Lexmark 4021 User Manual page 216

Troubleshooting
Action
Step 1
a
Move the paper guides in the tray to the correct positions for
the paper loaded.
b
Resend the print job.
Is the page or image clipped?
Step 2
From the control panel, set the paper size and type in the Paper
menu to match the paper loaded in the tray.
Do the paper size and type match the paper loaded in the tray?
Step 3
a
Depending on your operating system, specify the paper size
from Printing Preferences or from the Print dialog.
b
Resend the print job.
Is the page or image clipped?
Step 4
a
Clean the charger and the printhead lens.
b
Resend the print job.
Is the page or image clipped?
Step 5
a
Remove, and then reinstall the photoconductor unit.
Warning—Potential Damage: Do not expose the
photoconductor unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
b
Resend the print job.
Is the page or image clipped?
Yes No
Go to step 2. The problem is
solved.
Go to step 3. Do one or more of
the following:
Go to step 4. The problem is
solved.
Go to step 5. The problem is
solved.
Contact customer The problem is
support. solved.
216
•
Specify the paper
size from the tray
settings to match
the paper loaded
in the tray.
•
Change the
paper loaded in
the tray to match
the paper size
specified in the
tray settings.