Chevrolet 1993 Corvette Owner's Manual page 345

Customer Assistance Information
GM
Participation In
Better
Business Bureau
lWediationlArbitration Program*
Our experience has shown that the
Customer S,atisfaction Procedure
described .earlier in this part has b&n
very successful in achieving customer
satisfaction. However, if
you
have not
been substantially satisfied, Chevrolet
wants you to be aware of GM's
voluntary participation in a no-charge
mediatiodarbitration program called
BBB AUTO LINE. This program is
administered by the Council of Better
.Business Bureaus through local Better
Business Bureaus. The program can
resolve individual disputes involving
vehicle repairs and the- interpretation of
-your New Vehicle Limited
W a r r a n t y .
344
We prefer that-you not
resort to BBB
AUTO LINE until -after-a final decision
is made under. the Customer
Satisfaction Procedure. HQwever, you
rnay
file
a claim. at any time by
contacting your local Better Business
Bureau (BBB) at the following toll-free
number:. 1-800-955-5100. For further
information about fiiing a claim, you
may
also
write to:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite 800
.Arlington, VA 22203
In order to file a. claim, you will
.have to
,
provide your name and. address, the
vehicle identification number (VIN) of
your vehicle, and a statement
of the
nature
of
your complaint. BBB staff
may try to help resolve your dispute
through mediation.. If mediation is not
succ~ssful, or i f you do not wish to.
participate in mediation, eligible
customers may present: their case to an
impartial third-party arbitrator at
an
informal hewing.. The arbitrator will
render a decisi0n.h your case, which
yau rnay accept or reject. If you a w p t a
valid arbitrator decision, GM will be
bound .by that decision. The entire
dispute settlement process should
ordinarily take about
40
days fromthe
time you file your complaint to the time