Service And Support - Powerware 5115 RM User Manual

Service and Support

If you have any questions or problems with the UPS, call your
Distributor
and ask for a UPS technical representative.
In the United States:
Europe, Middle East, Africa:
Asia:
Australia:
Please have the following information ready when you call the Help
Desk:
Model number
Serial number
Version number (if available)
Date of failure or problem
Symptoms of failure or problem
Customer return address and contact information
If repair is required, you will be given a Returned Material Authorization
(RMA) Number. This number must appear on the outside of the
package and on the Bill Of Lading (if applicable). Use the original
packaging or request packaging from the Help Desk or distributor. Units
damaged in shipment as a result of improper packaging are not covered
under warranty. A replacement or repair unit will be shipped, freight
prepaid for all warrantied units.
NOTE For critical applications, immediate replacement may be available. Call the
Help Desk
Powerware 5115 Rack-Mount User's Guide
®
or the at one of the following telephone numbers
Help Desk
1-800-356-5737
+44-17 53 608 700
+852-2830-3030
+61-3-9706-5022
for the dealer or distributor nearest you.
164201449 Rev A www.powerware.com
Troubleshooting
Local
1-608-565-2100
or
51