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4.2
TROUBLESHOOTING CHECKLIST
If the switch is not working properly, refer to
and recommended actions to resolve the problem.
Table 4-2 Troubleshooting Checklist
Problem
All LEDs are
OFF.
No CLI prompt.
Cannot log in.
Possible Cause
Loss of power.
Incorrect terminal setup.
Improper console cable
pinouts.
Corrupt firmware image, or
hardware fault.
Improper Community
Names Table.
Table 4-2
for a checklist of problems, possible causes,
Recommended Action
Ensure that the switch was installed properly
according to the installation instructions in
Chapter
3, and that the switch has power.
Refer to the Matrix E1 1G694-13
Configuration Guide for proper setup
procedures.
Refer to
Appendix A
pinouts.
If possible, attempt to download the image to
the switch again. Refer to
instructions to clear NVRAM.
Refer to the Matrix E1 1G694-13
Configuration Guide for the Community
Names Table setup.
If the Community Names have been
forgotten, refer to
instructions on how to set the mode switch to
reset the Community Names to their default
values.
Troubleshooting Checklist
for proper Console port
Section B.3
Section B.3
for
Troubleshooting
for
4-5
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Table of Contents
Troubleshooting
