Solving Home Screen Application Problems; Embedded Web Server Does Not Open - Lexmark 4021 User Manual

Troubleshooting

Solving home screen application problems

An application error has occurred
Action
Step 1
Check the system log for relevant details.
a
Open a Web browser, and then type the printer IP address in
the address field.
If you do not know the IP address of the printer, then you can:
•
View the IP address on the printer home screen.
•
Print a network setup page or the menu settings pages, and
then locate the IP address in the TCP/IP section.
Note: An IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
b
Click Settings > Apps > Apps Management > System tab >
Log.
c
From the Filter menu, select an application status.
d
From the Application menu, select an application, and then
click Submit.
Does an error message appear in the log?
Step 2
Resolve the error.
Is the application working now?

Embedded Web Server does not open

Action
Step 1
Make sure the printer IP address is correct.
View the printer IP address:
•
From the printer home screen
•
From the TCP/IP section in the Network/Ports menu
•
By printing a network setup page or menu settings page,
and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated
by periods, such as 123.123.123.123.
Is the printer IP address correct?
Yes No
Go to step 2. Contact
support.
The problem is Contact
solved. support.
Yes No
Go to step 2. Type the correct
printer IP address in
the address field of
your Web browser.
Note: Depending on
the network
settings, you may
need to type
"https://" instead
of "http://" before
the printer IP
address to access
the Embedded Web
Server.
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customer
customer