Typical Setup; Collecting Necessary Customer Information - Comdial DX-80 Manual

DX-80 H D V M I S G 09/01
ARD RIVE OICE AIL NSTALLATION AND UPERVISOR UIDE
software, provided with the Voice Mail, onto the laptop PC. The Serial Administration or
KeyLink installation procedure is provided in this document.
Once the system is set up and tested, the system supervisor on-site can maintain the day-to-
day aspects of the system (adding, deleting, modifying mailboxes; modifying greetings and
call routing; etc.) by simply calling into the system using a telephone. No special
Teleparameter modification instructions or laptop computers are necessary for regular daily
maintenance of the Voice Mail.

Typical Setup

For typical automated attendant service, the phone system is programmed so that incoming
calls are routed via the phone system to ring the Voice Mail. The Voice Mail answers the call
and asks the caller to enter the required extension (or mailbox) number. The caller enters the
number, and the Voice Mail transfers the call, just as a live attendant would.

2.3 Collecting Necessary Customer Information

While setting up the Voice Mail, you may need to adjust default settings for the customer's
regular business open hours and business closed hours. You also need to set up Routing
boxes to handle incoming calls and set up mailboxes for subscribers who will be using the
system. The following worksheets are provided to help the installing technician collect this
information from the system supervisor.
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