Lexmark 4021 User Manual page 204

Troubleshooting
Internal Solutions Port does not operate correctly
Action
Step 1
Make sure the Internal Solutions Port (ISP) is installed.
a
Install the ISP. For more information, see
Solutions Port" on page
b
Print a menu settings page, and then check if the ISP is listed
in the Installed Features list.
Is the ISP listed in the Installed Features list?
Step 2
Check the cable and the ISP connection.
a
Use the correct cable, and then make sure it is securely
connected to the ISP.
b
Check if the ISP solution interface cable is securely connected
into the receptacle of the controller board.
Note: The ISP solution interface cable and the receptacle on
the controller board are color‑coded.
Does the Internal Solutions Port operate correctly?
Tray problems
Action
Step 1
a
Pull out the tray, and then do one or more of the following:
•
Check for paper jams or misfeeds.
•
Check if the paper size indicators on the paper guides are
aligned with the paper size indicators on the tray.
•
If you are printing on custom‑size paper, then make sure
that the paper guides rest against the edges of the paper.
•
Make sure the paper is below the maximum paper fill
indicator.
•
Make sure paper lies flat in the tray.
b
Check if the tray closes properly.
Is the tray working?
Step 2
a
Turn off the printer, then wait about 10 seconds, and then turn
the printer back on.
b
Resend the print job.
Is the tray working?
"Installing an Internal
26.
Yes No
Go to step 2. Check if you have a
supported ISP.
Note: An ISP from
another printer may
not work on this
printer.
The problem is Contact
solved. support.
Yes No
The problem is Go to step 2.
solved.
The problem is Go to step 3.
solved.
204
customer