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Getting Help
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A description of any action(s) already taken to resolve the problem (for example,
changing mode switches, rebooting the unit, and so forth)
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The serial and revision numbers of all involved Enterasys Networks products in the
network
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A description of your network environment (such as layout, cable type, and so forth)
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Network load and frame size at the time of trouble (if known)
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The device history (for example, have you returned the device before, is this a
recurring problem, and so forth)
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Any previous Return Material Authorization (RMA) numbers
1-8 Introduction
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Table of Contents
Troubleshooting
