Ford 1996 Windstar Manual page 293

Ford of Canada Customer Assistance
Ford Motor Company of Canada, Limited
Owners who wish to telephone the Company may contact the
Customer Assistance Centre using the following telephone
number or may write to the following address:
Please have your 17-digit vehicle identification number available.
Canadian Motor Vehicle Arbitration Plan (CAMVAP)
If a specific item of concern arises, where a solution cannot be
reached between a vehicle owner, Ford of Canada, and/or one
of its dealers (that all parties can agree upon), the owner may
wish to use the services offered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
CAMVAP uses the services of Provincial Administrators to
assist consumers in scheduling and preparing for their
arbitration hearings. However, before you can proceed with
CAMVAP you must follow your manufacturer's dispute
resolution process as outlined under "Service/Maintenance
Concerns (U.S. or Canada)" earlier in this chapter.
292