X]-Page Jam, Remove Tray 1 To Clear Duplex. [23Y.xx]
Clearing jams [x]‑page jam, remove tray 1 to clear duplex. [23y.xx] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Pull the tray completely out of the printer. Locate the blue lever, and then pull it down to release the jam.
Page 236: [X]-Page Jam, Open Tray [X]. [24Y.xx]
Clearing jams Insert the tray. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > > Clear the jam, press OK > [x]‑page jam, open tray [x]. [24y.xx] Pull the tray completely out of the printer. Note: The message on the printer display indicates the tray where the jammed paper is located.
Page 237: [X]-Page Jam, Clear Manual Feeder. [25Y.xx]
Clearing jams Insert the tray. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > > Clear the jam, press OK > [x]‑page jam, clear manual feeder. [25y.xx] From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 238: [X]-Page Jam, Open Automatic Feeder Top Cover. [28Y.xx]
Clearing jams Reload paper into the multipurpose feeder. Note: Make sure the paper guide lightly rests against the edge of the paper. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > >...
Page 239 Clearing jams Straighten the edges of the original documents, then load the original documents into the ADF, and then adjust the paper guide. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > >...
Page 240: Troubleshooting
Troubleshooting Troubleshooting Understanding printer messages Cartridge low [88.xy] You may need to order a toner cartridge. If necessary, select Continue on the printer control panel to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm. Cartridge nearly low [88.xy] If necessary, select Continue on the printer control panel to clear the message and continue printing.
Page 241: Close Front Door
Troubleshooting Change [paper source] to [paper size] load [orientation] Try one or more of the following: • Load the correct paper size and type in the tray, verify the paper size and type settings are specified in the Paper menu on the printer control panel, and then select Finished changing paper. For non‑touch‑screen printer models, press to confirm.
Page 242: Disk Must Be Formatted For Use In This Device
Troubleshooting From the printer control panel, select Continue to clear the message. For non-touch-screen printer models, press to confirm. Complex page, some data may not have printed [39] Try one or more of the following: • From the printer control panel, select Continue to ignore the message and continue printing. For non‑touch‑screen printer models, press to confirm.
Page 243 Troubleshooting Fax partition inoperative. Contact system administrator. Try either of the following: • From the printer control panel, select Continue to clear the message. For non‑touch‑screen printer models, press to confirm. • Turn the printer off, and then turn it back on. If the message appears again, then contact your system support person or see the “Setting up the printer to fax”...
Page 244 Troubleshooting Imaging unit very low, [x] estimated pages remain [84.xy] You may need to replace the imaging unit very soon. For more information, see the "Replacing supplies" section of the User’s Guide. If necessary, select Continue on the printer control panel to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm.
Page 245 Troubleshooting Insufficient memory to collate job [37] Try one or more of the following: • From the printer control panel, select Continue to print the part of the job already stored and begin collating the rest of the print job. For non‑touch‑screen printer models, press to confirm.
Page 246 Troubleshooting Load manual feeder with [paper type] [paper size] [paper orientation] Try one or more of the following: • Load the multipurpose feeder with the correct size and type of paper. • Depending on your printer model, touch Continue or press to clear the message and continue printing.
Page 247 Maintenance kit low [80.xy] You may need to order a maintenance kit. For more information, contact customer support at http://support.lexmark.com or your service representative. If necessary, select Continue to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm.
Page 248 The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 249: Remove Paper From Standard Output Bin
From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm. For more information, visit http://support.lexmark.com or contact customer support. Reinstall missing or unresponsive cartridge [31.xy] Try one or more of the following: •...
Page 250: Replace All Originals If Restarting Job
“Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace cartridge, printer region mismatch [42.xy] Install a toner cartridge that matches the region number of the printer.
Page 251: Replace Jammed Originals If Restarting Job
“Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace imaging unit, 0 estimated pages remain [84.xy] Replace the imaging unit to clear the message and continue printing.
Page 252: Restore Held Jobs
“Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Restore held jobs? Try one or more of the following: •...
Page 253: Some Held Jobs Were Not Restored
Troubleshooting Serial option [x] error [54] Try one or more of the following: • Make sure that the serial cable is properly connected and is the correct one for the serial port. • Make sure that the serial interface parameters (protocol, baud, parity, and data bits) are set correctly on the printer and computer.
Page 254: Solving Printer Problems
Troubleshooting Supply needed to complete job Do either of the following: • Install the missing supply to complete the job. • Cancel the current job. Too many flash options installed [58] Turn off the printer. Unplug the power cord from the electrical outlet. Remove the extra flash memory.
Page 255: Basic Printer Problems
Troubleshooting Basic printer problems The printer is not responding Action Step 1 Go to step 2. Turn on the printer. Make sure the printer is turned on. Is the printer turned on? Step 2 Press the Sleep button Go to step 3. to wake the printer Check if the printer is in Sleep mode or Hibernate mode.
Page 256: Printer Display Is Blank
Troubleshooting Action Step 8 Go to step 9. Connect the printer cable securely to the Check if one end of the printer cable is plugged into a port on the printer printer and the and the other to the computer, print server, option, or other network computer, print server, device.
Page 257: Hardware And Internal Option Problems
Troubleshooting Hardware and internal option problems Cannot detect internal option Action Step 1 The problem is solved. Go to step 2. Turn off the printer, then wait for about 10 seconds, and then turn on the printer. Does the internal option operate correctly? Step 2 Go to step 3.
Page 258: Tray Problems
Troubleshooting Action Step 2 The problem is solved. Contact customer support. Check the cable and the ISP connection. Use the correct cable, and then make sure it is securely connected to the ISP. Check if the ISP solution interface cable is securely connected into the receptacle of the controller board.
Page 259: Paper Feed Problems
Troubleshooting Action Step 4 The problem is solved. Contact customer support. Check if the tray is available in the printer driver. Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see “Updating available options in the printer driver”...
Page 260: Paper Frequently Jams
Troubleshooting Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Pull out the tray, and then do one or more of the following: • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.
Page 261: Solving Print Problems
Troubleshooting Solving print problems Printing problems Confidential and other held jobs do not print Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Action Step 1 Go to step 2. Select one of the Print and Hold options, and Open the held jobs folder on the printer display, and then verify that your...
Page 262: Incorrect Characters Print
Troubleshooting Error message about reading the flash drive appears Action Step 1 Go to step 2. Insert the flash drive into the front USB port. Check if the flash drive is inserted into the front USB port. Note: The flash drive will not work if it is inserted into the rear USB port.
Page 263: Job Prints From The Wrong Tray Or On The Wrong Paper
Troubleshooting Job prints from the wrong tray or on the wrong paper Action Step 1 The problem is solved. Go to step 2. Check if you are printing on paper that is supported by the tray. Resend the print job. Did the job print from the correct tray or on the correct paper? Step 2 The problem is solved.
Page 264: Printing Slows Down
Troubleshooting Action Step 3 The problem is solved. Contact customer support. Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job. Did the job print and collate correctly? Multiple‑language PDF files do not print Action...
Page 265: Print Jobs Do Not Print
Troubleshooting Action Step 2 The problem is solved. Contact customer support. Replace the fuser. For more information on installing the fuser, see the instruction sheet that came with the part. Resend the print job. Does the print speed increase? Print jobs do not print Action Step 1 The problem is solved.
Page 266: Print Job Takes Longer Than Expected
Remove, and then reinstall the printer software. For more information, see “Installing the printer software” on page 46. Note: The printer software is available at http://support.lexmark.com. Resend the print job. Do the jobs print? Print job takes longer than expected...
Page 267: Tray Linking Does Not Work
Troubleshooting Action Step 5 The problem is solved. Go to step 6. Check if the cable connections to the printer and print server are secure. For more information, see the setup documentation that came with the printer. Resend the print job. Did the job print? Step 6 The problem is solved.
Page 268: Unexpected Page Breaks Occur
Troubleshooting Unexpected page breaks occur Action Increase the printing timeout. The problem is solved. Check the original file for manual page From the home screen, navigate to: breaks. > Settings > General Settings > Timeouts Increase the Print Timeout setting, and then touch Submit. Resend the print job.
Page 269 Troubleshooting Clipped pages or images Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the paper loaded. Resend the print job.
Page 270: Gray Background On Prints
Troubleshooting Compressed images appear on prints Note: Printing on letter-size paper using a 220-volt fuser compresses images. Action Step 1 The problem is solved. Go to step 2. Make sure the size of the paper loaded in the tray matches the fuser type.
Page 271: Horizontal Voids Appear On Prints
Troubleshooting Action Step 3 The problem is solved. Go to step 4. Reinstall the toner cartridge. Remove the cartridge. Install the cartridge. Resend the print job. Did the background disappear from the prints? Step 4 The problem is solved. Contact customer support.
Page 272: Incorrect Margins On Prints
Troubleshooting Action Step 3 Go to step 4. The problem is solved. Redistribute the toner in the imaging unit. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 273: Paper Curl
Troubleshooting Action Step 3 The problem is solved. Contact customer support. Depending on your operating system, specify the paper size from Printing Preferences or from the Print dialog. Resend the print job. Are the margins correct? Paper curl Action Step 1 Go to step 2.
Page 274: Print Irregularities
Troubleshooting Print irregularities Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray. Resend the print job.
Page 275: Print Is Too Dark
Troubleshooting Print is too dark Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the printer control panel, reduce the toner darkness. Note: 8 is the factory default setting. Resend the print job. Is the print still too dark? Step 2 Go to step 3.
Page 276: Print Is Too Light
Troubleshooting Action Step 5 Go to step 6. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Is the print still too dark? Step 6 Contact...
Page 277: Printer Is Printing Blank Pages
Troubleshooting Action Step 4 From the printer Go to step 5. control panel, change Make sure that the paper has no texture or rough finishes. the texture settings in the Paper Texture Are you printing on textured or rough paper? menu to match the paper you are printing Step 5...
Page 278: Printer Is Printing Solid Black Pages
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if there is packing material left on the imaging unit. Remove the toner cartridge, and then the imaging unit. Check if the packing material is properly removed from the imaging unit.
Page 279: Repeating Defects Appear On Prints
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 280: Shadow Images Appear On Prints
Troubleshooting Shadow images appear on prints Leading edge A B C D A B C D A B C D A B C D Trailing edge Action Step 1 Go to step 2. Load paper with the correct paper type and Load paper with the correct paper type and weight in the tray.
Page 281: Streaked Horizontal Lines Appear On Prints
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Resend the print job. Is the print still skewed? Step 2 Contact customer...
Page 282: Streaked Vertical Lines Appear On Prints
Troubleshooting Action Step 4 Go to step 5. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 283: Toner Fog Or Background Shading Appears On Prints
Troubleshooting Action Step 3 Go to step 4. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Do streaked vertical lines appear on prints? Step 4 Go to step 5.
Page 284: Toner Rubs Off
Troubleshooting Toner rubs off Leading edge Trailing edge Action Step 1 Go to step 2. Specify the paper type and weight from the From the Paper menu on the printer control panel, check the paper type tray settings to match and weight.
Page 285: Uneven Print Density
Troubleshooting Uneven print density Action Replace the imaging unit, and then resend the print job. Contact customer The problem is solved. support. Is the print density uneven? Vertical voids appear on prints Leading edge Trailing edge Action Step 1 Go to step 2. The problem is solved.
Page 286: Solving Copy Problems
Troubleshooting Action Step 4 Go to step 5. The problem is solved. Redistribute the toner in the imaging unit. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 287: Partial Document Or Photo Copies
Troubleshooting Partial document or photo copies Action Step 1 Go to step 2. Place the document or photo facedown on the Check the placement of the document or photo. scanner glass in the Make sure the document or photo is loaded facedown on the scanner upper left corner.
Page 288 Troubleshooting Action Step 4 Go to step 5. See “Print quality problems” on Send a print job, and then check for print quality problems. page 268. From the General Settings menu, adjust the Eco‑Mode settings. From the Copy menu, adjust the Darkness setting. If the print remains faded, then replace the toner cartridge.
Page 289: Solving Fax Problems
Troubleshooting Action Step 9 Contact customer The problem is solved. support. Check for washed‑out or overexposed output. From the Copy screen, adjust the settings of the following: • Background Removal—Reduce the current setting. • Darkness—Increase the current setting. Resend the copy job. Do pages show washed‑out or overexposed prints? Scanner unit does not close Action...
Page 290: Caller Id Is Not Shown
Troubleshooting Caller ID is not shown Action Contact your telephone company to check if your telephone line is The problem is solved. Contact customer subscribed to the caller ID service. support. Notes: • If your region supports multiple caller ID patterns, then you may have to change the default setting.
Page 291 Troubleshooting Action Step 5 The problem is solved. Go to step 6. Check the telephone wall jack. Plug the telephone cable into the wall jack. Listen for a dial tone. If you do not hear a dial tone, then plug a different telephone cable into the wall jack.
Page 292: Can Receive But Not Send Faxes
Troubleshooting Action Step 8 The problem is solved. Go to step 9. Temporarily disconnect other equipment (such as answering machines, computers with modems, or telephone line splitters) between the printer and the telephone line, and then try sending or receiving a fax. Can you send or receive a fax? Step 9 The problem is solved.
Page 293: Can Send But Not Receive Faxes
Troubleshooting Action Step 2 The problem is solved. Go to step 3. Load the original document properly. Load the original document faceup, short edge first into the ADF tray or facedown on the scanner glass in the upper left corner. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 294: Received Fax Has Poor Print Quality
Troubleshooting Action Step 3 The problem is solved. Contact customer support. Replace the toner cartridge. For more information, see the instruction sheet that came with the supply. Can you receive faxes? Fax and e-mail functions are not set up Notes: •...
Page 295: Solving Scanner Problems
Troubleshooting Action Step 2 The problem is solved. Go to step 3. Decrease the incoming fax transmission speed. Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 296: Cannot Scan From A Computer
Troubleshooting Cannot scan from a computer Action Step 1 Go to step 3. Go to step 2. Make sure the printer is turned on and that Ready appears on the printer display before scanning a job. Does Ready appear before scanning the job? Step 2 Clear the error Go to step 3.
Page 297 Troubleshooting Action Step 3 Go to step 4. See “Cleaning the scanner glass” on Clean the scanner glass and the ADF glass using a clean, lint‑free cloth page 214. dampened with water. Is the scanner glass clean? Step 4 Go to step 5. Place the document or photo facedown on the Check the placement of the document or photo.
Page 298: Scanning Takes Too Long Or Freezes The Computer
Troubleshooting Action Step 3 Close the file you are Go to step 4. scanning. Check if the document or photo you want to scan is open in another application or being used by another user. Is the file you want to scan open by another application or user? Step 4 Contact customer...
Page 299: The Scanner Does Not Respond
Troubleshooting The scanner does not respond Action Step 1 Go to step 2. Turn on the printer. Check if the printer is turned on. Is the printer turned on? Step 2 Go to step 3. Connect the printer cable securely to the Check if the printer cable is securely attached to the printer and the printer and the computer, print server, option, or other network device.
Page 300: Solving Home Screen Applications Problems
Troubleshooting Solving home screen applications problems An application error has occurred Action Step 1 Go to step 2. Contact customer support. Check the system log for relevant details. Open a Web browser, and then type the printer IP address in the address field.
Page 301 Troubleshooting Action Step 2 The problem is solved. Go to step 3. Make sure the printer IP address is correct. View the printer IP address: • From the TCP/IP section in the Network/Ports menu • By printing a network setup page or menu settings page, and then finding the TCP/IP section Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 302: Contacting Customer Support
You need to know your printer model type and serial number. For more information, see the label at the back of the printer. The serial number is also listed on the menu settings page. Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at http://support.lexmark.com, and then select one of the following: Tech Library You can browse our library of manuals, support documentation, drivers, and other downloads to help you solve common problems.
Page 303: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 304: Noise Emission Levels
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 305: Temperature Information
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 306: Energy Star
ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark.
Page 307: Power Consumption
MX410: 560 W; MX510: 600 W; MX511: 600W inputs. Copy The product is generating hard‑copy output from hard‑copy MX410: 580 W; MX510: 620 W; MX511: 620 W original documents. Scan The product is scanning hard‑copy documents. MX410: 30 W; MX510: 35 W; MX511: 35 W Ready The product is waiting for a print job.
Page 308: Industry Canada Compliance Statement
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 309 If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. www.lexmark.com or your Lexmark representative.
Page 310: Notice To Users Of The Canadian Telephone Network
Notices The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless said message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message, and the telephone number of the sending machine or such business, other entity, or individual.
Page 311: Using This Product In Switzerland
Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 80D1877) to be installed on any line which receives metering pulses in Switzerland. The filter must be used, as metering pulses are present on all analog telephone lines in Switzerland.
Page 312: Regulatory Notices For Wireless Products
Notices Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 313: Taiwan Ncc Rf Notice Statement
Notices The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF fields in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable from Health Canada's Web site www.hc-sc.gc.ca/rpb.
Page 314 Notices Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 315 Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.
Page 316: Limited Warranty
Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 317: Limitation Of Liability
ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
Page 318 Notices Patent acknowledgment The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Elliptic Curve Cryptography (ECC) Cipher Suites for Transport Layer Security (TLS) implemented in the product or service. The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp.
Page 319: Index
Index Index answering machine checking an unresponsive Numerics setting up 105 printer 255 250‑sheet tray AppleTalk menu 150 checking status of parts and installing 42 applications supplies 215 550‑sheet tray understanding 20 checking the status of parts and installing 42 attaching cables 45 supplies 215 available internal options 26...
Page 320 Index connecting printer to distinctive sides (duplex) 93 creating an FTP shortcut ring service 116 copy quality using the Embedded Web connecting to a wireless network adjusting 88 Server 127 using PIN (Personal Identification copy screen creating custom name Number) method 51 content source 93 paper type 67 using Push Button Configuration...
Page 321 Index distinctive ring service, fax Error reading USB drive. Remove using the address book 98 connecting to 116 USB. 242 e‑mailing documents, printing Error reading USB hub. Remove adding message line 99 from Macintosh 77 hub. 242 adding subject line 99 from Windows 77 Ethernet network changing output file type 99...
Page 322 Index fax setup fax options 125 customizing 19 country‑ or region‑specific 112 scan options 133 hiding icons 19 digital telephone service 111 flash drive showing icons 19 DSL connection 109 printing from 78 home screen applications standard telephone line Flash Drive menu 185 configuring 20 connection 105 flash drives...
Page 323 Index Insufficient memory to support Load [paper source] with [paper Disk Wiping 155 Resource Save feature [35] 245 size] [paper orientation] 246 E‑mail Settings 177 Insufficient memory, some Held Load [paper source] with [paper Fax Mode (Analog Fax Setup) 169 Jobs were deleted [37] 244 type] [paper size] [paper Finishing 191...
Page 324 248 paper weights page setup noise emission levels 304 supported by printer 76 e‑mail options 102 Non‑Lexmark [supply type], see parts fax options 124 User’s Guide [33.xy] 248 checking status 215 scan options 133 non‑volatile memory 209...
Page 325 Index print irregularities 274 Sleep button light 14 Close flatbed cover and load print is too dark 275 using 14 originals if restarting job print is too light 276 printer control panel, virtual [2yy.xx] 241 printer is printing solid black display Close front door 241 pages 278...
Page 326 No analog phone line connected [54] 253 to modem, fax is disabled. 248 Standard USB port disabled Quality menu 193 Non‑Lexmark [supply type], see [56] 253 Quiet Mode 204 User’s Guide [33.xy] 248 Supply needed to complete Not enough free space in flash...
Page 327 Index removing printer hard disk 41 scan options 132 Scanner jam, remove all originals repeat print jobs 80 saving paper 90 from the scanner [2yy.xx] 252 printing from a Macintosh scan options Scanner jam, remove jammed computer 81 advanced imaging 133 originals from the scanner printing from Windows 81 custom job 133...
Page 328 97 conserving 203 troubleshooting fax destination 120 storing 217 an application error has FTP address 127 using genuine Lexmark 215 occurred 300 FTP destination 127 using recycled paper 203 cannot open Embedded Web showing icons on the home supplies, ordering...
Page 329 Index can receive but not send toner fog or background using the address book faxes 292 shading 283 sending fax 119 can send but not receive toner rubs off 284 using the touch‑screen buttons 16 faxes 293 toner specks appear on prints 284 Utilities menu 195 cannot send or receive a fax 290 transparency print quality is...

This manual is also suitable for:

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Lexmark MX410 User Manual

Safety Information

Learning about the Printer

Understanding the Printer Control Panel

Setting up and Using the Home Screen Applications

Additional Printer Setup

Loading Paper and Specialty Media

Paper and Specialty Media Guide

Printing

Copying

E-Mailing

Faxing

Scanning

Understanding the Printer Menus

Saving Money and the Environment

Securing the Printer

Maintaining the Printer

Managing the Printer

Clearing Jams

Troubleshooting

Notices

Quick Links

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Summary of Contents for Lexmark MX410