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Problems Connecting to a Remote Node or ISP
Chart 4 Troubleshooting a Connection to a Remote Node or ISP
PROBLEM
Cannot connect to a remote node
or ISP.
Remote User Dial-in Problems
Chart 5 Troubleshooting Remote User Dial-in Problems
PROBLEM
A remote user cannot
dial-in.
Problems With the Password
PROBLEM
Cannot access
The password field is case sensitive. Make sure that you enter the correct password using
the Prestige
the proper casing.
See the Resetting the Prestige section for details on restoring all of the factory default
settings.
Troubleshooting
Check Menu 24.1 to verify the line status. If it indicates [down], then
refer to the section on the line problems.
In Menu 24.4.5, do a manual call to that remote node. Observe the
messages and take appropriate actions.
First verify that you have configured the authentication parameters in Menu 13.
These would be CLID Authen and Recv. Authen.
In Menu 14.1, verify the user name and password for the remote dial-in user.
If the remote dial-in user is negotiating IP, verify that the IP address is supplied
correctly in Menu 13. Check that either the remote dial-in user is supplying a valid IP
address, or that the Prestige is assigning a valid address from the IP pool.
If the remote dial-in user is negotiating IPX, verify that the IPX network number is
valid from the IPX pool (if it is being used).
Chart 6 Troubleshooting the Password
CORRECTIVE ACTION
CORRECTIVE ACTION
CORRECTIVE ACTION
Prestige 202H User's Guide
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