Fujitsu PRIMERGY LTO4 User Manual page 88

Troubleshooting for operating conditions
This section explains troubleshooting for when this product is not operating normally.
If the problem is not resolved after performing the following troubleshooting, contact an office listed
in "Appendix C Contact Information" ( p.100).
For details about LED status, refer to "2.1 Front" ( p.62).
Phenomenon
This product does not
operate (It does not load
after a data cartridge is
inserted, the LED does
not turn on when power
is supplied to the server,
etc.).
This product is not
recognized on the OS or
the backup software.
The data cartridge is
ejected right after
insertion.
The data cartridge is not
ejected.
88
Troubleshooting method
Check that the power cable and SAS cable are connected correctly.
"3 How to Install and Introduce this Product to the Server"(p.66)
• Check that the power cable and SAS cable are connected correctly.
"3 How to Install and Introduce this Product to the Server"(p.66)
• Check that the SAS card and SAS cable are compatible with this
product.
• Check that this product is recognized by the OS (Check on the Win-
dows Device Manager. It will be recognized as "QUANTUM
ULTRIUM 4").
• Check that the backup software supports the SAS card and this prod-
uct. Also, if a device driver is required, check that the correct device
driver is installed.
"3.3 Installing the Device Driver"(p.69)
• Check that the data cartridge can be used.
"4.1 Usable Data Cartridges"(p.75)
• Check that the direction of the cartridge is correct.
"4.3 How to Insert"(p.79)
• Check that the data cartridge is not damaged and the leader pin is
attached correctly.
"4.2.4 Checking the Condition of the Leader Pin on the Data
Cartridge"(p.78)
• Use a new data cartridge. If it has no problem, do not use the old data
cartridge.
• Press the Eject button. It may take several minutes to rewind the
tape. Wait if the Two-color LED is blinking green.
• Eject using the backup software. Eject using the Eject button is set to
be disabled depending on the backup software.
• Shut down and restart the server (Data may not be recorded correctly
when the power is turned on/off). Then, press the Eject button.
Perform backup again.