Enterasys SecureStack C2 C2G124-48P Hardware Installation Manual page 28

Getting Help
• A description of any action(s) already taken to resolve the problem (for example,
changing mode switches, rebooting the unit, and so forth)
• The serial and revision numbers of all involved Enterasys Networks products in the
network
• A description of your network environment (such as layout, cable type, and so forth)
• Network load and frame size at the time of trouble (if known)
• The device history (for example, have you returned the device before, is this a
recurring problem, and so forth)
• Any previous Return Material Authorization (RMA) numbers
1-8 Introduction