Function Keys - Avaya 40DHB0002USAR User Manual

If Phone Manager is being used in Agent Mode (Phone Manager Pro only) an additional set of icons
appear:
• Busy Wrap Up: Allows you to go in and out of busy wrap-up state. The Status tab shows
"Busy Wrap Up" when in that state.
•
If the Busy Wrap Up icon is grayed out (
of any group, see Select Group below. If all your group memberships are removed or disable
when in busy-wrap up, Phone Manager will continue to display Busy Wrap Up until restarted.
• Busy Not Available: Allows you to go in and out of busy not available state. The Status
tab shows "Busy Not Available" when in that state.
• Select Group: Displays the groups for which you are an available member when not in
Busy Wrap Up or Busy Not Available. See
• Start Recording: Click on the icon to Start Recording a call.
•
Stop Recording: Click on the icon to Stop Recording a call.

Function Keys

The listing shows the default operation of the function keys. All the functions keys can be configured in
the Shortcut configuration form.
• F1 - Call
See Call.
•
F2 - Transfer
See Transfer.
• F3 - Account Code
See Account Code.
• F4 - Hold Call
See Place Call On
•
F5 - Record
Not available on all systems.
• F6 - Absent Status
See Absent Status.
• F9, F10, F11, F12 - Park/Unpark
See Park a Call
• Enter - Answer
See Answer a
• Esc - Clear
• End - Hangup
See End a Call.
Note: When Phone Manager is in Agent Mode, the roles of the F1 and F3 functions are swapped.
Phone Manager User Guide
IP Office
Hold.
and Unpark a Call.
Call.
), this mean that you are currently not a member
Agent Mode.
40DHB0002USAR Issue 13a (22nd September 2005)
Phone Manager
Page 55